Client Experience Agent

[solidcore]

Client Experience Agent managing phone and digital communications at [solidcore]. Delivering exceptional client support through high-volume inquiries across multiple channels.

Posted 6/24/2026full-timeRemote • Florida • 🇺🇸 United StatesJunior💰 $42,000 - $49,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a high volume of inbound client communications across multiple channels, including phone calls, live chat, email, and social media platforms
Handle phone inquiries professionally and efficiently, maintaining an average response time of under 3 minutes and delivering first-call resolution whenever possible
Monitor and respond to live chat messages, managing multiple concurrent conversations while maintaining personalized attention to each client
Document all client interactions thoroughly in our CX platform to ensure seamless follow-up and support
Reconcile client grievances immediately in alignment with company processes and standards
Client membership management, including but not limited to membership adjustments, policy enforcement, and client education
Provide real-time support for booking issues, membership questions, and studio-related inquiries
Lead with a consistent focus on delivering an elevated and personalized experience
Develop and implement strategies integral to optimizing client experience

Requirements

What you’ll need

6-12 months experience in client-experience or customer service role, specifically with phone and chat support (strongly preferred)
Excellent phone etiquette and ability to maintain a professional, friendly tone
Strong typing skills with the ability to maintain accuracy while managing multiple chat conversations
Proficiency in using phone systems, chat platforms, and ticketing systems
Strong interpersonal skills and a client-first attitude
Ability to identify and communicate areas and opportunities for improvement throughout the CX team and organization
Growth mindset, with openness and willingness to support process and policy changes
Exceptional written and verbal communication skills
Problem solving aptitude with a passion for providing top-notch client service
Quiet, professional work environment with reliable high-speed internet connection
Intercom and MindBody Online proficiency preferred
Resides within 25 miles of a [solidcore] studio
Based in EST or CST time zone and willing to work a Saturday to Wednesday schedule

Benefits

Comp & perks

Bonus eligibility based on performance
Monthly cell phone stipend
401k with employer match
Health, dental, & vision insurance
Flexible PTO
Free drop in classes at [solidcore]

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client experiencecustomer servicephone supportchat supporttyping skillsproblem solving

Soft Skills

excellent phone etiquetteinterpersonal skillsclient-first attitudecommunication skillsgrowth mindset