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ServiceNow Consultant
Cypher Consulting Europe S.L.ServiceNow Consultants positions for a European client leading platform modernization initiatives and innovation across ServiceNow capabilities. Roles include architecture leadership and hands-on development.
Tech Stack
Tools & technologiesITSMJavaScriptServiceNow
About the role
Key responsibilities & impact- Lead platform modernization initiatives, reduce technical debt, review custom solutions, and define reusable platform capabilities.
- Own the design and migration strategy from Guided Decision Trees (GDT) to ServiceNow Playbooks, providing governance and technical leadership.
- Hands-on technical lead responsible for Playbook and GDT development, implementation guidance, and issue resolution.
- Drive innovation across the ServiceNow platform, identify new opportunities, develop proof-of-concepts, and showcase business value.
- Provide architecture leadership across CMDB and ITOM domains, ensuring solution alignment, governance, and successful delivery.
Requirements
What you’ll need- Experience in Implementation and Design of ServiceNow, BMC Remedy, HP Service Manager.
- Experience in Design and Implementation of solutions / applications on ServiceNow Platform.
- Hands-on experience in documenting solution approaches and solution diagrams using other tool such as MS-Visio.
- Hands-on experience with Glide Script, JavaScript, XML, JSON and Web Service APIs.
- Able to understand & parse XML, JSON and other data formats.
- Hands-on Experience & understanding of Service catalog and service portal.
- Exposure to provide L4 support for production issues.
- Should have understanding of ServiceNow architecture and access control mechanism.
- Understanding of Software as a Service / Platform as a Service.
- Should have prior experience in integrating tools in ServiceNow or other similar tools using MidServer, web services, Integration Hub, email etc…
- Subject matter expertise for ServiceNow platform capabilities and applications such as ITSM, ITOM (CMDB, Discovery, Service Mapping & Event Management), ITAM, ITBM, CSM, GRC
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowBMC RemedyHP Service ManagerGlide ScriptJavaScriptXMLJSONWeb Service APIsService catalogService portal
Soft Skills
technical leadershipgovernanceinnovationissue resolution