Sound Physicians

Operations

• Responsible for the operational management and oversight of multiple Sound Physicians' hospitalist programs in an assigned region
• Have a visible presence at several program locations and establish professional relationships with hospitalist team and C-suite executives
• Manage a team of direct reports that support day to day operations of successful Hospitalist Programs
• Report to a Regional Vice President with accountability to the Regional Chief Medical Officer(s)
• Initiate and lead content discussions and preparations for Joint Operations Committee, Monthly Performance Reviews, and other hospital partner interactions
• Review content for final sign-off of all client-facing templates
• Meet regularly with Medical Directors to review site performance
• Build strong relationships with the C-Suite at each hospital partner in assigned region
• Final oversight for day-to-day site operations including payroll, credentialing, human resources, and recruiting

Regional Director – Operations

Compliance

• Lead the execution of the enterprise information security GRC program and report directly to the CISO.
• Translate the CISO’s cybersecurity strategy and risk tolerance into scalable and defined processes, measurable outcomes, and defensible compliance posture.
• Own the security risk lifecycle, including assessments, tracking, remediation, and escalation of material risks to the CISO.
• Maintain the security policy framework and translate standards (e.g., NIST CSF, ISO 27001, SOC 2) into actionable control requirements.
• Manage security related compliance activities and audits; maintain evidence and track remediation to closure.
• Operate the vendor security risk management program and escalate high risk vendors and systemic issues.
• Produce concise risk and compliance metrics and dashboards for the CISO and senior leadership.
• Mentor GRC staff and act as a trusted advisor to Security, IT, Legal, Privacy, and business teams.
• Partner with the CISO and Sr. Manager of Security Operations to update the Strategic Information Security Program.

Senior Manager, Governance Risk & Compliance

Security Analyst

• Integrate security controls and automated checks into CI/CD pipelines, including Static Application Security Testing (SAST), Dynamic Application Security Testing (DAST), Software Composition Analysis (SCA), secret scanning, container security scanning, and Infrastructure-as-Code (IaC) validation
• Partner with developers and platform engineers to identify, prioritize, and remediate application, API, container, and cloud security risks early in the development lifecycle
• Perform application security assessments, architecture reviews, and threat modeling exercises for new and existing applications
• Conduct secure code reviews and provide guidance on secure coding practices aligned with OWASP Top 10, CWE, and industry standards
• Support vulnerability management by validating findings, reducing false positives, tracking remediation, and helping define risk-based service-level expectations
• Create and maintain documentation, standards, playbooks, and training materials related to application security, secure development, and DevSecOps practices

Application Security Analyst

Manager

• Creating, driving and supporting new workflow and processes – clinical and technological – for clients and Sound physician advisors as part of Sound ASSURE
• Continually evaluating processes, tools (Sound Connect, Advisor Connect, and client EMR’s), and workflows to identify opportunities for improvement
• Serving as a point of contact for physician advisors and clients
• Triaging case review requests to determine which cases need be sent for secondary review by the physician advisors
• Independently maintaining EMR Accesses and communicating to appropriate team members for support when issues arise
• Preparing PDF extracts of key components of the EMR needed for physician advisor case review
• Monitoring and triaging case requests to ensure target case completion deadlines are achieved
• Facilitating and completing workflows for all potential opportunities related, but not limited to, observation and short stay patient
• Reviewing hospitalist patient lists for observation and short stay cases
• Documenting all steps in internal software
• Completing additional special projects as assigned

Clinical Support Manager, Advisory Services

• The Regional Vice President (RVP) manages a team inclusive of Regional Directors (RDO), Regional Managers, and Practice Management Team (PMT) members who drive operations and growth of Sound’s portfolio of practices in the Pacific Northwest Division.
• This role reports to COO, Hospital Medicine accountability to the Regional Chief Medical Officer (RCMO).
• This role supports a highly-matrixed team – working alongside a Divisional Chief Medical Officer as their dyad partner, while partnering with a Director of Clinical Performance.
• A successful executive in this role is a strategic partner to our hospital partners and health plans within a market driving value and growth, while building trust and confidence with client stakeholders through strong relationships, communication and visibility.
• The RVP will drive operational and financial performance in existing and new practices through direct influence, a team of operators, in partnership with clinical leadership.
• This role will lead and provide the highest level of client support to C-suite executives for hospitals and health plans in a geographic region.
• They will strategically lead client delivery with our existing clients ensuring they receive value from Sound’s diverse service offerings, with a focus on retention and growth within a market.

