Sonova Group

Customer Support

• Serve as the first point of contact for all inbound queries via phone, email and eStore
• Investigating, resolving or escalating all customer complaints in a timely fashion
• Developing a close working relationship with customers
• Working closely with and supporting the regional sales team to deliver exceptional customer experience
• Processing consignment stock if required
• Making outbound calls regarding orders, repairs, new orders and production to clinics and customers

Customer Care Associate

Strategy

• Support the North America Leadership Team in developing and refining regional strategic plans aligned with global priorities
• Conduct market, competitive, and industry analyses to identify growth opportunities, risks, and emerging trends
• Contribute to country and channel strategy development and long-term roadmap planning
• Lead strategic analyses and develop business cases to support investment and prioritization decisions
• Support M&A screening, evaluation, and strategic partnership initiatives
• Facilitate strategic planning cycles and prepare executive-level materials and presentations
• Partner cross-functionally (Sales, Marketing, Finance, Operations, HR) to help drive strategic initiatives and ensure alignment
• Monitor performance against strategic goals and support course correction where needed
• Contribute to transformation and operational excellence initiatives across the region

Strategy Director

ServiceNow

• Configure and develop HRSD workflows, business rules, catalog items, and user interfaces
• Administer and maintain the ServiceNow HRSD platform
• Partner with IT developers to ensure alignment between HRSD and ITSM modules
• Gather requirements from HR stakeholders and design effective solutions
• Troubleshoot and resolve incidents to ensure system stability
• Maintain documentation and provide training to HR users
• Ensure compliance with ServiceNow governance, security, and best practices

Senior ServiceNow HRSD Specialist

Software Engineer

• Develop and test medical device hardware systems including PCB design, sensor specification, and electro-acoustic circuit simulation
• Provide technical project leadership and coordinate team responsibilities
• Define and execute hardware verification plans
• Test and verify hearing instruments including EA, EMC, magnetic, wireless, and audio quality aspects
• Provide feedback to Requirement Engineering on specification testability
• Support the Hardware Architect and Manager with project status reporting

Senior Hardware Integration Developer – Test Lead

Business Development Rep

• Support APAC Leadership Team in strategy development
• Identify and execute regional growth initiatives
• Develop strategies for market expansion and acquisitions
• Manage M&A lifecycle and due diligence processes
• Collaborate with cross-functional teams for growth initiatives

Director, Business Development – M&A

Revenue Operations

• Develop and own a holistic global pricing strategy (promo & non-promo) across key markets, leveraging elasticity insights and category best practices
• Define global promotional guidelines and lead structured price & promo performance tracking with clear P&L impact visibility
• Global list price management, including structure, maintenance, and alignment with commercial strategy
• Lead Gross-to-Net analytics, building robust reporting and control mechanisms to ensure full transparency of discounts, rebates, and promotional investments
• Build global playbooks and frameworks to enable local market adaptation and channel differentiation
• Drive trade investment optimization, including review and harmonization of trade terms and compliance standards
• Conduct market, competitor and demand analysis to identify growth opportunities and mitigate risks
• Develop predictive models and scenario planning tools to support data-driven commercial decisions
• Define KPIs, monitor revenue performance and deliver actionable insights to senior stakeholders

Senior Strategic Revenue Manager

Human Resources

• Provide excellent administrative support throughout the employee lifecycle
• Deliver first-class HR administration services to employees across different departments, levels, and functions
• Handle HR-related administrative queries of employees and line managers
• Connect with HR BP / HR Manager to manage the administrative life-cycle of employees
• Issue and process employment contracts, enrol staff to various insurances, and enter data in HR System
• Responsible for data quality in HR Systems and forwarding payroll relevant data to payroll on time
• Process entries and leavings in the system and collaborate with other departments
• Support in local HR projects and continuous improvement of HR processes and services
• Ensure monthly payroll preparations are ready for payroll

HR Services Specialist, German

Frontend Engineer

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
• Collect patient intake forms and maintain patient files/notes
• Schedule/Confirm patient appointments
• Complete benefit checks and authorization for each patients’ insurance
• Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• General sales knowledge for accessories and any patient support
• Process patient orders, receive all orders and verify pick up, input information into system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• General office duties, including cleaning
• Manage inventory, order/monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least 1 community outreach event per month

Patient Care Coordinator

• Providing exceptional customer service in person, over the phone and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assisting with cleanings and minor in-clinic device repairs

Customer Care Representative

Customer Success Manager

• Define and lead the CRM strategy as a core revenue and patient engagement driver.
• Own outcomes across the patient funnel.
• Design, execute, and continuously optimize CRM programs to improve key metrics.
• Lead vendor management and technology decisions for the CRM platform.
• Build and mature CRM measurement and reporting capabilities.
• Ensure data quality, governance, and effective insights-driven decision-making.
• Build, lead, and develop a high-performing US CRM & Patient Experience organization.
• Act as a senior cross-functional leader, aligning Marketing, Sales, IT, Data, and Operations.

Director, CRM – Patient Experience

Full-stack Engineer

• Lead welding process development, including microscale hermetic welds, feedthrough integration, and cleanroom-compatible processes.
• Develop and implement process characterization strategies using Design of Experiments (DOE) to optimize parameters and reduce variability.
• Apply statistical analysis tools (e.g., Cp/Cpk, yield, reliability metrics) to evaluate process capability and performance.
• Troubleshoot and resolve complex design, process, and materials issues in Class III implantable medical device manufacturing.
• Support process transfer from development to pilot and full-scale production, ensuring validation and scalability.
• Contribute to capital equipment specification and procurement to support manufacturing process needs.

Senior Engineer, Process

Engineer

• Develops and/or coordinates manufacturing processes, small to medium in scope, centrally and supports the relocation of products to other manufacturing sites
• Perform root cause analysis on materials, processes, and products
• Provide DFM feedback to the product design team
• Develop or Sustain documentation in support of Sustaining efforts
• Provides training in new procedures to production staff and supports internal and external manufacturing projects
• Coordinates engineering builds and use of CAD to communicate Design feedback
• Qualifies new components, tools, fixtures, and other process needs for use in existing and developing products

Mechanical Engineer

Procurement

• Own and drive the procurement strategy for the Accessories sub-category (e.g., prefabricated cables, programming accessories, battery chargers and related electronic components)
• Execute strategic sourcing initiatives end-to-end, from supplier selection and onboarding to contract negotiation and performance management
• Deliver measurable value through cost optimization, innovation, risk mitigation, and sustainability initiatives
• Lead supplier negotiations and implement robust, fit-for-purpose contracts aligned with business objectives
• Partner cross-functionally with technical, financial, and operational stakeholders globally to align sourcing plans with demand and strategy
• Actively manage supplier performance, segmentation, and long-term relationship development

Procurement Manager, Accessories

People Operations

• Accompagner l’équipe RH dans la gestion quotidienne et le suivi de l’ensemble des processus RH
• Intervention sur un périmètre varié couvrant l’administration du personnel, les entrées et sorties, la gestion des plannings ainsi que le traitement des notes de frais

Alternant Ressources Humaines

Inside Sales

• Lead, coach, and develop inside sales hunters and virtual representatives
• Drive disciplined prospecting, pipeline creation, and quota attainment
• Conduct territory and pipeline performance reviews
• Align inside and outside sales strategies with Regional Directors
• Analyze pipeline metrics to improve conversion and performance
• Ensure effective CRM utilization and data accuracy
• Foster a high-performance, competitive, and collaborative sales culture