[solidcore]

Financial Planning and Analysis

• Analyze financial performance and key business drivers to provide insights to leadership and the board of directors
• Assist in the preparation of monthly, quarterly, and annual financial presentations for senior management and the Board
• Partner closely with various departments to understand financial impacts and ensure alignment with corporate goals
• Perform detailed variance analysis of actuals vs. budget/forecast
• Develop KPI dashboards to track business performance against targets
• Create and maintain studio-level P&L analysis
• Support strategic decision-making by providing data-driven analysis; prepare ad hoc financial analysis and reports as needed

FP&A Analyst

• Own and maintain the company's corporate financial model, ensuring it accurately reflects business performance and supports forecasting, scenario analysis, and strategic planning
• Manage debt covenant calculations and cash flow forecasting, including monitoring compliance and proactively flagging changing trends
• Field questions from investors and support investor relations, including preparation of externally facing financial analyses and presentations
• Play a critical role in creating monthly and quarterly board materials, translating financial results into clear, executive-ready narratives
• Review and summarize monthly financial performance across the business, identifying key trends, variances, and opportunities
• Develop and improve tools to support the annual budgeting process
• Coordinate due diligence processes across all departments
• Perform ad hoc strategic and financial analysis to support leadership decision-making
• Partner cross-functionally with accounting, operations, and studio teams to ensure financial models and analyses reflect ground-level business dynamics

Corporate Finance Manager

Recruitment

• Coordinate and schedule interviews between candidates, hiring managers, and interview panel members
• Maintain accurate candidate records and update applicant tracking system (ATS) with current information
• Assist with job posting creation and distribution across multiple job boards and social media platforms
• Prepare and send offer letters, employment agreements, and pre-employment documentation
• Track recruitment metrics and assist with reporting on hiring progress and pipeline status
• Coordinate background checks
• Maintain compliance with Equal Employment Opportunity guidelines and documentation requirements

Talent Acquisition Coordinator

Art Director

• Lead design execution from brief through final delivery across all formats and channels: including social, email, digital ads, print and in-studio signage, website, activation materials, and presentation decks
• Own and evolve the [solidcore] visual identity, serving as the internal authority on brand standards, creative guidelines, and design systems following the "Stronger for it" brand platform launch
• Execute design work, maintaining brand consistency and quality across all materials
• In partnership with the Coordinator, drive and execute the creative vision for campaigns, programs and key brand moments
• Develop and maintain a scalable design process and system that enables speed and brand consistency across all channels and teams
• In partnership with the Director, support the creative content strategy and roadmap across the [solidcore] brand ecosystem: ensuring design and visual assets fuel a cohesive, omnichannel client experience across paid, owned and earned channels
• Support in development of integrated content matrices in partnership with the Director and channel leads, identifying all content creation needs and translating brand strategy into clear design direction
• Act as a thought leader within the Content team, sharing learnings and optimizations and conducting competitive landscape research to identify emerging content formats, consumer behaviors, and visual trends, communicating findings
• Establish and socialize best practices for creative content production, including briefing standards, approval workflows, and output requirements by channel
• Audit creative output against content objectives and channel performance; iterate and optimize the production process accordingly
• Build and manage briefing, intake, and project management systems that create clarity and prioritization across the team and organization
• Lead the management of creative requests from across the business - tracking, prioritizing, setting deadlines, and communicating proactively with cross-functional partners
• Serve as the embedded design partner for cross-functional teams
• In partnership with Brand Marketing, lead creative reviews with senior stakeholders, presenting work confidently and incorporating feedback constructively
• Directly manage and mentor the Coordinator, Creative & Design - providing creative direction, ongoing feedback, and a growth structure built to scale as creative needs expand
• In partnership with the Director, proactively identify and explore new technology solutions, including AI tools, to accelerate design and creative output and keep the team at the leading edge
• Champion a culture of craft, speed, and continuous improvement within the creative function

