Southern Glazer's Wine & Spirits

Customer Support

• Assist specific customers in the division with key back-office processes (e.g., accounts receivable, order processing, customer service, etc.)
• Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner
• Answer questions for accounts involved in the accounts receivable process
• Research accounts and communicate to customers the reason for open invoices, short pays, and open credits
• Follow up on general customer collections as requested
• Work with customers, Salesforce, and National Call Center (NCC) Accounts Receivable to complete necessary paperwork and forward to the A/R Supervisor
• Answer general Sales Team questions and resolve issues related to A/R
• Provide invoice copies and other document or information requests
• Stay abreast of state-specific alcoholic beverage laws and state listings laws

Accounts Receivable, Customer Care Representative

Manager

• Maximize the sale of supplier brands to the trade and consumer through effective territory planning, selling, merchandising and communicating
• Drive brand success via leadership selling against trade channels and actively supporting the selling efforts of sales reps, district managers, and key account managers
• Monitor field implementation and execution of programs for assigned brands to ensure product pricing and promotion
• Regularly interact with field management for updating programming and brand priorities, brand standards and best practices leading to successful execution in the market
• Provide detailed tracking reports of wholesaler performance against agreed-to supplier objectives
• Perform other job-related duties as assigned

Portfolio Manager

Business Development Rep

• Accountable for achieving revenue, margin, and gross profit targets as set by the Sales Director
• Communicate local program spending effectiveness to maximize the company’s profits
• Help determine the ROI on outlined focused initiatives
• Responsible for accurately analyzing and projecting quarterly and monthly business for assigned territory
• Strategically provide the shared team with conflict resolution, removal of performance obstacles, and/or relationship concerns among key accounts in the region
• Identify market trends and developments in product categories, geographic regions, and among the entire account base, so you are at the forefront when compared to the competition

Business Development Manager – On Premise

Director

• Serve as the primary liaison between the local market and designated suppliers
• Lead a team in becoming experts at generating supplier program activations
• Develop strategic direction for priorities of subordinates
• Maintain constant communication modes between Division field sales team and supplier marketing
• Implement and drive company-wide sales strategies
• Plan, execute and evaluate sales, promotion, and marketing programs
• Manage purchasing, supplier shipment, and local delivery of assigned-supplier portfolios
• Ensure brand pricing and gross profit is aligned to strategy by channel
• Utilize various available analytic tools to identify local market intelligence
• Develop and enhance relationships with the trade through participation in food/wine/industry-related events
• Attract, retain, and motivate the team to maintain an engaging work environment

Director, Trade Development

• Maximize the sale of supplier brands to the trade and consumer through effective territory planning, selling, merchandising and communicating that permits achievement of company and supplier objectives
• Drive brand success via leadership selling against trade channels and actively supporting the selling efforts of sales reps, district managers, and key account managers
• Monitor field implementation and execution of programs for assigned brands to ensure product pricing and promotion
• Regularly interact with field management for updating programming and brand priorities, brand standards and best practices leading to successful execution in the market
• Provide detailed tracking reports of wholesaler performance against agreed-to supplier objectives
• Perform other job-related duties as assigned

Portfolio Manager, CPWS

• Develop territory sales plans to achieve goals and objectives taking into consideration unique customer segments
• Create a regular team meeting cadence to communicate the territory sales plan to the team and to establish team objective priorities in Proof Sales, marketing campaigns and sales promotions to the team
• Coach each sales consultant on the effectiveness of their Sales pre-plan including agenda, visit notes, opportunities, to align with the territory sales plan
• Coach each sales consultant on how to build an effective pipeline of opportunities in Proof Sales to achieve their Objectives; increase product knowledge, resolving workload issues, encourage satisfaction, and cultivate career growth
• Assess talent, hire staff and discipline staff including terminations
• Analyze and manage team expenditures to conform to budgetary requirements

