Senior Manager, New Business Ventures Operations

[solidcore]

. Support the Head of NBV in managing the master program plan for the Innovation Lab, tracking workstreams, milestones, and cross-functional dependencies .

Posted 5/26/2026full-timeArlington • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Support the Head of NBV in managing the master program plan for the Innovation Lab, tracking workstreams, milestones, and cross-functional dependencies
Build and maintain project timelines for studio buildouts, pilot launches, and key operational milestones
Run operating cadences — standups, check-ins, status reviews — to keep internal and external stakeholders aligned and on track
Proactively identify and escalate risks, blockers, and resource needs before they become problems
Prepare clear status updates, dashboards, and summaries that give leadership visibility into progress
Coordinate across [solidcore] corporate functions — Operations, Legal, Finance, Marketing, Technology — to remove obstacles and keep workstreams moving
Partner with Legal to maintain confidentiality standards around developing concepts and any proprietary operational details
Manage vendor relationships, contracts, and third-party timelines including buildout, equipment, and technology partners
Support end-to-end studio operations for Innovation Lab location(s), including scheduling, capacity management, supply and equipment oversight, and facility standards
Serve as a key point of contact for facilities, vendors, and building management
Ensure a consistent, high-quality client experience at every touchpoint — from booking through post-class follow-up
Build and refine SOPs, operational playbooks, and process documentation for the new concept
Track studio-level operating performance and flag issues or opportunities to the Head of NBV
Monitor Innovation Lab P&L and operating budgets, maintaining discipline around revenue, labor, and key unit economics
Track and report on financial and operational KPIs on a regular cadence
Support site selection logistics and market planning as the concept expands
Help document operational learnings, client insights, and performance data into clear inputs for leadership decision-making
Contribute to SOPs, training materials, and operational frameworks that will support future studio openings

Requirements

What you’ll need

5–8 years of experience in operations, project management, or general management — ideally in fitness, wellness, hospitality, retail, or consumer lifestyle
Proven ability to manage multi-workstream projects with competing timelines and multiple stakeholders
Experience building and maintaining operational processes, SOPs, and accountability systems in fast-moving environments
Comfortable with P&L basics and financial reporting — you can read a budget and track unit economics
Strong project management fundamentals — you can build a tracker, run a meeting, and keep things moving without being asked
Excellent written and verbal communication; this role requires clear updates for senior leadership and cross-functional partners
Highly organized and self-directed — you build structure around yourself and those around you
Comfortable operating with ambiguity and adapting quickly as priorities shift
Genuine passion for fitness and wellness

Benefits

Comp & perks

Competitive salary commensurate with experience
Bonus eligibility based on performance and venture milestones
Monthly cell phone stipend
401(k) with employer match
Health, dental & vision insurance
Flexible PTO
Free drop-in classes at [solidcore] and Innovation Lab locations
And more

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementoperational processesSOPsfinancial reportingP&L managementKPI trackingcapacity managementvendor managementtimeline managementrisk management

Soft Skills

communicationorganizational skillsself-directedadaptabilitystakeholder managementproblem-solvingattention to detailleadershipcollaborationtime management