Customer Care Representative
Sonova Group
contract
Posted on:
Location Type: Office
Location: London • Canada
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Salary
💰 CA$20 - CA$23 per hour
About the role
- Providing exceptional customer service in person, over the phone and by email
- Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
- Managing and maintaining client accounts while building relationships
- Working with insurance companies to ensure successful third-party billing operations
- Assisting with cleanings and minor in-clinic device repairs
Requirements
- Strong communication and customer service skills
- Experience or willingness to work on and reconcile accounts receivable
- Alignment with the value of helping others
- 'Can-Do' attitude, love to learn, and passion for growing knowledge
Benefits
- Extended Health Benefits Package from day one
- 3 weeks vacations to start, increasing with tenure
- 6 days of personal time in your first year
- Additional days off, including your Birthday!
- Eligible for Monthly Bonus
- Growth and development opportunities including education sponsorship
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
accounts receivablethird-party billingin-clinic device repairs
Soft Skills
communication skillscustomer service skillsrelationship buildingcan-do attitudewillingness to learnpassion for helping others