Sound Physicians

Vice President

• Monitor and analyze policy and regulatory developments across federal, state, and commercial landscapes
• Anticipate policy shifts and emerging trends, forecasting enterprise impact and scenario options
• Translate complex policy change into business implications that are understandable, actionable, and quantified wherever possible
• Weigh cross-functional tradeoffs and conflicting incentives and synthesize into clear enterprise recommendations
• Facilitate internal alignment across clinical, financial, operational, compliance and field teams
• Partner closely with Finance, Operations and Clinical Leadership to shape growth, pricing, and operating strategies informed by the policy environment
• Shape advocacy priorities and external positions
• Serve as the intelligent client to lobbyists, trade associations, and legal/policy advisors
• Represent or support representation of the organization with regulators, legislators, trade groups, etc.
• Develop thought leadership and positioning that elevates the organization’s credibility with policymakers, payers, and partners
• Establish internal processes to educate executives on policy issues, scenarios, risks, and opportunities
• Build playbooks for how the organization evaluates and prioritizes policy positions

VP, Policy Strategy

Customer Success Manager

• Serve as the primary point of contact for post-acute care facilities participating in Telemedicine and, where applicable, the ACO.
• Facilitate facility-level performance reviews and participate in Joint Operating Committees (JOCs) as applicable.
• Partner with ACO Clinical, Product, and Operations teams to review performance data, identify risks, and coordinate remediation plans.
• Assist facilities with adoption and utilization of ACO population health tools and reporting.
• Serving as the main point of contact in all matters related to client concerns and needs
• Building and strengthening client relationships to achieve long-term partnerships and expansion opportunities
• Identifying barriers to utilization of the Telemedicine service and implementing strategies to overcome those barriers through change management efforts
• Partnering closely with Business Development and Regional Operations Managers to coordinate implementation of new Telemedicine services
• Working closely with other internal teams to ensure objectives and key results (OKRs) are being met
• Assessing client feedback to identify process improvement opportunities and partner closely with internal teams to execute
• Partnering with the clinical team to collect and share feedback to client sites
• Staying on top of accounts, making sure they receive services that and meet their needs and expectations
• Facilitating regular progress update calls with clients and leaders within the organization
• Maintaining accurate client records

Director, Client Success – Facilities

Financial Planning and Analysis

• The Senior Director is a key strategic team member reporting to the VP, Finance, to manage all financial reporting and analytics functions in the Accountable Care Organization (ACO).
• In collaboration with the business leadership and other centralized functions such as accounting, revenue cycle, corporate finance, IT, etc. this individual will be critical in building and managing the financial infrastructure necessary for the success of those business lines.
• The individual will serve as a thought-leader using exceptional financial and analytical acumen along with industry knowledge to support, coach, and enable service line executives, and operational leaders to deliver outstanding performance and results.
• Budgeting and Forecasting Leading ACO financial modeling, budgeting, forecasting processes
• Partnering with key stakeholders internally to develop an understanding of business unit risks, and opportunities and incorporating those assumptions into the financial forecasts
• Building and maintaining monthly close financial documentation, analyses and narrative on results
• Coordinating with Sound finance to ensure alignment with company timelines and processes
• Managing the development of communication materials with Sound executives to support approval process.
• Developing and managing decision support tools by leveraging relevant data and key assumptions from business leaders and colleagues.
• Conducting financial impact analysis to support decisions and measure results.
• Supporting sales team in modeling potential performance of target deals and arrangements.
• Supporting leadership team in modeling vendor deals and strategic support development of such agreements.
• Building and maintaining monthly close financial documentation, analyses and narrative on results.
• Managing key performance indicators in partnership with service line leadership.
• Developing reports and supporting documentation on service line financial performance, assuring accuracy and clarity of results.
• Collaborating with operational teams in service lines to formulate, refine and operationalize strategies to achieve financial goals.
• Liaison to service lines to broader Sound centralized finance teams such as corporate finance, accounting, revenue cycle.

