Sophos

Operations

• Define and execute the global strategy for Threat Operations, ensuring alignment with Sophos’ broader business objectives, product roadmap, and customer commitments.
• Lead multiregion SOCs and Threat Ops functions with a focus on operational scale, service reliability, innovation, and measurable customer outcomes.
• Own operational OKRs, performance targets, and continuous improvement initiatives across global teams.
• Oversee global MDR operational delivery, including threat detection, response, threat hunting, automation, and analyst workflows.
• Drive transformation programs that enhance efficiency, tooling, quality, and incident handling maturity.
• Partner with Engineering and Product to shape roadmap priorities, requirements, and future service capabilities.
• Own capacity modeling, workforce planning, and longterm staffing strategies for a global 24x7x365 operation.
• Act as a sponsor for strategic customers, ensuring clarity, trust, and superior support during major incidents and escalations.
• Engage with executive leadership (internal and external) to represent Threat Operations, service posture, and strategic initiatives.
• Drive customer retention and service expansion in partnership with Sales and Customer Success.
• Collaborate deeply with Threat Research and Labs to operationalize advanced detection capabilities.
• Influence longterm architecture and design decisions for SOC tools, data pipelines, automation, and telemetry.
• Champion security operations best practices across internal teams and customer-facing functions.
• Build and scale high-performing global teams, including frontline analysts, leads, managers, directors, and senior technical staff.
• Develop leadership bench strength, establish succession plans, and drive a culture of excellence, accountability, and innovation.
• Create and maintain a global operational training strategy, including career development frameworks.
• Drive established policies, procedures, and standards as a means of producing repeatable outcomes as they relate to Managed Detection and Response goals and objectives.
• Perform team member assessment, development, and implementation of continuous improvement practices.

Senior Director, Threat Operations

Analyst

• Monitor, investigate, and respond to alerts generated by the Sophos security stack (including EDR/XDR capabilities).
• Perform end-to-end analysis on suspicious activity to assess scope, impact, and risk.
• Identify and respond to cyber threats across customer environments using approved playbooks and tooling.
• Accurately document findings, investigative steps, and outcomes in the MDR case management platform.
• Conduct threat hunting to identify potential threats throughout the MDR customer base.
• Investigate phishing emails, suspicious binaries, and behavioral anomalies.
• Support detection tuning by identifying recurring false positives and suggesting improvements.
• Stay informed on threat actor behaviors, MITRE ATT&CK techniques, and Sophos threat research updates.
• Proactively research emerging IOCs, active exploits, and vulnerabilities to stay ahead of evolving threats.
• Contribute to internal knowledge bases, documentation, and continuous improvement initiatives.
• Participate in shift rotations and ensure timely, detailed handovers between global teams.
• Provide detection and response support for active security incidents.
• Manage case workflows: create cases, track progress, and follow up with clients until resolution.
• Engage with clients via email, phone, and tickets as part of case handling.
• Assist with developing and refining Security Operations processes, playbooks, and tooling feedback.

Threat Analyst, Level 1

Artificial Intelligence

• Partner with business teams to identify automation opportunities
• Drive automations that shorten order-to-cash cycles
• Measure, report, and communicate impact and ROI
• Test, deploy, and support automations in production
• Lead end-to-end solution design and implementation

AI Citizen Development Lead

Full-stack Engineer

• Write code, primarily in TypeScript, across frontend (e.g., React) and backend services.
• Design and implement APIs to query, aggregate, and serve data reliably at scale.
• Debug production issues and improve system performance, reliability, and code quality.
• Learn the fundamentals of building cloud infrastructure using Infrastructure as Code (e.g., Terraform).
• Participate in research, prototype and evaluate solutions, making thoughtful technical trade-offs.
• Contribute to code reviews and automated testing to enable safe, frequent releases.
• Use the latest AI coding tools to help you learn faster and accelerate delivery, while building the deep engineering foundations to become an expert in your own right.

