Customer Engagement Consultant – CEC Team
Sonova Group
full-time
Posted on:
Location Type: Hybrid
Location: North Sydney • Australia
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About the role
- Make high-volume outbound calls to engage existing and prospective clients
- Convert leads into appointments by applying persuasive communication and benefit-based selling techniques
- Promote our services and product range with confidence and empathy
- Accurately manage client information using our patient management system (PMS)
- Consistently meet and exceed daily, weekly, and monthly KPIs
- Build instant rapport and deliver a positive, memorable client experience
Requirements
- Contact centre, sales or telemarketing experience (inbound and outbound)
- A sales mindset with a genuine desire to help people
- A clear, confident and persuasive phone manner
- Proven success achieving and exceeding KPIs
- Strong listening skills and the ability to build rapport quickly
- Experience using CRM systems and Microsoft Office tools
- Resilience, energy, and self-motivation
- Creativity and takes accountability
Benefits
- Competitive base salary + performance bonuses
- Flexible work hours (9am–5pm or 10am–6pm)
- Hybrid working options for better work–life balance
- Paid Parental Leave & Birthday Leave
- Discounts at 500+ retailers through our Employee Enrichment Hub
- Generous employee discounts on products for you and your family
- Access to LinkedIn Learning, Wellbeing Centre & EAP
- Real opportunities to grow your career with a global industry leader
- A values-driven, inclusive culture and a supportive team that celebrates wins together
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
salestelemarketingKPI achievementpersuasive communicationbenefit-based sellingclient management
Soft Skills
listening skillsrapport buildingresilienceself-motivationcreativityaccountabilityconfidenceempathy