Sonova Group

Director, CRM – Patient Experience

Sonova Group

full-time

Posted on:

Location Type: Hybrid

Location: Aurora • Illinois • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $170,000 - $190,000 per year

Job Level

Lead

About the role

  • Define and lead the CRM strategy as a core revenue and patient engagement driver.
  • Own outcomes across the patient funnel.
  • Design, execute, and continuously optimize CRM programs to improve key metrics.
  • Lead vendor management and technology decisions for the CRM platform.
  • Build and mature CRM measurement and reporting capabilities.
  • Ensure data quality, governance, and effective insights-driven decision-making.
  • Build, lead, and develop a high-performing US CRM & Patient Experience organization.
  • Act as a senior cross-functional leader, aligning Marketing, Sales, IT, Data, and Operations.

Requirements

  • Proven experience leading CRM strategy and execution in a US-based organization
  • Expertise in customer/patient lifecycle management, segmentation, personalization, and journey orchestration
  • Hands-on experience with enterprise CRM platforms (e.g., Salesforce, Microsoft Dynamics, Adobe, or similar)
  • Demonstrated ability to translate patient data into measurable commercial and engagement outcomes
  • Experience leading multi-layered teams and developing leaders
  • Strong partnership skills with senior stakeholders across Marketing, Sales, and Operations
  • Solid understanding of data privacy and consent management requirements in the US.
Benefits
  • Hybrid Schedule with two remote days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM strategycustomer lifecycle managementsegmentationpersonalizationjourney orchestrationdata qualitygovernancemeasurementreportingdata privacy
Soft Skills
leadershipcross-functional collaborationpartnership skillsteam developmentstakeholder management