Software Engineer

Backend Engineer

• Contribute to the design and implementation of new features across the full software stack, leveraging modern design patterns
• Support the team’s high quality standards by ensuring code has appropriate test automation coverage
• Participate in peer code reviews and ensure design and code adhere to Sophos standards
• Participate in security reviews of features to ensure that products comply with Sophos’ security requirements and industry best practice
• Work with UX, PM, QA and other developers in project planning, to achieve high-value and high-quality solutions which meet business needs
• Contribute to daily stand-ups, kick-offs, collaborative estimation and retrospective meetings

Java Software Engineer

• Responsible for collecting outstanding debt for global distributor accounts.
• To ensure outstanding payments are collected in a timely manner.
• Posting incoming payments.
• Cash Forecasting.
• Bank reconciliations.
• Monitoring the Credit Control inbox daily.
• Creating Partner & Distributor accounts in Salesforce and SAP.
• Sending out invoices/credit notes, monthly statements, and final demands for payments.
• Develop key relationships with partners and distributors to ensure timely payment of invoices.
• Set up and initiate meetings with partners and distributors to resolve any issues relating to the maximisation of cash collection.
• Conduct regular credit analysis to assess customers credit worthiness.
• Dealing with partner and distributor queries.
• Liaising with the Sales and Order Processing teams regarding queries, credit accounts, and order disputes.
• Any other duties that are reasonably required from time to time.
• Help the team achieve DSO targets set.
• Chasing outstanding debt via telephone & email.
• Recovery of outstanding debt.
• Overseeing a large volume of debtors globally.
• Support credit control team to help achieve monthly collection & DSO targets.
• Other Ad hoc duties.

Credit Analyst

Marketing

• Build, launch, and optimise automated campaigns across key stages of the customer lifecycle – from onboarding to adoption, retention, and re-engagement.
• Use data and customer segmentation to deliver relevant messages based on lifecycle stages, behaviour, product usage, and business profile.
• Partner with Customer Success and Product teams to align on messaging, timing, and priorities that maximise engagement and value for customers.
• Track campaign performance and KPIs, analyse results, and recommend improvements to drive stronger engagement and business outcomes.
• Maintain campaign calendars, accurate lists, campaign request intake forms, and ensure compliance with global data privacy standards.
• QA and test campaigns to ensure accuracy, personalisation, and proper segmentation.
• Contribute to customer engagement strategies across the Sophos Community and Reddit, helping drive customer engagement and strengthen peer-to-peer interaction.

Marketing Specialist

Director

• Lead the global Quality & Performance organization, which includes Quality Assurance, Training, Documentation, and Process Optimization teams.
• Drive measurable improvements in SOC consistency, efficiency, and operational excellence across all regions.
• Establish, own, and continuously improve the quality framework, ensuring service delivery aligns with internal standards, customer expectations, and organizational commitments.
• Oversee development, distribution, and maintenance of SOC training programs, ensuring analysts worldwide are fully prepared and equipped.
• Ensure SOC documentation is complete, current, consistent, and aligned with defined standards; implement a documentation governance cadence.
• Lead process improvement initiatives focused on efficiency, standardization, and operational maturity across all SOC functions.
• Partner with leaders across Incident Response, Threat Operations, Health & Visibility, and departments outside of security operations to ensure cross-functional adoption of improved processes and training.
• Run performance improvement campaigns, including baselining metrics, identifying gaps, executing experiments, and iterating based on measurable outcomes.
• Build a sustainable program for continuous process updates, experimentation, and innovation to strengthen SOC performance.
• Track, analyze, and report on key quality, training, process, and performance metrics for leadership visibility.
• Proactively identify, assess, and manage operational and procedural risks across SOC processes, ensuring safe, consistent, and resilient execution while maintaining strong governance around automation and AI‑enabled improvements.

Director, Quality and Performance

• Write code, primarily in TypeScript, across the full stack of both frontend (e.g., React) and backend services.
• Design and implement APIs to query, aggregate, and serve data reliably at scale.
• Debug production issues and improve system performance, reliability, and code quality.
• Learn the fundamentals of building cloud infrastructure using Infrastructure as Code (e.g., Terraform).
• Participate in research, prototype and evaluate solutions, making thoughtful technical trade-offs.
• Contribute to code reviews and automated testing to enable safe, frequent releases.
• Use the latest AI coding tools to help you learn faster and accelerate delivery, while building the deep engineering foundations to become an expert in your own right. Collaborate with experienced engineers, Product Managers, UI designers, and Cyber Analysts to solve meaningful security problems.

