[solidcore]

Account Executive

• Driving membership sales through direct engagement with hand-raisers, leads, and new clients
• Prioritizing high-quality, retention-driven memberships
• Making 75–100 direct contacts per day via text, email, and phone using provided lead lists and campaigns.
• Generating new leads through referrals, networking, social selling, events, and community outreach.
• Owning assigned studio performance outcomes and supporting revenue health beyond the initial sale.
• Building strong, trust-based relationships with Field Leadership and day-to-day studio operators
• Supporting studio teams with sales education, campaign execution, and best-practice reinforcement.
• Executing timely, high-quality handoffs of qualified leads and clients to local teams.
• Supporting new studio opening events and early success
• Partnering with Customer Experience teams when needed to support client satisfaction, resolve concerns, and protect the client journey.
• Ensuring sales practices align with CX standards, brand voice, and operational expectations.
• Acting as a subject matter expert on the [solidcore] experience and membership offerings.
• Identifying, nurturing, and closing B2B relationships and partnerships at an expected quota
• Actively contributing to the development and execution of B2B strategies
• Representing [solidcore] at outside events for selling, networking, and lead generation
• Participate in open houses, tabling and events in market
• Utilizing CRM systems to track outreach, follow-up, and conversion activity accurately.
• Maintaining clean, timely reporting and pipeline hygiene.
• Partnering with Sales Leadership, Marketing, and NSO teams to refine sales strategies and improve conversion.
• Meeting regularly with senior leadership to report on performance, trends, and market insights.

Sales Representative

Sales

• Support the Sales Team under the direction of the Senior Sales Manager by executing lead management and outreach across crm platforms
• You will complete 75–100 direct contacts daily using provided lead lists and campaigns while managing workload across platforms
• Partner with Sales Representatives and Field teams to support outreach, follow-up, and pipeline progression
• Execute sales strategies, campaigns, and process improvements in alignment with leadership direction
• Ensure seamless and timely handoff of qualified leads to local field teams
• Support partnership initiatives that drive retention and long-term membership value
• Utilize CRM systems to track outreach, manage follow-ups, and document activity
• Maintain accurate and up-to-date records of all sales activity and outcomes
• Ensure timely responses and a consistent client experience across platforms
• Participate in regular check-ins with senior leadership to report performance, share insights, and identify opportunities for improvement

Sales Coordinator

Performance Marketing

• Partner closely with brand, influencer and social team to source creative for media channels based on past learnings
• Traffic creative to media agency and QA for correct implementation
• Ensure coordination between media agency, NSO team and sales on key milestone dates for execution of new studio opening campaigns (35+ per year)
• Update internal trackers and reporting
• Execute small campaigns within Meta Ads Platform as needed for internal teams
• Work closely with external agencies and internal teams on frequent test and learns including channels, creative, audiences, landing pages and more. Report key findings across teams.
• Able to pull and analyze paid media data across channels with actionable recommendations & insights to key stakeholders.

Paid Media Coordinator

Operations

• Support the Head of NBV in managing the master program plan for the Innovation Lab, tracking workstreams, milestones, and cross-functional dependencies
• Build and maintain project timelines for studio buildouts, pilot launches, and key operational milestones
• Run operating cadences — standups, check-ins, status reviews — to keep internal and external stakeholders aligned and on track
• Proactively identify and escalate risks, blockers, and resource needs before they become problems
• Prepare clear status updates, dashboards, and summaries that give leadership visibility into progress
• Coordinate across [solidcore] corporate functions — Operations, Legal, Finance, Marketing, Technology — to remove obstacles and keep workstreams moving
• Partner with Legal to maintain confidentiality standards around developing concepts and any proprietary operational details
• Manage vendor relationships, contracts, and third-party timelines including buildout, equipment, and technology partners
• Support end-to-end studio operations for Innovation Lab location(s), including scheduling, capacity management, supply and equipment oversight, and facility standards
• Serve as a key point of contact for facilities, vendors, and building management
• Ensure a consistent, high-quality client experience at every touchpoint — from booking through post-class follow-up
• Build and refine SOPs, operational playbooks, and process documentation for the new concept
• Track studio-level operating performance and flag issues or opportunities to the Head of NBV
• Monitor Innovation Lab P&L and operating budgets, maintaining discipline around revenue, labor, and key unit economics
• Track and report on financial and operational KPIs on a regular cadence
• Support site selection logistics and market planning as the concept expands
• Help document operational learnings, client insights, and performance data into clear inputs for leadership decision-making
• Contribute to SOPs, training materials, and operational frameworks that will support future studio openings