Senior Director, Financial Analytics

Director

• Responsible for all duties related to managing national payer relationships and negotiations
• Develop and implement strategic relationships with major Payers
• Oversee the strategic development, coordination and analysis of managed care agreements
• Understand the nature of the role and organization and flex as needed
• Generate necessary reports for the VP and executive team
• Assess and report progress in meeting department objectives
• Mentor Sr. Payer Contracting Managers and related staff
• Perform other related duties and special projects as assigned

Director, Payer Contracting

Technical Project Manager

• Develop and maintain project plans, schedules, status reports and delivery roadmaps across Dev/Test/Prod environments.
• Track dependencies, risks, and issues proactively.
• Escalate issues for resolution and ensure mitigation strategies implemented to ensure successful project outcomes.
• Create project artifacts: charters, scope definitions, risk registers, and status reports.
• Coordinate Snowflake migration, ADF CI/CD modernization, Power BI governance, and IaC standardization (Bicep/Terraform).
• Partner with engineering teams to implement YAML-based multi-stage CI/CD pipelines, automated validation, and security scanning.
• Coordinate delivery for Snowflake, ADF, Power BI, and Azure infrastructure deployments.
• Ensure consistent configuration management using Key Vaults and managed identities.
• Act as liaison between vendors, business sponsors, stakeholders and technical teams.
• Facilitate planning sessions, backlog reviews, and design discussions.
• Communicate status and risks to technical and non-technical audiences.
• Apply Agile, Waterfall, or Hybrid methodologies as appropriate.
• Identify opportunities to reduce manual effort and improve reliability.
• Support adoption of new tools and workflows through documentation and training.
• Maintain dashboards and documentation in project management tools.
• Track milestones, deliverables, and success metrics (deployment frequency, release stability).

Technical Project Manager – Contract

Database Administrator

• Design, implement, and maintain database systems for performance and security
• Monitor database performance and apply necessary changes or updates
• Collaborate with developers on database schema design and optimize queries
• Conduct audits for compliance with data regulations

Database Administrator – Contract

Compliance

• Conduct research and analyze large datasets from various sources to prevent fraud, waste, and abuse
• Conduct reviews and assessments across multiple service lines to ensure adherence to state and federal regulations
• Serve as a liaison, assisting with communication with other Central Services departments
• Develop fraud detection tools and prepare reports of findings
• Monitor system outputs for integrity and error identification

Compliance Analyst

• Deliver exceptional client service
• Manage engagement activities to align with ACO goals
• Coordinate partner success meetings
• Prepare monthly performance reports
• Collaborate with various teams for improvement opportunities

Client Success Manager

Account Manager

• Identifying and qualifying clinicians to support staffing goals
• Onboarding and obtaining clinician’s availability to support site teams in preparing hospital schedules
• Active ownership in communications with all temporary clinicians to fill gaps on schedules
• Temp Labor Sourcing and Qualifications Review
• Liaison for temp labor orientations and clinical shifts
• Attending all local and regional calls representing the Staffing Department
• Partnering with Echo Recruiters to identify new incoming clinicians
• Developing successful relationships with all internal and external stakeholders
• Providing a consultative approach to removing barriers and identifying solutions
• Partnering with field operations to drive down and manage temporary labor costs
• Forecasting, evaluating, and managing clinician roster and bench
• Auditing staffing success, KPIs, and escalating areas of concern

Staffing Account Manager – HM/EM/Anesthesia

Operations

• Spearhead clinical practice projects and drive the implementation of provider workflows.
• Develop product roadmaps that contribute to the success of SLTCM ACOs and Telemedicine Post-Acute services.
• Serve as the key liaison between stakeholders and the product team.
• Support internal team members and external partners in navigating and enhancing our technology portfolio.
• Ensure clinicians have a clear understanding of workflow and technology expectations in advance of their first shift.
• Create and maintain content and curriculum in support of provider enablement.

