Sonova Group

Administration

• Welcoming our clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for our clients
• Providing administrative support to our Clinicians (Audiologists/Audiometrists)
• Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
• Managing the clinic phone line and shared email inbox
• Billing our clients correctly and taking a range of payments
• Learning and competently using a range of software and applications

Client Care Representative – Clinical Administration

Program Manager

• Manage end to end survey operations across multiple markets (APAC / China focus): NPS, CSAT, CES, relational & transactional survey programs
• Set up, optimize, and quality assure surveys (sampling, targeting, translations, logic, representativeness, response rates)
• Maintain and evolve dashboards and reporting structures, ensuring role based visibility for markets and leaders
• Support the Senior Program Manager in managing our Qualtrics ecosystem: backlog, enhancements, testing, governance, vendor collaboration
• Own day to day service management for survey and feedback operations (including service desks and ticket workflows)
• Ensure high quality standards, disciplined processes, and consistent governance across countries
• Work with external vendors and internal data teams to ensure smooth delivery and reliable system performance

Customer Experience Program Manager, Surveys & Operations

Security Engineer

• Manage and monitor vulnerability scanning activities (scan, analyze, disposition) across global environments
• Coordinate remediation efforts with application and technology owners, ensuring prioritized backlog reduction
• Provide compliance scanning and process support in line with defined guidelines
• Deliver training and guidance on vulnerability management best practices to relevant stakeholders
• Support critical vulnerability resolution phases to ensure effective and timely remediation
• Enhance and continuously improve vulnerability management processes, tooling, and reporting
• Compile regular vulnerability status reports and escalate critical risks to senior management

IT Security Specialist, Vulnerability Management Operations

Customer Support

• Gestione delle chiamate in entrata e in uscita, compresa attività di presa appuntamenti e gestione dell’agenda
• Presentare l’azienda e le proposte commerciali e i servizi in modo chiaro ed efficace
• Rispondere alle domande delle persone contattate con precisione, secondo le linee guida aziendali
• Formula una proposta commerciale personalizzata, sulla base delle linee guida fornite da Audionova nel rispetto dei bisogni rilevati

Customer Service Specialist

• Provide advanced intraoperative and perioperative support during complex, first‑time, or escalated cochlear implant surgeries requiring elevated clinical expertise.
• Serve as a surgical technology consultant, supporting surgeons during live cases, cadaver labs, symposia, and individualized training sessions.
• Deliver remote on‑call OR support, providing real‑time troubleshooting and clinical guidance to surgical teams.
• Lead and support national and regional surgical education, including hands‑on workshops, demonstrations, and peer‑to‑peer programs.
• Train and mentor field staff and new Surgical Specialists on surgical techniques, product handling, and troubleshooting.
• Maintain expert‑level knowledge of AB product technology, anatomy, surgical techniques, and competitive landscape to inform strategy and elevate clinical excellence.
• Support operational and clinical improvement efforts through advanced troubleshooting, anatomical understanding, and best‑practice surgical guidance.

Senior Surgical Support Specialist

Payroll

• Recording and controlling variable payroll data in SAP
• Interface with social insurance authorities, withholding tax authorities and other agencies
• Recording daily allowance payments
• Transmission of withholding tax via the ELM interface
• Support with year-end activities
• Advising employees, managers and HR colleagues on payroll matters; handling employee inquiries via AskHR
• Participation in HR projects and process optimizations

Payroll Specialist

Growth Marketing

• Support the setup, management, and optimization of digital marketing campaigns across platforms such as Meta, Google, Taboola, and Outbrain
• Assist in monitoring campaign performance, identifying trends, and implementing optimization ideas
• Contribute to testing initiatives, including ad creatives, messaging, and landing page improvements
• Help prepare performance reports, dashboards, and insights for internal stakeholders
• Collaborate with design, content, product, and technical teams to support successful campaign execution
• Stay curious and proactive in learning new digital marketing tools, trends, and best practices
• Exchange knowledge with colleagues across teams and markets and actively contribute ideas for improvement

Junior Growth Marketing Manager

Customer Success Manager

• Make high-volume outbound calls to engage existing and prospective clients
• Convert leads into appointments by applying persuasive communication and benefit-based selling techniques
• Promote our services and product range with confidence and empathy
• Accurately manage client information using our patient management system (PMS)
• Consistently meet and exceed daily, weekly, and monthly KPIs
• Build instant rapport and deliver a positive, memorable client experience