Regional VP, Operations

Director

• Lead the Colleague Benefits & Wellbeing function for Sound Physicians, including health and welfare plans, retirement, voluntary benefits, and wellbeing programming.
• Partner with VP to develop, articulate, and execute a multi-year Benefits strategy aligned to Sound’s practice-of-choice positioning and clinician attraction and retention priorities.
• Own all vendor and broker relationships, including renewal strategy, RFPs, performance management, contract negotiation, and escalation.
• Lead annual benefits planning, plan design recommendations, and the end-to-end Open Enrollment process, including the educational and communications strategy that supports it.
• Own the compliance and audit cadence across ERISA, ACA, COBRA, HIPAA, Section 125, DC nondiscrimination testing, 5500 filings, and state-specific requirements.
• Design, launch, and continuously improve wellbeing programs that are woven into day-to-day operations.
• Travel to new hospital implementations and key sites to ensure benefits are clearly communicated to incoming clinicians and to build direct relationships with hospital partners and site leaders.
• Organize and host an annual benefits fair at Sound's Medical Director Summit.
• Lead the year-round colleague benefits education and communications strategy, including the Benefits Hub, OE presentations and education, and ongoing engagement campaigns.
• Analyze plan utilization, cost trends, and population health data to inform plan design, vendor decisions, and medical trend mitigation strategy.

Director, Benefits – Wellbeing

• Owns projected clinical improvement savings, AWV completion, and telemedicine adoption outcomes for an assigned partner portfolio
• Leads monthly performance reviews, quarterly JOCs, and performance remediation cycles
• Holds partners accountable to participation agreement terms and coordinates with Legal and Contract Committee when variance requires escalation
• Operates in a dyad model with the assigned Quality Improvement Nurse (QIN)
• Operates as a strategic advisor across clinical partner groups and post-acute facility systems
• Translates CCLF claims data, QEXPU quality files, quality registry outputs, and utilization reporting into partner-specific insight
• Coordinates across Clinical (CMO, QINs), Telemedicine, Business Development, Legal, Revenue Cycle, and Operations to resolve partner needs and execute performance plans

Director, Network Performance

Consultant

• Collaborate with the Practice Managers, Staffing Account Managers, and other internal Sound Physicians stakeholders to support our clinician credentialing workflows.
• Maintain current knowledge and documentation of specific processes and nuances in the portfolio they support.
• Provide guidance and answer questions related to clinician credentialing.
• Improve and develop modern processes and workflows, ensuring a best-in-class clinician experience.
• Provide Tier 1 technical troubleshooting for Sound Practice Managers related to clinician credentialing platform.
• Manage credentialing platform’s role-based access, communication, and training to Practice Managers in their portfolio.
• Conduct monthly credentialing file audits to ensure controls and compliance guidelines are met in the clinician credentialing process.
• Utilize data, analytics, and reporting to support practice leader stakeholders and drive decision making.

Credentialing Consultant

Business Development Rep

• Develop and execute national new logo growth strategies focused on strategic health systems and priority enterprise targets
• Build, nurture, and expand senior executive relationships with health system CEOs, COOs, CFOs, CMOs, and physician leaders
• Quarterback complex new logo pursuits from early market development through proposal, negotiation, and close
• Lead consultative, executive-level sales conversations that align Sound Physicians’ capabilities to the strategic priorities of prospective health system partners
• Represent and sell the full suite of Sound Physicians solutions, crafting integrated value propositions tailored to enterprise health system needs
• Shape account pursuit strategies, stakeholder mapping, and engagement plans that increase access, credibility, and win probability
• Structure and negotiate creative partnership models and commercial terms that support sustainable, long-term growth
• Partner with finance, legal, operations, and clinical leadership to develop business cases, pricing strategies, and deal structures for new logo opportunities
• Drive a disciplined pipeline of strategic opportunities, with rigorous follow-through, clear milestones, and executive visibility
• Serve as a senior external ambassador for Sound Physicians in industry forums, conferences, and executive meetings
• Inform market strategy by synthesizing customer insights, competitive intelligence, and emerging health system priorities

SVP, Strategic Business Development, Health Systems

Recruitment

• Assist with program needs and Locum Tenens searches
• Issue needed documentation for Locum Tenens candidates
• Process Name Clears and Review Presentations of Locum Tenens candidates
• Coordinate, establish and maintain Locums Tenens assignments for all regions
• Follow Locums Tenens workflow process
• Match qualifications for locum tenens physicians for respective needs
• Negotiate placement fees and costs for Locums assignments
• Maintain Locum Tenens physician’s information in Salesforce, as well as additional systems
• Issue needed documentation for Locum Tenens clinicians
• Act as point of contact for Staffing Companies for all Locum Tenens needs
• Maintain records of current Staffing Company
• Create/Run reports to track progress of locum searches
• Build relationships with Staffing Companies
• Perform other related duties and special projects as assigned by manager