Creative & Design Manager

• Own the full recruitment lifecycle for Corporate/HQ roles (Finance, Accounting, HR, IT, Marketing, Analytics, Operations, Strategy, Real Estate, Legal, and more).
• Collaborate with hiring managers to scope role requirements, align on interview structure, and create compelling job briefs.
• Develop sourcing strategies that attract top-level corporate talent, including active, passive, and diverse pipelines.
• Serve as a trusted partner to senior leaders by providing talent insights, labor market trends, and recommendations that inform hiring decisions.
• Facilitate weekly pipeline updates, proactively addressing risks, bottlenecks, and timeline delays.
• Coach hiring managers on best practices for interviewing, evaluation, and equitable decision-making.
• Provide a high-touch, white-glove experience to every candidate, ensuring timely communication, clarity of process, and a strong representation of the [solidcore] brand.
• Own interview scheduling for multi-step interview processes, panel interviews, and cross-functional loops.
• Maintain impeccable documentation and data integrity in ATS (Lever/Workday), ensuring clean reporting and compliance.
• Create targeted sourcing campaigns across LinkedIn, Indeed, niche boards, talent communities, and professional networks.
• Leverage boolean search, outbound outreach, referral programs, and brand storytelling to build high-quality talent pipelines.
• Track and report on key recruiting metrics (TTF, TTH, funnel conversion rates, candidate experience, source effectiveness).
• Partner with the TA team to continuously refine workflows, templates, interview scorecards, and process documentation.
• Collaborate with the People Team to support onboarding coordination for new hires.
• Champion employer branding by sharing market insights, creating content recommendations, and identifying opportunities to amplify [solidcore] in the talent marketplace.

Corporate Recruiter

Designer

• Support in producing high-quality design assets across all formats: including social, email, digital ads, print in-studio signage, activation materials, and presentation decks
• Execute design work under the creative direction of the Manager and Director of Content, maintaining brand consistency and quality across all materials
• Manage a high volume of design requests from cross-functional teams with accuracy and speed, following established intake and briefing processes
• Support production of short-form video and animated content for social and media under the Manager's direction
• Support the building and planning of [solidcore]’s creative content matrices– supporting the Manager and Director of Content in briefing, execution and delivering on time across all channels
• Assist in receiving briefs for all creative/content needs and requests, gathering the necessary information from cross-functional partners before routing work into production
• Package and prepare final assets for channel distribution, ensuring correct sizing, naming conventions, and format requirements are met for each platform
• Contribute to building and improving content production processes as the team and creative output scales
• Own the trafficking of all creative requests - receiving briefs, routing to the correct workstream/execution, tracking through production and delivery
• Maintain and organize the design asset library: file naming conventions, version control, folder structure, and archiving of completed projects
• Build, update, and organize the Canva/Photoshop template library for use by field teams and non-designers across the studio network
• Track asset delivery across all active campaigns - flagging delays, missing handoffs, or bottlenecks proactively to the Manager
• Serve as the go-to point of contact for cross-functional teams on asset status, delivery timelines, and file access
• Uphold [solidcore] brand guidelines rigorously - applying the visual identity system with precision across typography, color, layout, and imagery
• Flag inconsistencies or brand questions to the Manager before publishing or delivering final assets
• Contribute to the maintenance and organization of shared design files and systems

