Sound Physicians

Operations

• Conduct daily operations around the travel process for all Sound Ambassador physicians and Echo Locum Tenens
• Maintain travel data
• Generate and reconcile reports from various systems
• Research and troubleshoot all travel issues that arise regarding hotel accommodations, housing agreements, flight arrangements, and ground transportation
• Work closely with travel agents, providers, and recruiters to arrange travel needs

Travel Operations Specialist

Business Development Rep

• Preparing financial pricing models for new business and working closely with the Business Development team, Operational leaders, and Clinical leaders
• Gathering information from potential customers and tracking information received / needed to prepare the financial pricing models
• Preparing monthly performance reporting
• Maintaining data accuracy and integrity in online platform (Salesforce)
• Assisting in building and maintaining automated processes
• Researching and updating underlying corporate assumptions in the financial pricing model
• Maintaining and improving the pricing model templates
• Assisting in budgeting and quarterly forecasting
• Analyzing data/trends and summarizing key metrics for reporting
• Documenting processes and maintaining records

Senior Financial Analyst – Business Development Finance and Analytics

Project Manager

• Lead, plan, and execute cross-functional business, technology, and process improvement projects from initiation to completion
• Develop and maintain comprehensive project plans, roadmaps, and timelines
• Manage project scope, risks, dependencies, and deliverables
• Serve as the primary point of contact for stakeholders
• Develop and manage project budgets, forecasts, and resource allocation
• Provide guidance, mentorship, and coaching to junior and mid-level project managers
• Identify opportunities for business process optimization, operational improvements, and automation

Senior Project Manager – ACO, VBC

Consultant

• Manage the hospital privileging process for all healthcare providers
• Partner directly with the Privileging Coordinator and 3rd Party Agency contacts
• Ensure each provider completes the required privileging application and provides the appropriate supporting documentation
• Communicate privileging updates to all necessary parties via various communication methods
• Create and maintain strong working relations with Sound’s clients

Privileging Consultant

Administrative Assistant

• Partnering with the Medical Director and recruiters to coordinate talent acquisition interviews and manage scheduling logistics for the Ambassador Program.
• Aligning program requests for Ambassador placement by assessing need, timing, and deployment requirements across requesting programs.
• Facilitating and assisting with travel expense processing for Ambassador Program participants.
• Leading project management activities for SPS and Emergency Medicine Site Visit initiatives.
• Supporting the development, writing, and finalization of project reports and presentations, including final deliverables for site visit reviews.
• Providing comprehensive administrative support to our Divisional CMO(s), including calendar management, travel coordination, and expense reporting.
• Coordinating and maintaining tracking systems for new service line growth initiatives, ensuring data is current and accessible to key stakeholders.
• Coordinating education and training activities across the Emergency Medicine service line in collaboration with core services.
• Serving as the designated point person for NCO (New Clinician Onboarding) and Medical Director Onboarding programs specific to Emergency Medicine.
• Maintaining and tracking EM-required compliance and regulatory training, ensuring timely completion across the team.
• Supporting service line team communications, including recording monthly huddles and collaborating on newsletter content.
• Preparing and distributing materials supporting NCLC (National Clinical Leadership Council) and managing Project Broadcast announcements.
• Owning service line deck and presentation management, ensuring materials are accurate, current, and presentation ready.

Administrative Coordinator, EM

• Proactively utilizing Sound and industry knowledge to lead discussions with hospital partners regarding short term and long-term strategic objectives, effectively communicating where Sound can provide a solution.
• Build strong relationships with the C-Suite at each hospital partner as assigned, reporting on and checking in on performance on monthly basis
• Final oversight for day-to-day site operations including matters related to payroll, credentialing, human resources, recruiting, etc. with assistance of direct reports and central office departments
• Coordinate with Director of Clinical Performance content discussions and preparations for Joint Operations Committee, Quarterly Performance Reviews, and other hospital partner interactions.
• Reviewing content for final sign-off of all client-facing templates (scorecards, dashboards, action plans) developed
• Actively participating in Monthly Operating Reviews, proactively reviewing site financial statements for accuracy and trends to explain financial performance.
• Identifying and understanding the impact of variances and enact plans with DCMO to address negative variances.
• Developing and managing annual budgets with responsibility for P&L performance for programs as assigned
• Working in the pursuit of new business.
• Coordinating individual efforts for new business with Business Development, DCMO(s), SVP
• Completing due diligence and site design for new partners.
• Creating or reviewing proposals for new business and expansion of current business, including financial proformas.
• Understanding the financial and operational impacts of program changes as well as pricing, including supporting or leading contract negotiations and new site implementations in conjunction with main office departments, DCMO and SVP
• Leading new site implementations in conjunction with central office teams
• Supporting the Director, Clinical Performance in their development and execution of clinical processes
• Hiring, training and developing a team of practice managers
• Managing and tracking reconciliation dates, upside performance quality bonus, contract renewal timelines, and annual escalator anniversary dates in a timely manner
• Appropriate escalation of issue/concerns to DCMO & SVP

