Senior ServiceNow Architect

Johnson & Johnson

Senior ServiceNow Architect at Johnson & Johnson responsible for platform architecture and delivery in a hybrid work environment. Leading design, development, and implementation of scalable ServiceNow solutions with a focus on security and upgradeability.

Posted 6/26/2026full-timeRaritan • New Jersey • 🇺🇸 United StatesSenior💰 $102,000 - $175,950 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Serve as the primary ServiceNow Platform Architect for a designated process domain (for example: HSRD, Source2Pay, LSD)
Own the design, delivery, sustainability and operational readiness of scalable, secure solutions on Johnson & Johnson’s enterprise ServiceNow platform
Own end-to-end platform architecture and configuration decisions to support process domains
Translate business needs into scalable platform solutions that align with enterprise architectural standards and long‑term platform strategy
Produce architecture diagrams, design docs, and implementation acceptance criteria; participate in design reviews and sprint ceremonies as required
Implement disciplined server-side logic using Business Rules and Script Includes with emphasis on reuse, encapsulation and testability
Author and maintain performant, maintainable code and automated tests where applicable
Design and maintain ACLs, role/group strategies and least-privilege access models suitable for a global enterprise environment
Participate in upgrade planning, testing and remediation efforts, identifying risky customizations early and driving mitigation
Act as the subject matter expert for ServiceNow platform; support backlog refinement, complex incident resolution and architectural guidance to delivery teams
Collaborate closely with domain leads and cross-functional stakeholders to align domain implementations with enterprise roadmaps, upgrade plans and GenAI initiatives
Mentor and coach developers and integrators on enterprise best practices and standards

Requirements

What you’ll need

Minimum 7 years hands-on ServiceNow platform architecture design and implementation experience on large-scale, enterprise platforms (not delegated work)
Demonstrable experience designing and implementing Business Rules, Script Includes and ACLs in a governed environment
Strong functional knowledge and practical experience in at least one ServiceNow process area (e.g., HSRD, Source2Pay, LSD)
Strong technical judgment with documented examples of decisions that balanced performance, security, maintainability and upgrade impact
Excellent verbal and written communication; able to explain design tradeoffs clearly to both technical teams and business stakeholders.
Prepared to discuss specific real-world examples of technical decisions and implementations during interviews.
Two or more current ServiceNow certifications such as: Certified Implementation Specialist (CIS) — ITSM, CMDB, ITOM Certified Application Developer (CAD) Certified System Administrator (CSA)
Direct experience planning and executing major ServiceNow upgrades, including remediation of customization-related upgrade issues.

Benefits

Comp & perks

medical
dental
vision
life insurance
short- and long-term disability
business accident insurance
group legal insurance
consolidated retirement plan (pension)
savings plan (401(k))
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours

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Hard Skills & Tools

ServiceNow platform architectureBusiness RulesScript IncludesACLsarchitecture diagramsdesign documentationautomated testsserver-side logicupgrade planningcustomization remediation

Soft Skills

communicationmentoringcollaborationtechnical judgmentproblem-solving

Certifications

Certified Implementation Specialist (CIS)Certified Application Developer (CAD)Certified System Administrator (CSA)