Southern Glazer's Wine & Spirits

Accounts Receivable, Customer Care Representative

Southern Glazer's Wine & Spirits

full-time

Posted on:

Location Type: Office

Location: Albuquerque • New Mexico • United States

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About the role

  • Assist specific customers in the division with key back-office processes (e.g., accounts receivable, order processing, customer service, etc.)
  • Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner
  • Answer questions for accounts involved in the accounts receivable process
  • Research accounts and communicate to customers the reason for open invoices, short pays, and open credits
  • Follow up on general customer collections as requested
  • Work with customers, Salesforce, and National Call Center (NCC) Accounts Receivable to complete necessary paperwork and forward to the A/R Supervisor
  • Answer general Sales Team questions and resolve issues related to A/R
  • Provide invoice copies and other document or information requests
  • Stay abreast of state-specific alcoholic beverage laws and state listings laws

Requirements

  • High school diploma or equivalency plus two years of relevant experience in a customer service or similar business environment
  • Extensive experience with AS 400, Salesforce, and SAP preferred
  • Accurate and quick data-entry skills including "10 key-by-touch" proficiency
  • Ability to analyze data from multiple sources and systems including proficiency with spreadsheet analysis (e.g. creating pivot tables, charts, and complex formulas)
  • Strong basic math skills and ability to problem solve and think critically and analytically
  • Ability to prioritize multiple tasks, work effectively under deadlines, take direction and initiative to perform assigned duties with minimum supervision
  • Strong written and verbal communication skills including proofreading and review to complete work effectively and to collaborate across multiple functions and leadership levels
  • Strong attention to detail and organizational skills with a proficiency for low data error rates
  • Travel not expected, but may be required for urgent business needed
Benefits
  • comprehensive medical and prescription drug coverage
  • dental and vision plans
  • tax-saving Flexible Spending Accounts
  • disability coverage
  • life insurance plans
  • 401(k) plan
  • tuition assistance
  • wellness program
  • parental leave
  • vacation accrual
  • paid sick leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryspreadsheet analysispivot tablescomplex formulasaccounts receivableorder processingcustomer serviceproblem solvingmath skillscritical thinking
Soft Skills
communication skillsattention to detailorganizational skillsability to prioritize tasksinitiativecollaborationanalytical thinkingtime managementadaptabilitycustomer issue resolution