ServiceNow

• Lead platform modernization initiatives, reduce technical debt, review custom solutions, and define reusable platform capabilities.
• Own the design and migration strategy from Guided Decision Trees (GDT) to ServiceNow Playbooks, providing governance and technical leadership.
• Hands-on technical lead responsible for Playbook and GDT development, implementation guidance, and issue resolution.
• Drive innovation across the ServiceNow platform, identify new opportunities, develop proof-of-concepts, and showcase business value.
• Provide architecture leadership across CMDB and ITOM domains, ensuring solution alignment, governance, and successful delivery.

ServiceNow Consultant

• Assist with the design, prototype, implement, test, and deploy business rules and technical solutions
• Develop custom integration components and integrate legacy systems with platform using mid-server and other relevant technologies
• Document, maintain and update policies, procedures and controls for the platform operation and software development life cycle while promoting agile development.
• Assist ServiceNow System Administrators with incident resolution, as needed
• Designs and develops new ServiceNow applications and services
• Assist ServiceNow Business Analyst in estimating release level of effort

ServiceNow Developer – HRSD

• The selected candidate will join a team designing and implementing enterprise solutions based on ServiceNow for large national and international clients.
• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Senior Full-Stack Software Developer, TechOps – ServiceNow

• Lead a group in Service Now Practice
• Manage large and complex Service Now implementations
• Propose and deliver projects to EY customers
• Build strong internal relationships
• Conduct performance reviews and contribute to feedback

ServiceNow, Senior Manager

• Serve as the primary ServiceNow Platform Architect for a designated process domain (for example: HSRD, Source2Pay, LSD)
• Own the design, delivery, sustainability and operational readiness of scalable, secure solutions on Johnson & Johnson’s enterprise ServiceNow platform
• Own end-to-end platform architecture and configuration decisions to support process domains
• Translate business needs into scalable platform solutions that align with enterprise architectural standards and long‑term platform strategy
• Produce architecture diagrams, design docs, and implementation acceptance criteria; participate in design reviews and sprint ceremonies as required
• Implement disciplined server-side logic using Business Rules and Script Includes with emphasis on reuse, encapsulation and testability
• Author and maintain performant, maintainable code and automated tests where applicable
• Design and maintain ACLs, role/group strategies and least-privilege access models suitable for a global enterprise environment
• Participate in upgrade planning, testing and remediation efforts, identifying risky customizations early and driving mitigation
• Act as the subject matter expert for ServiceNow platform; support backlog refinement, complex incident resolution and architectural guidance to delivery teams
• Collaborate closely with domain leads and cross-functional stakeholders to align domain implementations with enterprise roadmaps, upgrade plans and GenAI initiatives
• Mentor and coach developers and integrators on enterprise best practices and standards

Senior ServiceNow Architect

• Serve as the primary ServiceNow Platform Architect for a designated process domain (for example: HSRD, Source2Pay, LSD).
• Own the design, delivery, sustainability and operational readiness of scalable, secure solutions on Johnson & Johnson’s enterprise ServiceNow platform.
• Own end-to-end platform architecture and configuration decisions to support process domains.
• Translate business needs into scalable platform solutions that align with enterprise architectural standards and long‑term platform strategy.
• Produce architecture diagrams, design docs, and implementation acceptance criteria; participate in design reviews and sprint ceremonies as required.
• Implement disciplined server-side logic using Business Rules and Script Includes with emphasis on reuse, encapsulation and testability.
• Author and maintain performant, maintainable code and automated tests where applicable.
• Design and maintain ACLs, role/group strategies and least-privilege access models suitable for a global enterprise environment.
• Participate in upgrade planning, testing and remediation efforts, identifying risky customizations early and driving mitigation.
• Act as the subject matter expert for ServiceNow platform; support backlog refinement, complex incident resolution and architectural guidance to delivery teams.
• Mentor and coach developers and integrators on enterprise best practices and standards.

• Provide expertise on technical capabilities related to development of ServiceNow with focus on IT Service Management.
• Develop and implement technical solutions and perform integration and functional testing.
• Work with Senior leadership and a team with a variety of subject matter expertise on the criteria and process maps required for EITSM development.
• Collaborate with development team, project managers and Operations teams to implement innovative technical solutions via iterative approach reducing time to delivery
• Create and manage scripts and workflows/flows.
• Address problems of systems integration, compatibility and multiple platforms.
• Perform Architecture design and reviews ensuring initiatives are aligned with future state.
• Consult with project teams and end users to identify application requirements.
• Build dashboards based on application data models and external data sources.
• Participate in development of software documentation and technical reports.
• Participate in Agile ceremonies and backlog refinement.
• Conduct product demonstrations to stakeholders.

ServiceNow Developer

• Design scalable SAM solutions leveraging out-of-the-box ServiceNow capabilities
• Translate business and product requirements into technical designs aligned with platform best practices
• Ensure solutions and application are aligned with Common Service Data Model (CSDM), CMDB architecture, ITAM/SAM data models
• Collaborate with architects to define integration patterns and system architecture
• Configure and develop within ServiceNow SAM, including software models, license entitlements, reconciliation logic
• Implement and optimize advanced SAM Pro capabilities such as Publisher Packs, Reclamation workflows
• Support automation of license reconciliation and compliance tracking
• Build and maintain integrations with Discovery, inventory tools, cloud platforms, and SaaS providers
• Monitor and optimize platform performance related to SAM processes and data volumes
• Participate in code reviews and ensure adherence to development guidelines

ServiceNow Software Asset Management Developer

• Actuar como consultor principal y asesor estratégico en proyectos de implementación ServiceNow
• Liderar workshops client-facing en inglés para nuevas implementaciones, upgrades e integraciones
• Diseñar procesos de negocio y configurar módulos de ServiceNow según las necesidades del cliente
• Trabajar de manera efectiva con equipos técnicos, usuarios finales, stakeholders de negocio y equipos ejecutivos
• Producir documentación técnica y funcional de alta calidad utilizando Microsoft 365 (Word, PowerPoint, Excel, Teams)
• Gestionar la relación con el cliente como interlocutor principal durante el ciclo de vida del proyecto
• Traducir estrategias de negocio complejas en soluciones concretas sobre la plataforma ServiceNow

Senior ServiceNow Business Process Consultant

• Design, develop, configure, and maintain ServiceNow solutions that support enterprise IT service management and platform capabilities.
• Develop and enhance custom applications, workflows, integrations, UI components, business rules, client scripts, and automation within the ServiceNow platform.
• Partner with technical and business stakeholders to gather requirements, translate needs into technical solutions, and deliver scalable platform improvements.
• Support ServiceNow platform administration activities including incident resolution, problem analysis, troubleshooting, and performance optimization.
• Collaborate with cross-functional teams to implement best practices, ensure solution quality, and maintain alignment with team and enterprise standards.
• Participate in code reviews, testing, deployment activities, and ongoing support of ServiceNow releases and enhancements.

See all jobs on JobTailor

ServiceNow Consultant

ServiceNow Developer – HRSD

Senior Full-Stack Software Developer, TechOps – ServiceNow

ServiceNow, Senior Manager

Senior ServiceNow Architect

Senior ServiceNow Architect

ServiceNow Developer

ServiceNow Software Asset Management Developer

Senior ServiceNow Business Process Consultant

Senior ServiceNow Developer