Cypher Consulting Europe S.L.

Data Engineer

• Work cross-functionally to intake, process, transform, and store large amounts of data from various sources
• Build and maintain the core data infrastructure that powers the organisation's advanced analytics, machine learning applications, and data-driven decision-making
• Strong technical skills, problem-solving abilities, and excellent communication with stakeholders at all levels

Principal Data Engineer

Financial Planning and Analysis

• Successfully implement Dynamics 365 F&O (AX) financial or SCM modules for international client projects
• Provide high-quality business and software application services
• Develop sustainable and effective client solutions
• Follow structured project methodologies to ensure successful delivery according to plan
• Maintain strong business knowledge, professional skills, and client-focused behavior
• Share regular progress updates with stakeholders through formal and informal channels

Dynamics 365 Consultant, Finance and SCM

• Successfully implement Dynamics 365 F&O (AX) financial modules for international client projects
• Provide high-quality business and software application services
• Develop sustainable and effective client solutions
• Follow structured project methodologies to ensure successful delivery according to plan
• Maintain strong business knowledge, professional skills, and client-focused behavior
• Proactively identify project risks and manage or escalate them appropriately
• Share regular progress updates with stakeholders through formal and informal channels
• Contribute to pre-sales efforts when needed
• Represent the organization with professionalism and a positive attitude
• Offer proactive advice based on industry best practices

Senior Consultant, Dynamics 365 F&O (AX) Finance

ServiceNow

• Design, develop, and implement ServiceNow solutions within a defined timeframe.
• Collaborate with cross-functional teams to gather and understand requirements.
• Customize and configure ServiceNow modules, workflows, forms, and scripts.
• Develop and implement integrations between ServiceNow and other enterprise systems.
• Create comprehensive technical documentation for developed solutions.
• Investigate and resolve complex issues related to ServiceNow configurations, integrations, and performance.
• Stay informed about the latest ServiceNow features and enhancements.

ServiceNow Developer

Product Manager

• Act as internal subject matter expert in deployment project.
• Configure, manage, and optimize Zendesk settings and integrations to align with company objectives and workflows.
• Develop and maintain custom views, triggers, automations, macros, and other Zendesk functionalities.
• Oversee Zendesk upgrades, testing, and rollout of new features with minimal disruptions.
• Train new agents and continuously educate existing team members on Zendesk functionalities and best practices.
• Create technical documentation, user manuals, and training materials for agents and other staff members.
• Integrate Zendesk Talk or other telephony systems and Zendesk Chat or messaging tools.
• Design and generate reports and dashboards to monitor customer support metrics and KPIs.
• Work closely with Customer Support and Service leadership to design and implement SLAs, ticket workflows, and escalation procedures.
• Collaborate with IT and other departments to integrate Zendesk with other tools and platforms.
• Ensure compliance with data privacy regulations and security best practices within Zendesk.
• Troubleshoot and resolve any Zendesk-related issues or disruptions.
• Stay up to date with the latest Zendesk features, best practices, and industry trends.

Product Owner, Zendesk

• Work cross-functionally to intake, process, transform, and store large amounts of data from various sources
• Build and maintain the core data infrastructure that powers the organisation's advanced analytics, machine learning applications, and data-driven decision-making
• Architect robust and scalable data pipelines on cloud platforms
• Build and maintain data warehouses, data lakes, and other large-scale data storage systems
• Design and implement ETL processes and data transformation techniques
• Communicate and collaborate with stakeholders at all levels
• Support machine learning pipelines and model deployment where required

• Successfully implement Dynamics 365 F&O (AX) financial modules for international client projects Provide high-quality business and software application services Develop sustainable and effective client solutions Follow structured project methodologies to ensure successful delivery according to plan Maintain strong business knowledge, professional skills, and client-focused behavior Proactively identify project risks and manage or escalate them appropriately Share regular progress updates with stakeholders through formal and informal channels Contribute to pre-sales efforts when needed Represent the organization with professionalism and a positive attitude Offer proactive advice based on industry best practices

Senior Finance Consultant, Dynamics 365 F&O, AX

Security Engineer

• Report directly to product cybersecurity director and act as technical and administrative interface between Cybersecurity department (PCSMS) and R&D teams
• Facilitate and coordinate cybersecurity management system (CSMS) implementation at product stream level
• Perform TARA, cybersecurity case reviews, and cybersecurity incident review
• Conduct attack vector analysis, vulnerability analysis, and support incident response processes
• Drive technical investigations and system design reviews to identify root causes of vulnerabilities
• Work in a cross-functional layout, cooperating with and determining key responsible persons to execute daily tasks
• Onsite presence in Gothenburg required for the duration of this 6-month contract (possible extension)

Cybersecurity Engineer

• Key contributor to the design, development, and implementation of ServiceNow solutions within defined timeframes
• Lead the design and development of ServiceNow applications and modules ensuring performance, security, and scalability
• Work closely with business analysts, project managers, and stakeholders to gather and translate requirements into technical solutions
• Customize and configure ServiceNow modules, workflows, forms, and scripts to enhance system functionality and user experience
• Develop and implement integrations between ServiceNow and other enterprise systems to enable seamless data flow and automation
• Create comprehensive technical documentation, including design specifications, deployment guides, and user manuals
• Investigate and resolve complex issues related to ServiceNow configurations, integrations, and performance
• Stay informed about latest ServiceNow features, enhancements, and industry best practices and incorporate them into development

Principal Data Engineer

Dynamics 365 Consultant, Finance and SCM

Senior Consultant, Dynamics 365 F&O (AX) Finance

ServiceNow Developer

Product Owner, Zendesk

Principal Data Engineer

Senior Finance Consultant, Dynamics 365 F&O, AX

Cybersecurity Engineer

Senior ServiceNow Developer