Area Manager, On Premise CPWS

Account Executive

• Learning about SGWS products, industry, consultative sales and customers
• Supporting more senior sales employees and the Area Sales Manager in servicing and selling to customers
• Building positive, credible, lasting customer relationships based on trust
• Preplanning account visits with an agenda, service purpose, and selling opportunities
• Discovering and identifying customer business growth needs
• Developing a customer business growth plan for each account
• Analyzing data and insights to increase sales, grow customer business, and better achieve objectives
• Building a pipeline of selling opportunities to drive incremental sales above base business
• Prioritizing sales activities to achieve objectives based on each customer business growth plan
• Visiting accounts regularly, capturing visit notes, and building visit plans considering previous visit outcomes
• Maintaining deep knowledge of SGWS products and correctly presenting and positioning them in each account
• Proposing selling solutions to each customer and winning the sale using consultative selling skills
• Achieving internal SGWS and supplier objectives as prioritized by management
• Managing customer issue resolution and seeking additional opportunities to support the customer's needs
• Adapting selling approach based on each customer's buying styles and individual business needs
• Learning all accounts staying current with what competitors are offering and how SGWS products are positioned relative to the competition
• Documenting and maintaining account- and customer-specific information in the Proof CRM application
• Participating in sales meetings, on-site trainings, and supplier events as required
• Performing other job-related duties as assigned

Trainee Sales Consultant

• Build positive, credible, lasting customer relationships based on trust
• Discover and identify customer business growth needs
• Develop a customer business growth plan for each account and build a pipeline of selling opportunities to drive incremental sales above base business
• Analyze data and insights to increase sales, grow customer business, and better achieve objectives
• Regularly and consistently pre-plan account visits with an agenda, service purpose, and selling opportunities documented in CRM (Proof)
• Prioritize sales activities to achieve objectives based on each customer business growth plan
• Visit accounts regularly, capture visit notes, and build visit plans considering previous visit outcomes and document in CRM (Proof)
• Maintain deep knowledge of SGWS products and correctly present and position them in each account
• Propose selling solutions to each customer and win the sale using consultative selling skills
• Achieve internal SGWS and supplier objectives as prioritized by management
• Manage customer issue resolution, seek additional opportunities to support the customer’s needs, and support business growth by providing customers with useful information and guidance
• Adapt the selling approach based on each customer’s buying styles and individual business needs
• Be knowledgeable and experienced in all accounts staying current with what competitors are offering and how SGWS products are positioned relative to the competition
• Document and maintain account- and customer-specific information in CRM (Proof)
• Participate in sales meetings, on-site training, and supplier events as required
• Perform other duties as assigned

Sales Consultant – On Premise

Administrative Assistant

• Provide on site support to one or more VP and Directors by performing general administrative work such as managing schedules, running reports, copy/filing documents, and answering the phone
• Support the administration, logistics, travel, and onsite delivery of department meetings
• Manage calendars, schedules; organize, schedule and prioritize meetings throughout the day and provide extensive phone coverage and call follow-up
• Establish follow-up systems for project management, calendar management and e-mail management
• Create and maintain filing system for VPs/Directors
• Prepare meeting agendas, attend meetings, take minutes, and prepare executive summaries
• Prepare T&E expense reconciliation through Concur
• Responsible for booking travel and coordinating flight, car rental and accommodations for Shared Services employees
• Purchase corporate gifts as requested and maintain and order supplies as needed
• Plan and coordinate on-site and off-site meetings and events including the organization, ordering, setup, and cleanup of breakfast and luncheon meetings
• Support Department Managers on an as-needed basis
• Perform other general administrative duties as assigned

