Sonova Group

Account Growth Specialist

Sonova Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 - $73,000 per year

About the role

  • Develop and maintain relationships: Build and strengthen relationships with new and low share-of-wallet customers within the assigned territory.
  • Growth opportunity identification: Analyze customer and territory data to identify drivers of low engagement such as captive relationships, pricing concerns, or limited product knowledge.
  • New opportunity hunting: Identify, prioritize, and pursue new business opportunities through outbound prospecting, referrals, online research, and B2B leads.
  • Revenue growth strategy: Develop and execute tailored strategies to increase product adoption, share of wallet, and incremental revenue.
  • Customer education: Educate hearing care professionals on Phonak’s product portfolio, solutions, and overall value proposition.
  • Objection handling: Address customer objections related to pricing, product knowledge, and competitive positioning to drive conversion.
  • Customer communication: Manage ongoing customer interactions including follow-ups, virtual appointments, and proactive outreach.
  • New account onboarding: Onboard new accounts to ensure a seamless transition and strong early-stage partnership.
  • Early account development: Support new accounts during initial stages by providing training, education, and structured guidance to drive early adoption.
  • Customer continuity: Maintain customer satisfaction and service levels during territory transitions or role coverage periods.
  • Cross-functional collaboration: Partner with Account Managers, Regional Directors, Inside Sales Managers, Marketing, Trainers, and internal teams to support pricing strategies, conversions, and retention planning.

Requirements

  • Bachelor’s Degree or equivalent experience.
  • Minimum of 3+ years in Inside and/or Outside Sales, or Medical Device sales, preferably in the Hearing Healthcare industry.
  • Strong analytical, problem-solving, and data interpretation skills.
  • Excellent written and interpersonal communication skills.
  • Must be good at building and maintaining relationships
  • Strong time management, organizational, and prioritization skills, with the ability and commitment to follow up
  • Self-starter with curiosity and accountability to drive measurable results.
  • A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Benefits
  • Medical, dental and vision coverage*
  • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
  • TeleHealth options
  • 401k plan with company match*
  • Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
  • Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
  • Accident/Hospital Indemnity coverage
  • Legal/ID Theft Assistance
  • PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
  • Paid parental bonding leave
  • Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
  • Robust Internal Career Growth opportunities
  • Tuition reimbursement
  • Hearing aid discount for employees and family
  • Internal social recognition platform
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscustomer engagementrevenue growth strategyobjection handlingcustomer onboardingaccount developmentproduct educationsales strategyB2B prospectingterritory management
Soft Skills
relationship buildinganalytical skillsproblem-solvingcommunication skillstime managementorganizational skillsprioritizationself-startercuriosityaccountability