Customer Engagement Consultant – CEC Team

• Develop and maintain relationships: Build and strengthen relationships with new and low share-of-wallet customers within the assigned territory.
• Growth opportunity identification: Analyze customer and territory data to identify drivers of low engagement such as captive relationships, pricing concerns, or limited product knowledge.
• New opportunity hunting: Identify, prioritize, and pursue new business opportunities through outbound prospecting, referrals, online research, and B2B leads.
• Revenue growth strategy: Develop and execute tailored strategies to increase product adoption, share of wallet, and incremental revenue.
• Customer education: Educate hearing care professionals on Phonak’s product portfolio, solutions, and overall value proposition.
• Objection handling: Address customer objections related to pricing, product knowledge, and competitive positioning to drive conversion.
• Customer communication: Manage ongoing customer interactions including follow-ups, virtual appointments, and proactive outreach.
• New account onboarding: Onboard new accounts to ensure a seamless transition and strong early-stage partnership.
• Early account development: Support new accounts during initial stages by providing training, education, and structured guidance to drive early adoption.
• Customer continuity: Maintain customer satisfaction and service levels during territory transitions or role coverage periods.
• Cross-functional collaboration: Partner with Account Managers, Regional Directors, Inside Sales Managers, Marketing, Trainers, and internal teams to support pricing strategies, conversions, and retention planning.

Account Growth Specialist

Director

• Deliver competitive compensation and benefits to employees across the EMEALA region
• Oversee all aspects of compensation and benefits management
• Drive strategic initiatives that align with business objectives
• Collaborate with Global Mobility for international assignments
• Ensure compliance with local and EU regulations regarding compensation practices
• Lead the design and evaluation of health, welfare, retirement, and wellness programs
• Monitor benefits performance and cost trends
• Manage key projects and drive improvements in compensation and benefits offerings

Director Total Reward, EMEALA

Accountant

• Prepare and deliver accurate monthly management accounts with supporting working papers
• Take ownership of key month-end processes and ensure deadlines are met
• Support year-end activities, statutory audit requirements, and external reporting
• Assist with annual budgeting and monthly forecasting processes
• Maintain strong balance sheet control through reconciliation and reporting
• Identify opportunities to streamline, automate, and improve finance processes
• Develop and enhance financial reporting using tools such as Power Query, Power Pivot and Power BI
• Create clear, visually engaging dashboards and reports that support business decision making
• Standardise templates and improve data flows across the Finance function
• Build strong relationships across departments and provide constructive financial insight
• Contribute to wider finance transformation initiatives as we continue to modernise systems and reporting capabilities

Management Accountant

Account Executive

• Develop and execute a sales plan to grow Phonak and Unitron products across your territory
• Build lasting relationships with new and existing customers, providing product training and education
• Achieve sales targets and expand distribution points, ensuring company records and CRM systems are up to date
• Attend trade shows, industry exhibitions, and internal sales meetings as required
• Monitor competitor activity and market trends to inform business strategy
• Offer technical support and exceptional customer service, including out-of-hours support when needed

Regional Sales Representative

Inside Sales

• Build strong relationships with customers via phone, email, and virtual platforms, understanding their needs and recommending tailored solutions
• Proactively generate and develop new business opportunities through market research, outreach, and campaign follow-up
• Support the full sales cycle including quotations, order processing, delivery coordination, and issue resolution
• Develop and maintain in-depth knowledge of our hearing solutions, accessories, and business support tools
• Maintain accurate CRM records, track pipeline performance, and use data insights to drive continuous improvement

Senior Inside Sales Professional

• Lead the delivery of a transformation programme consisting of multiple interdependent projects
• Establish and maintain programme governance and reporting structures
• Translate strategic objectives into clear programme and project plans
• Manage cross-project dependencies, risks, and delivery timelines
• Provide clear, executive-ready reporting on programme performance
• Work closely with project leads to remove blockers and maintain delivery momentum
• Ensure initiatives remain aligned to the overall programme benefits and business case
• Support collaboration across teams and functions to ensure successful delivery

Programme Manager

• Lead the design, implementation, and ongoing governance of the executive compensation framework
• Oversee management of external advisors to ensure competitive and strategy-aligned pay
• Develop and approve performance metrics, targets, vesting conditions, and payout rules that reflect risk considerations and shareholder expectations
• Manage the remuneration disclosure process and regulatory reporting for the Swiss listing
• Ensure accuracy, timeliness, and compliance with applicable rules
• Collaborate effectively with stakeholders to translate strategy into effective pay programs
• Ensure data integrity, privacy, governance controls, and risk management across all compensation processes
• Monitor governance and disclosure changes and advise on required policy and process updates
• Manage relationships with remuneration consultants and internal stakeholders; prepare Board-ready materials for presentation to the Nomination and Compensation Committee