Staffing Specialist

• Owns projected clinical improvement savings, AWV completion, and telemedicine adoption outcomes across a multi-partner-type portfolio (clinical groups, post-acute facilities, or combined)
• Sets the performance strategy for the portfolio and drives execution through direct team leadership and partner-facing engagement
• Accountable for retention of strategic accounts
• Operates in a dyad model with assigned Quality Improvement Nurses (QINs) and leads the dyad structure across the pod
• Owns partner relationship, performance strategy, governance, operational execution, and commercial levers of the partnership
• Contributes to and owns segments of Sound's Network Performance operating model — MPR framework, Partner Termination SOPs, governance artifacts, Copilot Studio agent expansion, and cross-pod standardization
• Serves as Sound's senior relationship owner for Too-Big-To-Fail (TBTF) partners within the portfolio

Senior Director, ACO Network Performance

• Oversee the day-to-day operations of the enterprise compliance audit and monitoring program.
• Manage risk-based audit programs focused on coding, billing, documentation integrity, and regulatory compliance.
• Monitor high-risk billing and operational areas.
• Develop audit methodologies, sampling protocols, and documentation standards.
• Identify and assess enterprise compliance risks related to federal and state healthcare regulations.
• Collaborate with Coding Compliance Educators and CDOCs to develop targeted education initiatives.
• Supervise and mentor compliance audit personnel and operational compliance staff as assigned.

Senior Manager, Compliance & Audit

Account Manager

• Identifying and qualifying clinicians to support staffing goals
• Onboarding and obtaining clinician’s availability to support site teams in preparing hospital schedules
• Developing and maintaining strong working relationships while managing temporary labor costs
• Active ownership in communications with temporary clinicians to fill schedule gaps
• Liaising for temp labor orientations and clinical shifts to maintain staffing schedules
• Attending local and regional calls to represent the Staffing Department professionally
• Partnering with recruiters to identify new clinicians and maintaining relationships with active clinicians
• Providing a consultative approach to removing barriers and finding solutions
• Partnering with field operations to manage temporary labor costs
• Forecasting, evaluating, and managing clinician roster and bench
• Auditing staffing success and escalating concerns

Staffing Account Manager

Vice President

• Serve as the primary point of contact for internal leaders and hospital leadership teams regarding RCM performance, payer strategy, collection trends, and operational opportunities.
• Translate complex RCM and payer contracting concepts into actionable insights for executive, clinical, and operational partners.
• Develop strong, trust-based relationships with service line leaders, operators, and external clients to ensure alignment and drive continuous improvement.
• Partner with payer contracting teams to provide insights on payer performance, reimbursement trends, authorization behaviors, denials, and market changes.
• Provide expert input and strategic recommendations on new business opportunities, including proposals, client presentations, service enhancements, and growth initiatives.
• Collaborate on the development and execution of payer market strategies to optimize reimbursement and reduce friction within the revenue cycle.
• Lead strategic initiatives aimed at improving efficiency, financial performance, and client satisfaction.
• Support the organization’s long-term RCM strategy by identifying areas for automation, process improvement, or outsourcing optimization.
• Provide executive level oversight of revenue cycle performance across assigned service lines or client portfolios.
• Monitor key performance indicators (KPIs) such as collections, denials, A/R aging, yield, clean claim rates, and other operational benchmarks, ensuring action plans are created and executed where improvements are needed.
• Ensure timely communication of risks, trends, and opportunities to both internal and external leadership teams.
• Lead and mentor a team of RCM associates and analysts, fostering a culture of accountability, professional development, and service excellence.
• Establish clear goals, performance expectations, and growth pathways for team members.
• Ensure the team delivers consistent, high-quality communication, reporting, and client support.

VP, RCM Client Engagement

• Managing the sales processes and annual performance targets for Sound Physicians in the region, including conducting all Business Development Committee Meetings, Acquisition Meetings, Regional Business Development reviews
• Building strong relationships and communication channels with: 1) potential hospital clients, with particular emphasis on developing positive relationships with hospital senior executives and 2) national and regional healthcare consultants
• Supporting the efforts of the Regional Teams (CMO and RVP) in the development of sales opportunities
• Collaborating on refining Sound Physicians' messaging and delivering a differentiated story to potential clients
• Developing a regional strategy, leading the response to all inquiries, RFPs and bids, and personally managing specific opportunities
• Developing lead generation tactics (e.g., meetings, telemarketing, networking), and assessing all sales practices, and investments in staff and sales activities
• Collaborating with the Business Development team on the appropriate messaging and differentiating Sound Physicians' story