Clinical Support Manager, Advisory Services

Sound Physicians

Clinical Support Manager driving workflows for Sound Advisory Services. Evaluating processes and serving as a point of contact for clients and physician advisors.

Posted 7/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Creating, driving and supporting new workflow and processes – clinical and technological – for clients and Sound physician advisors as part of Sound ASSURE
Continually evaluating processes, tools (Sound Connect, Advisor Connect, and client EMR’s), and workflows to identify opportunities for improvement
Serving as a point of contact for physician advisors and clients
Triaging case review requests to determine which cases need be sent for secondary review by the physician advisors
Independently maintaining EMR Accesses and communicating to appropriate team members for support when issues arise
Preparing PDF extracts of key components of the EMR needed for physician advisor case review
Monitoring and triaging case requests to ensure target case completion deadlines are achieved
Facilitating and completing workflows for all potential opportunities related, but not limited to, observation and short stay patient
Reviewing hospitalist patient lists for observation and short stay cases
Documenting all steps in internal software
Completing additional special projects as assigned

Requirements

What you’ll need

Associates or Bachelor’s Degree in nursing or LPN certification preferred or related field
3+ years of experience in case management in emergency or acute care setting
Strong clinical knowledge and experience in the Acute Care Hospital setting (Critical Care, Emergency Department, and/or Case Management experience is helpful)
Ability to assess patient’s clinical status for admissions, observation or discharge
Proficient with electronic medical record systems

Benefits

Comp & perks

Bonus opportunity outside of base pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Case ManagementPatient AssessmentWorkflow EvaluationPDF ExtractionClinical Documentation

Soft Skills

CommunicationProblem-SolvingCollaboration

Certifications

LPN CertificationAssociates or Bachelor’s Degree in Nursing