Customer Care Associate
Sonova Group
full-time
Posted on:
Location Type: Hybrid
Location: Baulkham Hills • Australia
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About the role
- Serve as the first point of contact for all inbound queries via phone, email and eStore
- Investigating, resolving or escalating all customer complaints in a timely fashion
- Developing a close working relationship with customers
- Working closely with and supporting the regional sales team to deliver exceptional customer experience
- Processing consignment stock if required
- Making outbound calls regarding orders, repairs, new orders and production to clinics and customers
Requirements
- Experience working in a customer service/call centre role
- Experience working in a fast pace and dynamic environment
- Exceptional customer service skills with an outstanding customer-centric approach
- Empathetic, dynamic and outgoing with excellent communication skills and the ability to build relationships
- A mindset which is supportive and allows you to ‘walk in our customer’s shoes'
- Analytical and problem solving skills whilst working under pressure
- The ability and willingness to take initiative
- A reliable, punctual, loyal and willingness to be part of a team attitude
- Experience in the medical industry, with Salesforce and SAP would be an advantage
Benefits
- Flexible hybrid working model
- Wide range of training opportunities
- Exceptional growth opportunities with individual development plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer service skillscommunication skillsrelationship buildinganalytical skillsproblem solving skillsinitiativeteam attitudeempatheticdynamicoutgoing