Senior Manager, New Business Ventures Operations

Manager

• Creating and monitoring class schedules. Ensuring adequate coverage and looking ahead to optimize and maximize the schedule.
• Owning operational and financial responsibility for multiple studios across a defined territory.
• Delivering revenue and sales targets, profitability, attracting, retaining and developing top talent within their area.
• Working closely with the Director of Studios to manage the day-to-day operations of [solidcore] studios within the area and implementing company-wide strategies, policies, and procedures.
• Daily, Weekly, Monthly Reporting. Running, analyzing, and reporting on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Developing local initiatives and marketing strategies to drive unique traffic and exceed studio-specific goals.
• Fostering relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Serving as a [solidcore] studio coach, maintaining a schedule with a minimum of 12 classes per month.
• Ensuring positive and prompt client communications.
• Leading and developing a team of Head Coach-Community Managers.

Area Manager

Director

• Own the e-commerce P&L end-to-end: revenue targets, margin, forecasting, and budget management
• Develop and manage the annual retail business plan in partnership with Finance
• Report on performance metrics regularly to Brand and C-suite leadership
• Develop and manage a cohesive product assortment strategy across apparel/activewear, lifestyle items, and collab/limited-edition drops
• Own the product calendar, including seasonal refreshes for always-on retail, as well as coordination with the Brand team on drops and collab launches
• Coordinate with the Partnerships team to align on partner strategy where relevant, and collaborate on product development, launch and sell-through of co-branded items
• Partner with Brand team colleagues to ensure all product and packaging is consistent with solidcore's visual identity and brand voice
• Identify, source, and produce merchandise tied to key brand moments and campaigns, including [solidcore] challenges
• Own vendor negotiation, inventory forecasting, and quantity planning for brand-driven merch initiatives, ensuring they are delivered on time, on budget, and on brand
• Lead platform evaluation and selection; own the build, whether it be internal or with an external partner, and ongoing management
• Establish all operational infrastructure: inventory management, fulfillment, vendor contracts, and logistics, in partnership with Operations.
• Build and manage vendor and supplier relationships, including contract negotiation and ongoing performance management
• On a limited, case-by-case basis, evaluate whether select studios are candidates for in-studio retail, including financial feasibility, physical space approach, and assortment curation
• When a retail opportunity is greenlit, lead end-to-end execution in coordination with the real estate, design and operations teams: space strategy, product selection, inventory, and financial planning
• Partner with the Digital team on site experience, SEO, paid/organic traffic, and CRM/email integration
• Work with Legal on vendor agreements, IP, and product compliance
• Collaborate with Brand on campaigns, content, and editorial storytelling that drives traffic and conversion

Director of Retail

• Support operational ownership and day-to-day management of core enterprise systems and business platforms, including Mindbody and related integrations
• Lead rollout coordination, operational readiness, testing, and stabilization efforts for system enhancements, launches, and cross-functional initiatives
• Manage timelines, dependencies, risks, and execution across multiple concurrent operational and technical projects
• Serve as a key operational point of contact for external vendors, platform partners, and integration partners
• Coordinate cross-functional implementation efforts across Digital, Customer Experience, Operations, Marketing, Finance, and Engineering teams
• Support configuration, QA testing, troubleshooting, documentation, and issue resolution efforts across business systems and operational workflows
• Help identify operational pain points, workflow inefficiencies, and platform limitations while driving improvements to execution and scalability
• Partner closely with the Director of Business Systems & Data Programs to support future scalability initiatives, including international expansion readiness, new operational capabilities, and evolving business requirements
• Improve operational rigor through stronger documentation, process standardization, launch coordination, and execution tracking
• Support integrations and operational workflows across systems including Mindbody, CRM platforms, marketing tools, customer support platforms, and other business-critical applications
• Help establish scalable operational processes and governance models that improve consistency, reliability, and speed of execution across teams
• Manage and mentor team members while contributing as an individual contributor when needed
• Act as a bridge between technical and non-technical stakeholders, ensuring alignment, communication, and follow-through across initiatives