Director, Operations, EM

People Operations

• Serve as the primary technical owner and subject matter expert for UKG Pro, including Core HR, Payroll, Time and Attendance, Benefits, Learning, Performance, Compensation, BI reporting, and future modules.
• Define and maintain system architecture, configuration standards, governance, and technical guardrails to ensure scalability, data integrity, and long-term stability.
• Own the technical UKG roadmap in partnership with the Director, People Operations & Systems, aligning system capabilities with People Operations priorities.
• Lead hands-on UKG configuration, testing, and deployment of enhancements, workflows, and integrations.
• Serve as the technical lead for UKG implementations, upgrades, and reconfigurations, including coordination with vendors and implementation partners.
• Partner with Operations, Onboarding, Payroll, Benefits, Finance, IT, Talent, and People Support to ensure end-to-end system alignment.
• Act as the primary technical liaison with UKG and external partners, driving issue resolution and accountability.
• Provide technical guidance and impact assessments for changes related to compensation, benefits, workforce structure, and policies.
• Own UKG BI reporting architecture, including standard reports, dashboards, and ad hoc analytics.
• Directly manage and mentor People Systems team members, providing technical guidance, prioritization, and development support.

Manager, People Systems – UKG Platform Lead

Medical Billing and Coding

• The Coding Compliance Educator works under the supervision of the Director of Compliance Audit to ensure coding and documentation guidance is consistent across the organization
• Responsible for managing and responding to provider inquiries
• Work very closely with providers and clinical leadership to provide education regarding compliance with guidelines and best practices
• Present at clinical leadership meetings upon request
• Prepare and create presentations for meetings with providers and clinical leadership
• Train providers and clinical leadership on coding guidelines
• Assist Director of Compliance Audit with the creation of job aids to describe coding rules
• Review and analyze new CPT coding guidelines and create education material annually
• Review audit results with the auditing team to identify trends
• Schedule regular site meetings with all providers and clinical leadership
• Manage and respond timely to provider inquiries
• Works with auditors and conducts trend analyses to identify patterns
• Develops and coordinates educational and training programs regarding elements of the coding compliance program
• Provides feedback and focused educational programs based on the results of auditing and monitoring activities

Coding Compliance Educator – Medical Coding, Documentation

Compliance

• The Coding Compliance Specialist supports Compliance by conducting audits, investigations, and regulatory response activities related to billing, coding, documentation, privacy, and quality-of-care concerns.
• This role is responsible for responding to incidents reported through the compliance hotline, performing coding and documentation audits, supporting privacy investigations, and coordinating responses to government payer inquiries.
• The position plays a key role in identifying compliance risks, ensuring adherence to regulatory requirements, and supporting corrective action initiatives across the organization.
• Review and respond to compliance hotline reports related to billing, coding, documentation, quality of care, and privacy concerns
• Conduct investigations and document findings, including root cause analysis and resolution
• Collaborate with Compliance, Revenue Cycle Management, Hospital Partners, and reporters. Escalate high-risk or regulatory issues as appropriate
• Perform retrospective and focused audits of medical records to evaluate: Coding accuracy (CPT, ICD-10-CM, HCPCS) Documentation completeness and medical necessity
• Conduct audits in response to identified risks, hotline complaints, and payer requests
• Identify trends and potential areas of non-compliance
• Prepare clear, concise audit reports with recommendations
• Develop and support the implementation of corrective action plans (CAPs)
• Partner with operational and clinical leadership to ensure remediation
• Provide education and guidance to providers and staff on coding, documentation, and compliance requirements
• Conduct follow-up reviews to assess the effectiveness of corrective actions
• Support privacy-related investigations, including potential HIPAA concerns
• Assist in documenting findings and mitigation activities
• Maintain confidentiality of all protected and sensitive information
• Coordinate and prepare documentation submissions (i.e., Attorney General, CMS)
• Assist with analysis of payer findings and implementation of required actions
• Analyze large data sets to identify trends, anomalies, and risk areas
• Maintain audit and investigation tracking logs
• Support compliance reporting and program metrics

