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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Partner Relationship Development, with a strong focus on communication and negotiation skills in both German and English. Proficient in utilizing CRM systems like Salesforce and Excel to enhance partner engagement and drive business growth.
Highest-signal resume keywords
Account ManagementCRM ProficiencyStrong Communication SkillsNegotiation SkillsSales Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM SystemExcelSales QuotingPartner EducationMarket Analysis
Soft Skills
Strong Telephone SkillsConflict ResolutionPrioritizationCustomer Service
Tools & Technologies
SalesforceSophos Partner Portal
Industry Keywords
IT IndustrySoftware IndustryPartner ManagementUpsellingCross-Selling
About the role
Key responsibilities & impact- Provide Account Management to Sophos partners via the phone and email, ensuring that they receive an excellent service
- Profile Sophos partners and work with them specifically to grow their business and Sophos mindshare and promote new Sophos products
- Offer knowledgeable advice to a base of Sophos resellers
- Consistently articulate Sophos’ value proposition to Partners to maintain and expand Sophos’ business within Partner base
- Identify and classify local partners within the CRM system to allow targeted marketing communications
- Support channel planning process and forecasting for assigned Partners, in conjunction with Territory Account Managers Mid Market Team
- Provide fast response times to requests and queries
- Quoting of sales related inquiries in urgent matters
- Identify upsell and cross sell opportunities and work with your partners expand their business
- Develop and maintain detailed knowledge of Sophos products, services and also that of Sophos competitors
- Assist with partner education and training appropriate to your partner’s needs
- Enable partners to use Sophos Partner Portal
- Keep in contact with partner through regular calls and emails
- Profile the partner base to identify potential partners for the Regional Partner team
- Drive high renewal rates by ensuring partners focus on their renewals
- Adherence to CRM (Salesforce) ensuring all activity is logged and accurately updated
- Attend partner sites or Sophos organised events and occasionally present the Sophos value proposition live to strategic focus partners
- Substitution of colleagues within the sales team during holidays, illness and transition time
Requirements
What you’ll need- First working experience in a sales or customer service Environment, ideally in IT/ Software Industry
- Strong Telephone Skills
- Previous use of CRM system and Excel
- Strong communication skills – verbal and written in German and English
- Ability to prioritise
- Ability to handle conflicts and escalations
- Strong Negotiation skills
Benefits
Comp & perks- Sophos operates a remote-first working model
- Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
- Employee-led diversity and inclusion networks that build community and provide education and advocacy
- Annual charity and fundraising initiatives and volunteer days for employees to support local communities
- Global employee sustainability initiatives to reduce our environmental footprint
- Global fitness and trivia competitions to keep our bodies and minds sharp
- Global wellbeing days for employees to relax and recharge
- Monthly wellbeing webinars and training to support employee health and wellbeing