Senior Manager, Enterprise Systems Operations

Learning and Development

• Design and scale leadership development programs tailored to corporate and field employees, including core leadership competencies, situational management, and career progression frameworks
• Create blended learning journeys (live, virtual, self-paced) that reach leaders in the field and in corporate who can’t always step away from their day to day roles
• Build tools and resources leaders can use in the flow of work - job aids, manager toolkits, coaching guides, etc.
• Design and develop engaging learning content using Articulate 360 (Storyline and/or Rise) and other modalities
• Apply instructional design best practices to create outcome-driven programs that accommodate diverse learning styles and schedules, including full-time, part-time and field-based employees
• Own the end-to-end professional development calendar, designing and facilitating 30+ annual workshops while building delivery capacity through the Learning & Development Specialist and train-the-trainer programming
• Expand professional development offerings with clear learning pathways tied to career stages, roles, and growth goals
• Own the Learning Management System (LMS) strategy and overall effectiveness (currently Attensi)
• Delegate day-to-day LMS administration to the Learning & Development Specialist while maintaining accountability for content quality and system performance
• Establish KPIs, track program performance, and deliver regular analytics and recommendations to stakeholders
• Close cross-functional collaboration with the entire People team function (People Operations, DEIB, Talent Acquisition and Talent Development)
• Serve as a strategic partner to corporate and field leadership on all learning and development initiatives
• Build strong relationships with department heads to surface development needs and co-create solutions
• Identify and manage external vendors and learning partners to supplement internal offerings
• Stay current on L&D trends and best practices; bringing innovation and fresh thinking to the function
• Lead, coach, and develop the Learning & Development Specialist
• Create a collaborative, high-trust team environment with clear goals and meaningful development opportunities

Learning & Development Manager

Administration

• Own day-to-day HQ operations to ensure a high-functioning workplace that supports employee experience
• Maintain and order office supplies, equipment, and snacks
• Manage all incoming and outgoing mail and deliveries, coordinating with FedEx, USPS, and UPS
• Maintain cleanliness and organization of common areas, including kitchen upkeep, conference room tidiness, and loading/unloading the dishwashers as needed
• Manage quarterly facility maintenance orders, office cleanings, and upgrades
• Lead storage optimization, space planning, and furniture coordination in readiness for team growth, peak days, and special events
• Collaborate with Facilities & Development Team and building management team to maintain a safe, clean and comfortable workplace environment
• Own snack pantry program end-to-end (sourcing, ordering, inventory)
• Serve as primary owner for external vendors and recurring workplace programs
• Assist in planning and executing company events including retreats and large-group functions
• Assist in coordinating logistics for recurring leadership meetings, including catering and venue setup
• Assist with setup for monthly Full Company meetings
• Own and coordinate bi-yearly HQ headshot photoshoots
• Create a warm, professional first impression and representation for all team members, external visitors, and HQ community
• Greet and welcome external guests and visitors arriving at HQ
• Take on special projects and administrative tasks as assigned by the Executive Administrator
• Provides support to additional executives as business needs arise

Office Administrator

Data Analyst

• Write production-quality SQL in Snowflake to power reporting pipelines and dashboards; Python or R experience is a plus for statistical analysis and automation.
• Analyze campaign performance across channels to surface ROI drivers, track customer journey and conversion metrics, and build attribution models that identify the highest-impact touchpoints.
• Own the design and maintenance of Tableau dashboards that translate complex data into clear, actionable insights for business stakeholders.
• Collaborate with Marketing, Finance, and Operations teams to align analytical work with business priorities while ensuring data integrity and accessibility.
• Apply 80/20 thinking to focus on the metrics and analyses that drive the most meaningful business outcomes.