Creative & Design Coordinator

Product Designer

• Lead UX/UI design for [solidcore]’s mobile app, website, and client-facing digital experiences.
• Design beautiful, intuitive, mobile-first experiences that improve client satisfaction, retention, conversion, utilization, and engagement.
• Translate complex membership, booking, scheduling, payment, and personalization rules into simple, clear client experiences.
• Build user flows, wireframes, high-fidelity designs, prototypes, and interaction models for new and existing product features.
• Use client feedback, behavioral data, research, and business goals to inform design decisions.
• Identify and solve design debt across the app and broader digital ecosystem.
• Establish and evolve [solidcore]’s digital product design system across mobile and web.
• Create reusable components, UI patterns, and design standards that improve quality, consistency, accessibility, and development speed.
• Partner with Engineering to ensure designs are implementation-ready and easy to translate into production.
• Explore modern design-to-code workflows, AI-enabled design tools, and front-end collaboration practices that help accelerate delivery.
• Maintain a high standard for visual design, interaction quality, accessibility, and usability.
• Own high-fidelity prototypes for major product concepts, app improvements, and new digital experiences.
• Bring a strong product and design point of view to help shape what [solidcore] should build next.
• Create concepts that connect the studio experience to clients’ lives outside the studio, including habit-building, progress, personalization, motivation, and community-oriented experiences.
• Help the organization visualize future-state product opportunities before they are fully built.
• Balance ambitious product vision with practical execution and delivery constraints.
• Partner closely with Product and Engineering from discovery through implementation.
• Collaborate with Marketing, Lifecycle, CX, Operations, and Studio teams to ensure digital experiences support business and client needs.
• Clearly communicate design rationale, tradeoffs, and recommendations to technical and non-technical stakeholders.
• Participate in product planning, prioritization, and testing discussions.
• Help raise the overall product design standard across the organization.

Senior Product Designer

People Operations

• Support a seamless onboarding and offboarding experience for HQ (corporate) and Field employees, including background checks, I-9 compliance, systems access, documentation, and Workday data management
• Assist with employee changes including promotions, compensation updates, transfers, and any assigned business process.
• Support new hire orientation and contribute to onboarding program improvements to ensure a high-quality experience for HQ (corporate) and Field employees
• Assist with employment documentation management including offer letters, employment agreements, and other onboarding documents.
• Partner with the Sr. People Manager to support alignment and operational execution across key initiatives
• Maintain accurate, audit-ready employee records and documentation to support compliance with federal, state, and local regulations
• Maintain accurate employee records and data integrity across HR systems including Workday and external systems such as Mind Body Online (MBO)
• Help maintain Workday Help Articles and SOPs to support enablement and clarity across HQ (corporate) and Field teams
• Serve as a point of contact for HR related inquiries via email and Workday Help Cases.
• Manage Workday transactions for employee lifecycle.
• Support benefits enrollment and life event questions in partnership with Total Rewards
• Partner with Talent Acquisition, Finance, Payroll, IT, and other cross-functional teams as needed

People Operations Specialist

Account Executive

• Driving membership sales through direct engagement with hand-raisers, leads, and new clients
• Prioritizing high-quality, retention-driven memberships
• Making 75–100 direct contacts per day via text, email, and phone using provided lead lists and campaigns.
• Generating new leads through referrals, networking, social selling, events, and community outreach.
• Owning assigned studio performance outcomes and supporting revenue health beyond the initial sale.
• Building strong, trust-based relationships with Field Leadership and day-to-day studio operators
• Supporting studio teams with sales education, campaign execution, and best-practice reinforcement.
• Executing timely, high-quality handoffs of qualified leads and clients to local teams.
• Supporting new studio opening events and early success
• Partnering with Customer Experience teams when needed to support client satisfaction, resolve concerns, and protect the client journey.
• Ensuring sales practices align with CX standards, brand voice, and operational expectations.
• Acting as a subject matter expert on the [solidcore] experience and membership offerings.
• Identifying, nurturing, and closing B2B relationships and partnerships at an expected quota
• Actively contributing to the development and execution of B2B strategies
• Representing [solidcore] at outside events for selling, networking, and lead generation
• Participate in open houses, tabling and events in market
• Utilizing CRM systems to track outreach, follow-up, and conversion activity accurately.
• Maintaining clean, timely reporting and pipeline hygiene.
• Partnering with Sales Leadership, Marketing, and NSO teams to refine sales strategies and improve conversion.
• Meeting regularly with senior leadership to report on performance, trends, and market insights.

