Sonova Group

Patient Care Coordinator

Sonova Group

full-time

Posted on:

Location Type: Office

Location: Bellevue • Washington • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $23 - $24 per hour

About the role

  • Greet patients with a positive and professional attitude
  • Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
  • Collect patient intake forms and maintain patient files/notes
  • Schedule/Confirm patient appointments
  • Complete benefit checks and authorization for each patients’ insurance
  • Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
  • Process repairs under the direct supervision of a licensed Hearing Care Professional
  • Prepare bank deposits and submit daily reports to finance
  • General sales knowledge for accessories and any patient support
  • Process patient orders, receive all orders and verify pick up, input information into system
  • Clean and maintain equipment and instruments
  • Submit equipment and facility requests
  • General office duties, including cleaning
  • Manage inventory, order/monitor stock, and submit supply orders as needed
  • Assist with event planning and logistics for at least 1 community outreach event per month

Requirements

  • High School Diploma or equivalent
  • Associates degree, preferred
  • Prior experience/knowledge with hearing aids is a plus
  • Professional verbal and written communication
  • Strong relationship building skills with patients, physicians, clinical staff
  • Experience with Microsoft Office and Outlook
  • Knowledge of HIPAA regulations
  • EMR/EHR experience a plus
  • 2+ years in a health care environment is preferred
  • Previous customer service experience is required
Benefits
  • 401K with a Company Match
  • Medical, Dental, Vision Coverage
  • FREE hearing aids to all employees and discounts for qualified family members
  • PTO and Holiday Time
  • No Nights or Weekends!
  • Legal Shield and Identity Theft Protection
  • 1 Floating Holiday per year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
patient intakebenefit checksinsurance authorizationpayment processinginventory managementevent planningEMREHRsales knowledgeequipment maintenance
Soft Skills
professional communicationrelationship buildingcustomer serviceteam collaborationorganizational skillspositive attitudeproblem-solvingattention to detailtime managementadaptability
Certifications
High School DiplomaAssociate's DegreeHIPAA training