Executive Administrative Assistant

Account Manager

• Achieves maximum sales profitability, growth, and account penetration within an assigned territory
• Make regular sales calls to off-premise customers to cultivate customer relations and satisfaction
• Analyze, plan, establish and maintain an efficient and productive daily call pattern
• Achieve assigned monthly quotas and placement objectives
• Analyze the total territory and each account to determine the priority selling opportunities
• Implement and maintain up-to-date accurate records of sales
• Recognize major trends and directions, describing major trends associated with a specific type of market
• Install and maintain appropriate point-of-sale/ printed materials within accounts
• Participate in relevant trade shows and supplier lead marketing initiatives

Territory Manager – Dual, Campari/SGWS

Sales Consultant – Off Premise CPWSB

• Establish relationships at the local level to influence buying patterns, buy rates and quantities to drive sales volume
• Manage inventory with trade development partners and forecast buy rates including special and holiday packs with limited availability
• Manage within the system to obtain optimal customer margin rates and customer price points working with pricing and inventory
• Monitor and implement pricing changes, promotional pricing, and discount management across chain accounts
• Provide market information and competitive intelligence to account teams regarding pricing, merchandising, and market trends
• Coordinate inventory management activities to include stock level monitoring, replenishment planning, and allocation support
• Manage forecasting processes by providing data inputs, tracking performance against projections, identifying variance drivers, and recommending changes to achieve goals
• Partner with National, Regional, and Corporate accounts teams to ensure fast and effective execution of initiatives and compliance requirements
• Track and report sales performance, inventory turns, and program effectiveness on a monthly, quarterly, and annual basis

Chain Business Development Manager

• Establish relationships at the local level to influence buying patterns, buy rates and quantities to drive sales volume
• Manage inventory with trade development partners and forecast buy rates including special and holiday packs with limited availability
• Manage within the system to obtain optimal customer margin rates and customer price points working with pricing and inventory
• Monitor and implement pricing changes, promotional pricing, and discount management across chain accounts
• Provide market information and competitive intelligence to account teams regarding pricing, merchandising, and market trends
• Coordinate inventory management activities to include stock level monitoring, replenishment planning, and allocation support
• Manage forecasting processes by providing data inputs, tracking performance against projections, identifying variance drivers, and recommending changes to achieve goals
• Partner with National, Regional, and Corporate accounts teams to ensure fast and effective execution of initiatives and compliance requirements
• Track and report sales performance, inventory turns, and program effectiveness on a monthly, quarterly, and annual basis
• Coordinate administrative aspects of chain sales calls, account meetings, and account visits including logistics and follow-up documentation
• Prepare and distribute reports to chain account leadership and internal stakeholders
• Support chain account promotional events through administrative coordination and execution tracking
• Maintain accurate records and documentation for audit compliance and customer reporting requirements
• Perform other job-related duties as assigned

• The Sales Trainee is responsible for learning about SGWS products, industry, consultative sales and customers.
• The Sales Trainee will support more senior sales employees and the Area Sales Manager in servicing and selling to customers.
• Build positive, credible, lasting customer relationships based on trust
• Preplan account visits with an agenda, service purpose, and selling opportunities
• Discover and identify customer business growth needs
• Develop a customer business growth plan for each account
• Analyze data and insights to increase sales, grow customer business, and better achieve objectives
• Build a pipeline of selling opportunities to drive incremental sales above base business
• Prioritize sales activities to achieve objectives based on each customer business growth plan
• Visit accounts regularly, capture visit notes, and build visit plans considering previous visit outcomes
• Maintain deep knowledge of SGWS products and correctly present and position them in each account
• Propose selling solutions to each customer and win the sale using consultative selling skills
• Achieve internal SGWS and supplier objectives as prioritized by management
• Manage customer issue resolution and seek additional opportunities to support the customer s needs
• Adapt selling approach based on each customer s buying styles and individual business needs
• Learn all accounts staying current with what competitors are offering and how SGWS products are positioned relative to the competition
• Document and maintain account- and customer-specific information in the Proof CRM application
• Participate in sales meetings, on-site trainings, and supplier events as required
• Perform other job-related duties as assigned