Southern Glazer's Wine & Spirits

Accounts Receivable, Customer Care Representative

Southern Glazer's Wine & Spirits

full-time

Posted on:

Location Type: Office

Location: Albuquerque • New Mexico • United States

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About the role

  • Assist specific customers in the division with key back-office processes (e.g., accounts receivable, order processing, customer service, etc.)
  • Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner
  • Answer questions for accounts involved in the accounts receivable process
  • Research accounts and communicate to customers the reason for open invoices, short pays, and open credits
  • Follow up on general customer collections as requested
  • Work with customers, Salesforce, and National Call Center (NCC) Accounts Receivable to complete necessary paperwork and forward to the A/R Supervisor
  • Answer general Sales Team questions and resolve issues related to A/R
  • Provide invoice copies and other document or information requests
  • Stay abreast of state-specific alcoholic beverage laws and state listings laws

Requirements

  • High school diploma or equivalency plus two years of relevant experience in a customer service or similar business environment
  • Extensive experience with AS 400, Salesforce, and SAP preferred
  • Accurate and quick data-entry skills including "10 key-by-touch" proficiency
  • Ability to analyze data from multiple sources and systems including proficiency with spreadsheet analysis (e.g. creating pivot tables, charts, and complex formulas)
  • Strong basic math skills and ability to problem solve and think critically and analytically
  • Ability to prioritize multiple tasks, work effectively under deadlines, take direction and initiative to perform assigned duties with minimum supervision
  • Strong written and verbal communication skills including proofreading and review to complete work effectively and to collaborate across multiple functions and leadership levels
  • Strong attention to detail and organizational skills with a proficiency for low data error rates
  • Travel not expected, but may be required for urgent business needed
Benefits
  • comprehensive medical and prescription drug coverage
  • dental and vision plans
  • tax-saving Flexible Spending Accounts
  • disability coverage
  • life insurance plans
  • 401(k) plan
  • tuition assistance
  • wellness program
  • parental leave
  • vacation accrual
  • paid sick leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entryspreadsheet analysispivot tablescomplex formulasaccounts receivableorder processingcustomer serviceproblem solvingmath skillscritical thinking
Soft skills
communication skillsattention to detailorganizational skillsability to prioritize tasksinitiativecollaborationanalytical thinkingtime managementadaptabilitycustomer issue resolution