Coding Compliance Specialist

• Support the execution of anesthesia program launches and operational integrations under the direction of the Director of Anesthesia Clinical & Operations Integration.
• Coordinate site readiness activities, including staffing coordination, scheduling setup, call coverage planning, and operational workflow preparation.
• Track and manage key integration milestones to ensure readiness for Day 1 program activation, as well as maintain the Recruitment forecast tool for client-readiness.
• Coordinate logistics for pre-launch discovery, including stakeholder interviews, operational meetings, and information gathering.
• Develop meeting agendas, prepare integration materials, and maintain action-item tracking for integration workstreams.
• Support the creation and maintenance of hospital partner presentations and executive update decks that provide regular progress updates on implementation activities and program readiness.
• Assist the Director of Integration in implementing operational structures during the early phase of program activation.
• Support coordination of staffing schedules, onboarding processes, and clinical coverage structures during program startup.
• Help identify operational workflow issues, communication gaps, or administrative barriers impacting early program operations.
• Maintain integration tracking tools and readiness dashboards to monitor launch progress and stabilization activities.
• Coordinate integration activities across internal teams, including recruiting, credentialing, revenue cycle, IT, HR, compliance, and finance.
• Facilitate communication between clinical leaders and internal operational teams to ensure alignment on launch milestones.
• Assist with gathering and organizing operational data required for program launch and stabilization.
• Schedule and coordinate meetings with hospital executives, perioperative leadership, and key departmental stakeholders involved in the anesthesia integration process.
• Help organize and support hospital engagement activities, including physician introductions, meet-and-greet sessions, and recruitment events associated with new program launches.
• Assist in maintaining communication with hospital operational leaders and perioperative departments during integration activities.
• Maintain standardized integration documentation, including launch checklists, operational readiness tools, and project trackers.
• Assist in updating anesthesia integration playbooks and operational workflows based on lessons learned from program launches.
• Support documentation of operational structures and workflows to facilitate the transition to long-term operations leadership.

Coordinator, Anesthesia Clinical – Ops Integration

• The Director of Anesthesia Clinical & Ops Integration provides strategic and operational leadership for the launch, integration, and stabilization of anesthesia practices across the organization.
• Reporting directly to the Chief Operating Officer, this role leads the clinical and operational integration of newly awarded anesthesia business and serves as the interim Operations lead during early program implementation.
• Ensuring operational stability, effective service delivery, and a successful transition to permanent operational leadership.
• Working closely with clinical and operational leadership, recruiting, and central support teams to ensure programs launch efficiently, meet performance expectations, and are positioned for long-term clinical, operational, and financial success.

Director, Anesthesia Clinical – Ops Integration

Accounts Receivable

• Overseeing offshores team daily cash posting process
• Researching payments, customer accounts and creating adjustments
• Liaison between regional accounting team and operational team
• Researching and resolving unapplied payments
• Assisting with the creation and implementation of new standardized processes
• Preparing journal entries and relevant support
• Performing general ledger reconciliations – monthly/quarterly/annually with supporting documentation
• Calculating allowance for bad debt working with our regional accounting team
• Supporting regional internal and external teams
• Other projects and duties as assigned

Senior Accounts Receivable Analyst

Digital Marketing

• Assist in the creation of social media posts (Instagram, Facebook, LinkedIn)
• Help generate content ideas, including blog posts, newsletters, graphics, etc.
• Manage content calendar and publication dates to ensure multi-functional teams are up to date, and content is moving on time
• Monitor and track engagement across social media platforms
• Support email and landing page production for the website by assisting with template setup and page design
• Provide administrative support to the marketing team, including organizing files, coordinating meetings, and assisting with project management tasks
• Provide support to the marketing team by managing content workflows within the online project management tool to ensure content is produced in a timely manner
• Regularly communicate with your supervisor to review progress, set goals, and receive feedback

Digital Marketing Intern

Software Engineer

• Collaborate with team members across engineering, product, and operations
• Participate in the team’s Agile development process, including daily standups, sprint planning, and retrospectives
• Support automations, such as task routing, data validation, summarization, classification, or notification workflows
• Assist with configuring, testing, and refining rule‑based and AI‑assisted automations integrated into existing systems
• Help define automation inputs, prompts, decision logic, and expected outputs under guidance
• Evaluate automation results for accuracy, consistency, and usefulness; document findings and improvement ideas
• Assist with maintaining documentation related to automation workflows and usage guidelines

Software Development Intern

Analyst

• The Revenue Cycle Analyst Intern will be responsible for performing duties that support the analysis of revenue cycle data.
• This includes, but is not limited to; charge capture, claims submission, accounts receivables, write-offs, denials management, patient financial services, medical records and payer analysis (e.g. Medicare, Medicaid, Commercial, and Private Pay).
• Accurately gathering, synthesizing, analyzing, and communicating data
• Performing financial analysis of revenue cycle processes and reports
• Analyzing FFS (fee for service) collection trending
• Supporting existing capabilities related to the standardization and process improvement initiatives within the Revenue Cycle
• Developing and preparing ad-hoc reports related to the revenue cycle.