• Handle escalations from level I Threat Analysts - guide / advise on investigation handling
• On-board and train new Threat Analysts
• Participate in Security Operations process improvement and creation
• Provide detection and response to security events and cyber-threats
• Conduct security log management and monitoring
• Maintain information security metrics
• Provide assistance to core security and threat response teams
• Create MDR service-related reports
• Create cases for clients
• Track and follow up with client through threat neutralization
• Interact with clients via various mediums
• Actively research recent Indicators or Compromise/Attack, exploits and vulnerabilities
• Obtain metrics for reporting on threat trends, intelligence analysis and situational awareness

Threat Analyst 2

Engineer

• Responsible for understanding, reviewing, and interpreting assessment and scanning results, reducing false positive findings and acting as a trusted security advisor to the customer
• Learn and adapt to customer’s culture, security strategies, security goals, security objectives, and security capabilities
• Maintain knowledge of outstanding vulnerability management issues as it pertains to the Customer Vulnerability Management Service and communicate updates as appropriate
• Collaborate with program management and Customer teams to create both tactical and strategic plans (establish and communicate a clear vision and ensure short term issues do not overtake strategic goals)
• Serve as an escalation point for all Customer technical issues requiring support within the Vulnerability Management offering
• Providing Vulnerability Assessment Scanning and guidance, False Positive Validation, Attestation Signing, Compliance Scanning and policy creation using the QualysGuard Policy Compliance Suite and Web Application Scanning using the Qualys WAS Suite

Vulnerability Management Engineer

Strategy

• Build, maintain, and improve ARR analysis models and dashboards to support monthly and quarterly executive reporting with data-backed insights and visualizations
• Create and maintain dashboards to monitor KPIs to support and improve operational performance
• Develop and automate repeatable reporting processes using BI tools
• Ensure consistency of ARR definitions and metrics across systems and reporting
• Partner with Financial Business Systems and Enterprise Applications teams to streamline and validate data sources
• Collaborate with FP&A team to support ARR forecasting and strategic planning process
• Support ad hoc analysis and scenario modeling for strategic decision making

Business Intelligence – Strategy Manager

• Lead the analysis and design of end-to-end SAP FI/CO solutions aligned to business objectives.
• Translate complex finance requirements into high-quality functional specifications.
• Configure and optimise SAP FI (GL, AP, AR, Asset Accounting, Banking, Tax) and CO (Cost Centres, Profit Centres, Internal Orders).
• Ensure strong integration across SAP modules and third-party systems.
• Contribute to project planning, estimation, and successful delivery of SAP initiatives.
• Identify opportunities to enhance finance processes through automation, advanced analytics, and AI-enabled capabilities.
• Leverage Finance innovations to modernise and simplify processes.
• Facilitate design workshops and act as a trusted advisor to Finance stakeholders.
• Collaborate effectively with internal teams and third-party AMS partners.
• Mentor junior team members and contribute to capability development within the SAP team.

Senior SAP FICO Consultant

• Involved in hardware unit forecasting and delivery. Combining inputs from multiple sources, analyzing historical sales, and planned marketing and sales activities to forecast sales demand.
• Plan inventory quantities by region and warehouse to support sales and desired stocking levels.
• Determine optimal freight methods for incoming material based on need and minimizing cost.
• Project inventory based on planned supply and forecast demand.
• Understand and report on issues involving supply (shortages, capacity, etc.) with respect to various supplier partners and their schedules.
• Follow up with Sales, regarding specific opportunities that may exceed existing planned supply.
• Identify excess and obsolete inventory, making recommendations for reserves and disposition.
• Measuring and reporting KPIs, including forecast accuracy and inventory turns.
• Develop and maintain reports in Power BI, Excel, and Salesforce.
• Update purchase price data in SAP and understand its impact on Inventory valuation.
• Documentation of processes, as required.
• On demand analysis, as required and situation dictates.

Planning Analyst

Sales Engineer

• Lead pre-sales activities for cybersecurity solutions and services in CCA region
• Collaborate with CCA partners and resellers to enhance sales efforts with technical expertise
• Serve as product expert for customers with Sophos solutions
• Deliver corporate information focused on security trends and vulnerabilities
• Share strategies to mitigate cybersecurity threats
• Provide technical guidance to partners and resellers for Sophos solutions
• Articulate complex security concepts to C-Level
• Stay updated on cybersecurity developments
• Ensure customers are informed about threats and best practices
• Reports to HQ with permissible telecommuting
• Up to 25% travel to current and prospective customers

Senior Director, Threat Operations

Threat Analyst, Level 1

AI Citizen Development Lead

Software Engineer

Java Software Engineer

Credit Analyst

Marketing Specialist

Director, Quality and Performance

Software Engineer

Threat Analyst 2

Vulnerability Management Engineer

Business Intelligence – Strategy Manager

Senior SAP FICO Consultant

Planning Analyst

Senior Sales Engineer – Central America and Caribbean