Southern Glazer's Wine & Spirits

Customer Support

• Assist specific customers in the division with key back-office processes (e.g., accounts receivable, processing, customer service, etc.)
• Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolution in a reasonable amount of time
• Answer questions for accounts involved in the accounts receivable process
• Research accounts and communicate to customers the reason for open invoices, short pays, and open credits and document accounts accordingly
• Follow up on general customer collections as requested by Customer Account Services Accounts Receivable (A/R)
• Work with customers, Salesforce, and Customer Account Services (CAS) Accounts Receivable to complete necessary paperwork and forward to the A/R Supervisor
• Assist with research of any missing invoices
• Maintain effective and consistent communication with Sales Teams and employees at CAS
• Answer general Sales Team questions and resolve issues related to A/R
• Provide invoice copies and other document or information requests
• Process incoming orders from customers
• Answer general order inquiries, providing first level support, and minimizing call transfers
• Stay abreast of state-specific alcoholic beverage laws and state listings laws
• Responsible for Accounts Receivable functions on all accounts as well as answering inbound phone calls and processing inbound cases
• Perform other job-related duties as assigned

Customer Care A/R

Manager

• Serve as the primary liaison between the local market and designated suppliers; work to develop strategic direction for supplier priorities to meet volume and value targets through optimal allocation of resources and adherence to brand strategy/standards
• Create marketing programs for use in the field, present new program ideas, and efficiencies, and obtain senior leadership buy-in
• Plan, execute and evaluate sales, promotions, and marketing of brands
• Deliver marketing brand plans to management teams
• Take a Lead role in Supplier Planning Initiatives, including supplier meetings, programming communication, and business review/planning meeting with SGWS leadership
• Ensure all retail programs fall in line with standards regarding tracking and execution by coordinating with Pricing, Business Intelligence, and Finance
• Set program objectives and measure ROI with a KPI scorecard
• Ensure brand pricing and gross profit is aligned to strategy by channel
• Oversee funds related to local marketing and brand planning
• Utilize various available analytic tools (, Tableau, ACD, EzFocus, etc.) to identify local market intelligence and opportunities – consumer shifts/trends, channel dynamics, key account dynamics, etc.
• Ensure all program tracking is accurate, timely and aligns with regional and individual state reporting familiarize yourself with competition and remain apprised of market trends and development within specific product categories, geographic regions, and accounts
• Support POS / VAP planning and buys
• Coach, direct, and counsel team on overall performance; define expectations and monitor progress
• Attract, retain, and motivate the team to maintain an engaging work environment and ensuring sound policies and procedures adhered to
• Perform other job-related duties as assigned

Trade Development Manager – Signature Fine Wines, Craft Spirits

Financial Planning and Analysis

• Create detailed financial reporting and analysis to assess performance vs. targets, providing commentary on variances
• Support financial forecasting and planning activities, including insights to drive decision making
• Proactively manage A/R and fund balances against budgets
• Drive process optimization and standardization, using systems and data, to increase efficiency
• Deliver robust business performance management process to ensure delivery of all relevant financial metrics
• Enable the development of finance talent through building capabilities and fostering a culture of continuous improvement

Analyst, Commercial Finance

Product Designer

• Use various design tools, software, and hardware to create deliverables from any of the SG Creative service offerings that meet or exceed the SG Creative design standards and satisfy our client and stakeholder expectations
• Create designs, concepts, and sample layouts based on knowledge of layout principles and aesthetic design concepts
• Assist with content development
• Develop visualization, design, image templates, or page templates that meet project goals, user needs, or industry standards
• Develop new, interactive audio and visual design concepts and modify concepts based on stakeholder feedback
• Execute pre-production activities, such as creating mood boards or storyboards, and establishing a project timeline
• Identify problems uncovered by testing or stakeholders' feedback, and correct problems or refer problems to appropriate personnel for correction
• Develop graphics and layouts for product illustrations, company logos, and websites
• Create and iterate on ideas using storyboards, prototypes, and higher fidelity designs to effectively communicate visual strategies and experiences
• Determine size and arrangement of illustrative material and copy, and select style and size of type
• Draw and print charts, graphs, illustrations, images, and other artwork using computer software and web authoring tools
• Review final layouts and suggest improvements as needed
• Prepare illustrations or rough sketches of material, discuss them with clients or supervisors, and make necessary changes
• Research and apply innovative solutions for product design, visuals, and user experience to meet the needs of projects
• Stay up-to-date with industry trends and emerging technologies in design and instructional methods
• Manage, track, and maintain project administration through assigned software (such as Monday.com)
• Serve as project lead when needed: plan activities, set priorities, troubleshoot issues, brainstorm ideas, remove obstacles, lead or co-chair design calls, and assist in planning and day-to-day administration
• Other duties as assigned

Experience Designer

• Navigate customers through the process of submitting an order through the self-service portal
• Answer inquiries regarding customers' accounts
• Keypunch supplier and sample withdrawals
• Electronic imaging
• Research shortage and miss-shipped claims
• Process/enter orders and pick-ups
• Handle calls from customer service queue
• Process winery direct orders
• Scan and index customer credit files into the imaging system
• Add partners, drop partners, self-incorporated accounts and inactive systems
• Identify outdated, obsolete and duplicate documents from customer files
• Handle all salespersons changes at the beginning of each month
• Research returned mail with an incorrect address and make the necessary corrections
• Handle delivery claims and logs (shortage claims, miss ships, etc.)
• Pull faxes and invoices off the printer and distribute them to appropriate desks
• Communicate with the sales force, customers and A/R
• Perform the job in accordance with company and departmental policies and procedures
• Perform other related duties as assigned

Customer Care Representative

Director

• Lead regional BDM development and implement strategic marketing and commercial programs for Suntory Global Spirits in US.
• Work with market Trade Development teams to provide sales support and performance management tools to drive KPIs and NSV.
• Embed, Educate & Condition Market BDMs on the Steps to the SGWS BDM Sales Call, with playbooks and materials to support SGS Growth.
• Drive performance management toward growth for SGS Brands on shelf, cold box, display, and share.
• Adopt and implement PDCA to manage results, train stakeholders, and drive follow-up action.
• Promote Kaizen mindset to drive continuous improvement on new BDM organization.
• Communicate SGS results to key stakeholders and recap in-market activities using SET 2.0 Data.
• Manage Regional KEY Chain performance by analyzing and identifying additional opportunities for SGS Brands.

Customer Care A/R

Trade Development Manager – Signature Fine Wines, Craft Spirits

Analyst, Commercial Finance

Experience Designer

Customer Care Representative

Job Title: Regional BDM Director for Suntory Global Spirits - West (See Details for Location)