Senior Data Analyst

Analyst

• Support compensation process design, market analysis, and budgeting across [solidcore]'s hourly and salaried workforce.
• Administer annual, quarterly, and off-cycle merit increase and bonus processes, including modeling, communication, and execution in Workday.
• Partner cross functionally on coach pay, new studio opening pay rates and incentive programs.
• Complete salary surveys and benchmark positions to support salary structure maintenance and competitive pay analysis.
• Conduct FLSA classification reviews to ensure ongoing compliance with federal, state, and local wage and hour requirements.
• Maintain and audit compensation data in Workday, ensuring accuracy of salaries, titles, job profiles, salary grades, pay ranges, and classifications.
• Build and maintain compensation rate tables in Workday, ensuring pay lookup values are current, accurate, and aligned approved structures.
• Draft compensation communications, offer letters, total reward statements, and merit and bonus letters for review and distribution.
• Document compensation processes, timelines, and decision frameworks to support consistency and scalability.
• Prepare reports and analysis to support compensation decisions, business planning, and leadership reviews.
• Build and maintain recurring workforce dashboards covering headcount, pay equity, and turnover trends.
• Develop ad hoc analysis to support business decisions, including promotion modeling, cost projections, and market positioning.
• Partner with the HRIS team to ensure Workday data integrity and support system reporting needs.
• Identify and suggest process improvements to enhance accuracy, compliance, and operational efficiency.
• Contribute to performance evaluation processes and broader People Operations projects as needed.

Compensation Analyst

• Own full P&L responsibility for the North America studio fleet, including revenue, payroll, expense management, and profitability
• Drive comp growth, productivity, and contribution through disciplined performance management and strong operational rhythms
• Set and own the operational strategy for all studios, translating company vision into executable programs across the North American studios
• Drive top-line revenue and bottom-line profitability across all markets, including membership growth, client retention, package and retail sales, and new studio performance
• Establish clear performance expectations, KPIs, and accountability mechanisms across the field organization
• Identify risks and opportunities across regions, proactively adjusting strategies to deliver financial targets
• Lead, coach, and develop Senior Directors responsible for Directors and Area Managers across all regions
• Build a high-performing, engaged, and accountable field leadership structure capable of supporting rapid scale
• Scale leadership systems, communication rhythms, and operational routines to support a larger, more diverse team
• Ensure consistency in execution, communication, and decision-making across all markets
• Design and execute in partnership field leaders with turnaround plans for underperforming markets or studios as needed
• Drive operational excellence across the fleet, ensuring every studio delivers a consistent, world-class [solidcore] experience
• Continuously refine operational standards and remove friction for studio teams by improving tools, communication, and workflows
• Analyze studio performance data — including client retention, team performance, revenue, and client satisfaction — and lead the organization to act decisively on insights
• Maintain a relentless focus on customer experience, service standards, and brand integrity
• Lead new studio launch strategy, partnering with Real Estate, Development, Construction and marketing to ensure openings are executed to the highest standard and studios ramp quickly
• Evaluate studio performance, market dynamics, and organizational needs to inform future growth decisions
• Drive multi-year growth plans focused on sales, transaction increases, and long-term value creation
• Ensure the field organization is structured and resourced to support a growing fleet
• Partner closely with Marketing, Analytics, Finance, People & Culture, Real Estate, and Digital to align studio strategies with company priorities
• Serve as a key voice of the studios, bringing field insights into enterprise-level decisions and leadership discussions
• Represent studio operations in executive leadership discussions, board updates, and investor conversations as needed
• Oversee rollout of major company-wide initiatives, ensuring field teams execute consistently and effectively

Vice President – Studio Operations

Product Manager

• Collaborate with the Senior Director of Product Strategy to develop the training methodology for the new modality concept
• Refine the product offerings, including the workout and its programming elements (equipment, lighting, sound, etc.) as well as the full class experience and coaching techniques used pre-class, in-class, and post-class
• Lead the design and launch of additional formats as the modality expands
• Define the ideal coach profile for this modality, including athletic background, teaching ability, and brand alignment
• Provide input on the hiring process, including audition structure and evaluation criteria
• Continuously refine the coach profile and hiring criteria based on training outcomes and in-studio coach performance
• Determine the ideal equipment specifications for each format offering
• Develop a comprehensive exercise catalog per format, including progressions, regressions, and cueing standards
• Build a coach onboarding and training program from the ground up
• Plan and execute new coach trainings
• Develop daily program resources for all formats
• Design a continuing education program to deepen coach skill over time and maintain quality as the team scales
• Create a structured feedback loop for ongoing coach development, including observation cadences, performance benchmarks, and growth plans