[solidcore]

Manager

• Manage and own the real estate pipeline for assigned territories
• Perform site research and analysis for all real estate sourced and/or accepted into pipeline
• Manage and own the pipeline resource with critical information, dates and documentation; move sites through real estate diligence
• Coordinate Real Estate Committee deliverables for executive team and cross functional partners
• Ownership of LOI negotiations and collaboration with legal team on lease negotiations
• Manage all broker relationships and landlord relationships through due diligence and permitting
• Manage national institutional relationships and ensure solidcore is always the first call
• Develop partnerships with Legal, Operations, FP&A, and Marketing teams
• Perform special projects in support of cross functional business functions as requested
• Act as evangelist and steward of the [solidcore] brand in all professional settings
• Report to Director of Real Estate, support annual NSO portfolio and existing fleet of 160+ locations
• Manage internal direct report(s) and travel 15-30%

Senior Real Estate Manager

Community Manager

• Serving as the [solidcore] studio’s lead coach, maintaining a full schedule of 11+ classes per week.
• Serving as an example and setting the expectations for new and existing coaches.
• Delivering a best-in-class fitness and customer service experience consistent with [solidcore] standards.
• Meeting company utilization & retention expectations on both an individual level and for the studio as a whole.
• Taking direction from the Area Manager to assist with day-to-day operations of the studio.
• Lead outreach and marketing efforts as necessary to scout new clients and create long-term partnerships in the community.
• Providing coach development to a team of coaches, delivering informal/formal feedback & assisting new coach trainings with in-person support.
• Assisting as needed with responses to client requests and resolving concerns promptly and effectively.
• Maintaining product knowledge for all studio retail operations, including class packages, current promotions, and apparel.
• Executing routine operational tasks including, but not limited to ordering supplies, conducting inventory, and maintaining sales logs.
• Ensuring the studio and equipment remain impeccable and fully-functioning at all times.
• Other duties and projects as assigned and as needed.

Head Coach and Community Manager

• Serving as the [solidcore] studio’s lead coach, maintaining a full schedule of 11+ classes per week
• Serving as an example and setting the expectations for new and existing coaches
• Delivering a best-in-class fitness and customer service experience consistent with [solidcore] standards
• Meeting company utilization & retention expectations on both an individual level and for the studio as a whole
• Taking direction from the Area Manager to assist with day-to-day operations of the studio
• Lead outreach and marketing efforts as necessary to scout new clients and create long-term partnerships in the community
• Providing coach development to a team of coaches, delivering informal/formal feedback & assisting new coach trainings with in-person support
• Assisting as needed with responses to client requests and resolving concerns promptly and effectively
• Maintaining product knowledge for all studio retail operations, including class packages, current promotions, and apparel
• Executing routine operational tasks including, but not limited to ordering supplies, conducting inventory, and maintaining sales logs
• Ensuring the studio and equipment remain impeccable and fully-functioning at all times
• Other duties and projects as assigned and as needed

Head Coach / Community Manager

Sales

• Perform routine client-facing system tasks, including new account set-up, scheduling / canceling / rebooking classes, package purchases, and other general account needs as requested
• Tour prospective clients through the facility, explain the [solidcore] workout in detail (including the science), and demo the workout
• Regularly interact with clients and obtain, assess, and address information on client needs, expectations and levels of satisfaction; and respond to client requests and concerns promptly and effectively
• Maintain product knowledge for all studio retail operations, including class packages, apparel, and promotions
• Be of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
• Assist the Area Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
• Notify Area Manager and/or member of the studio management team of any employee or client complaints or grievances, and assist the Area Manager to respond appropriately
• Quickly address any maintenance or equipment issues that are visible to clients
• Communicate with studio leads via axel, phone, and email to generate sales
• Follow up with client lists in axel to meet monthly sales quota
• Respond to client emails
• Responsible for alerting coaches about client milestones and setting up the keychain and board for celebration

[solidcore]

Senior Real Estate Manager

Head Coach and Community Manager

Head Coach / Community Manager

Core Crew, Front Desk and Sales

Head Coach, Community Manager