Sales Representative

General

• Manage a high volume of inbound client communications across multiple channels, including phone calls, live chat, email, and social media platforms
• Handle phone inquiries professionally and efficiently, maintaining an average response time of under 3 minutes and delivering first-call resolution whenever possible
• Monitor and respond to live chat messages, managing multiple concurrent conversations while maintaining personalized attention to each client
• Document all client interactions thoroughly in our CX platform to ensure seamless follow-up and support
• Reconcile client grievances immediately in alignment with company processes and standards
• Client membership management, including but not limited to membership adjustments, policy enforcement, and client education
• Provide real-time support for booking issues, membership questions, and studio-related inquiries
• Lead with a consistent focus on delivering an elevated and personalized experience
• Develop and implement strategies integral to optimizing client experience

Client Experience Agent

Sales

• Support the Sales Team under the direction of the Senior Sales Manager by executing lead management and outreach across crm platforms
• You will complete 75–100 direct contacts daily using provided lead lists and campaigns while managing workload across platforms
• Partner with Sales Representatives and Field teams to support outreach, follow-up, and pipeline progression
• Execute sales strategies, campaigns, and process improvements in alignment with leadership direction
• Ensure seamless and timely handoff of qualified leads to local field teams
• Support partnership initiatives that drive retention and long-term membership value
• Utilize CRM systems to track outreach, manage follow-ups, and document activity
• Maintain accurate and up-to-date records of all sales activity and outcomes
• Ensure timely responses and a consistent client experience across platforms
• Participate in regular check-ins with senior leadership to report performance, share insights, and identify opportunities for improvement

Sales Coordinator

Performance Marketing

• Partner closely with brand, influencer and social team to source creative for media channels based on past learnings
• Traffic creative to media agency and QA for correct implementation
• Ensure coordination between media agency, NSO team and sales on key milestone dates for execution of new studio opening campaigns (35+ per year)
• Update internal trackers and reporting
• Execute small campaigns within Meta Ads Platform as needed for internal teams
• Work closely with external agencies and internal teams on frequent test and learns including channels, creative, audiences, landing pages and more. Report key findings across teams.
• Able to pull and analyze paid media data across channels with actionable recommendations & insights to key stakeholders.

Paid Media Coordinator

Operations

• Support the Head of NBV in managing the master program plan for the Innovation Lab, tracking workstreams, milestones, and cross-functional dependencies
• Build and maintain project timelines for studio buildouts, pilot launches, and key operational milestones
• Run operating cadences — standups, check-ins, status reviews — to keep internal and external stakeholders aligned and on track
• Proactively identify and escalate risks, blockers, and resource needs before they become problems
• Prepare clear status updates, dashboards, and summaries that give leadership visibility into progress
• Coordinate across [solidcore] corporate functions — Operations, Legal, Finance, Marketing, Technology — to remove obstacles and keep workstreams moving
• Partner with Legal to maintain confidentiality standards around developing concepts and any proprietary operational details
• Manage vendor relationships, contracts, and third-party timelines including buildout, equipment, and technology partners
• Support end-to-end studio operations for Innovation Lab location(s), including scheduling, capacity management, supply and equipment oversight, and facility standards
• Serve as a key point of contact for facilities, vendors, and building management
• Ensure a consistent, high-quality client experience at every touchpoint — from booking through post-class follow-up
• Build and refine SOPs, operational playbooks, and process documentation for the new concept
• Track studio-level operating performance and flag issues or opportunities to the Head of NBV
• Monitor Innovation Lab P&L and operating budgets, maintaining discipline around revenue, labor, and key unit economics
• Track and report on financial and operational KPIs on a regular cadence
• Support site selection logistics and market planning as the concept expands
• Help document operational learnings, client insights, and performance data into clear inputs for leadership decision-making
• Contribute to SOPs, training materials, and operational frameworks that will support future studio openings

FP&A Analyst

Corporate Finance Manager

Talent Acquisition Coordinator

Creative & Design Manager

Corporate Recruiter

Creative & Design Coordinator

Senior Product Designer

People Operations Specialist

Sales Representative

Client Experience Agent

Sales Representative

Sales Coordinator

Paid Media Coordinator

Senior Manager, New Business Ventures Operations