Sonova Group

Senior ServiceNow HRSD Specialist

Sonova Group

full-time

Posted on:

Location Type: Office

Location: Mexicali • Mexico

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Job Level

Senior

Tech Stack

ITSMServiceNow

About the role

  • Configure and develop HRSD workflows, business rules, catalog items, and user interfaces
  • Administer and maintain the ServiceNow HRSD platform
  • Partner with IT developers to ensure alignment between HRSD and ITSM modules
  • Gather requirements from HR stakeholders and design effective solutions
  • Troubleshoot and resolve incidents to ensure system stability
  • Maintain documentation and provide training to HR users
  • Ensure compliance with ServiceNow governance, security, and best practices

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, Human Resources, or related field
  • Minimum 3 years of ServiceNow experience, ideally HRSD or ITSM
  • ServiceNow Certified System Administrator (CSA) required
  • HRSD Implementation Specialist certification preferred
  • Strong problem-solving skills and ability to work independently
  • Excellent communication skills with both technical and non-technical stakeholders
  • A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Benefits
  • Benefits in accordance with the Federal Labor Law (LFT)
  • Savings fund (Fondo de Ahorro)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HRSD workflowsbusiness rulescatalog itemsuser interfacesServiceNowincident troubleshootingsystem stability
Soft Skills
problem-solvingindependent workcommunication
Certifications
ServiceNow Certified System AdministratorHRSD Implementation Specialist