Provider Enablement & Operations Manager

Product Operations

• Lead the strategic vision, development, and lifecycle management of digital products designed to improve population health outcomes
• Conduct market analysis, competitive benchmarking, and stakeholder interviews to identify trends and opportunities
• Partner with cross-functional teams including engineering, UX/UI design, information technology, data analytics
• Write detailed user stories, acceptance criteria, and product specifications that drive feature development

Director of Product Operations

Analyst

• Oversee day-to-day analytics operations including project tracking, prioritization, and task assignment.
• Partner with Sound IT to support and enhance the data and analytics ecosystem using Databricks, Snowflake, and Power BI.
• Validate and maintain integrity of ACO and Telemedicine data, ensuring completeness and accuracy.
• Work directly with internal stakeholders, clinicians, and external partners to deliver analyses that inform operational and quality performance initiatives.
• Develop and automate reports, dashboards, and visualizations that track key metrics and support decision-making.
• Collaborate with third-party vendors to manage data ingestion, transformation, and validation workflows.
• Identify opportunities to improve data processes, documentation, and analytic efficiency.

Senior Analyst, ACO

• Supporting selected post-acute Telemedicine programs by running start up processes and day-to-day operations
• Implementing new telemedicine service and supporting continuous process improvement
• Helping Sound Physicians central service teams in accounting, IT, legal, HR, etc as needed for client accounts
• Working with regional telemedicine business and clinical team to identify, design, and implement best practices
• Identifying opportunities in daily workflows and assisting the leadership team in problem solving and resolution
• Maintaining system data for accurate operational reporting
• Providing ongoing technical troubleshooting for live Telemedicine programs

Regional Operations Manager

Manager

• Manages acquiring data and supporting reporting functions for SLTCM’s operations and clinical teams which includes the gathering and submission of quality measures related to the MSSP.
• Provides training and educational materials to the ACO team as well as provider groups as it pertains to quality measures and quality reporting.
• Manages the process of extracting data from providers’ electronic medical records and ensures accuracy and timeliness for the process of reporting.
• This includes supporting Quality Director and others with vendor management and coordination of vendors for timely and efficient reporting of quality.
• Serve as the project lead in patient level chart review for performance.
• Reviews and analyzes all extracted data to determine accuracy, data specification compliance and executes communication and resolution if needed.
• Manage standard communication and education to promote improved quality reporting and data accuracy.
• Implement strategies to prepare the ACO for future changes to quality reporting including but not limited to eCQM preparation.

Manager, Quality SLTCM

• Develop and implement a comprehensive colleague relations strategy aligned with organizational values and legal compliance requirements.
• Serve as a key advisor to executive and clinical leadership on complex employee relations and workforce climate matters.
• Partner with Legal, HR, Compliance, and MSO to proactively mitigate risk and promote a positive work environment.
• Provide leadership and direction to the colleague relations team, ensuring consistent, fair, and timely resolution of issues.
• In coordination with Compliance, lead investigations into sensitive or high-risk complaints, including harassment, discrimination, retaliation, and workplace misconduct.
• Provide consultation and guidance to leaders and clinicians regarding performance management, discipline, and conflict resolution.
• Collaborate with Talent Partners and medical group leadership to ensure consistent application of policies and procedures.
• Maintain awareness of workforce morale and recommend interventions to enhance engagement and retention.
• Serve as a key liaison with unions, managing collective bargaining strategies, grievance resolution, and contract interpretation.
• Partner with the SVP, Sr. Counsel, to develop negotiation strategies and ensure compliance with all labor agreements and applicable laws.
• Support leadership training on union awareness, contract compliance, and respectful workplace behaviors.
• Manage responses to external agency matters (EEOC, DFEH, DOL, OSHA, etc.) in partnership with Legal.
• Oversee the consistent and confidential administration of leave programs, workplace accommodations, and other employee entitlements.
• Ensure investigations and outcomes comply with all regulatory, accreditation, and internal policy standards.
• Maintain meticulous documentation and reporting to support legal defensibility and organizational transparency.
• Uphold the highest standards of confidentiality and discretion when handling sensitive personnel or clinician information.
• Foster a culture of integrity, psychological safety, and trust across all colleague interactions.