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Patient Services Clerk
St Vincent's Health AustraliaCasual Patient Services Clerk supporting patient admissions, records, appointments, and reception at St Vincent’s Melbourne hospitals. Providing confidential, compassionate service across Fitzroy and Kew campuses.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient administration, including managing patient records, handling enquiries, and coordinating appointments while ensuring confidentiality and compliance with health regulations. Proficient in utilizing Patient Administration Systems and Microsoft Office applications to support efficient healthcare operations.
Highest-signal resume keywords
Patient Administration SystemsMedical TerminologyPrivate Health Fund BillingMicrosoft Office ApplicationsCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Record ManagementReception DutiesAppointment SchedulingData EntryHealth Administration
Soft Skills
Strong Communication SkillsTeam CollaborationIndependence
Certifications & Qualifications
Nationally Coordinated Criminal History CheckImmunisations/Vaccinations
Industry Keywords
Healthcare AdministrationPatient ManagementConfidentialityMultidisciplinary Team
About the role
Key responsibilities & impact- Provide clerical support and facilitate patient management
- Admit patients and complete reception duties
- Create patient records and accurately complete required information in line with current procedures
- Handle patient enquiries by telephone and in person
- Arrange patient appointments as requested by clinical staff
- Preserve patient confidentiality
- Cover staff absenteeism across Monday to Sunday as required
- Work as part of the Environmental Services team across St Vincent’s Melbourne campus locations
Requirements
What you’ll need- Previous administration experience in a health setting
- Knowledge of medical terminology
- Knowledge of private health fund billing and public health funding
- Knowledge of Patient Administration Systems
- Strong written and verbal communication skills
- Ability to work independently in a multidisciplinary team
- Advanced computer skills, including Microsoft Office applications
- Excellent customer service skills
- Valid Nationally Coordinated Criminal history check, or willingness to obtain
- May be required to undergo mandatory immunisations/vaccinations
Benefits
Comp & perks- Wellbeing initiatives, with regular events and programs
- Confidential, solutions-focused employee counselling
- Fitness Passport access to an extensive choice of fitness facilities
- Salary Packaging to increase take-home pay
- Discounts and promotions through the Foundation
- Regular professional development opportunities
- Culture of continuous improvement
- Casual loading
- Potential mandatory immunisations/vaccinations as required for healthcare settings