Solera, Inc.

Director

• Develop and implement the overall product strategy for LoJack, aligning with the company’s vision and goals.
• Lead initiatives to drive product growth and market penetration.
• Oversee key customer accounts, ensuring high levels of service and satisfaction.
• Build and maintain strong relationships with customers, addressing concerns and identifying opportunities for additional sales.
• Establish and manage relationships with channel partners, ensuring effective collaboration and support.
• Monitor inventory levels and reorder processes to ensure product availability and timely delivery.
• Conduct market research and competitive analysis to identify trends, customer needs, and growth opportunities.
• Work closely with marketing, sales, and product development teams to ensure alignment on product offerings and promotional strategies.
• Provide regular updates to the ELT on product performance, market trends, and strategic initiatives.

Senior Director, Lojack

Account Manager

• Lead Partner Relationships: Act as the day-to-day contact for assigned partners, fostering transparency, alignment, and mutual trust.
• Drive Strategic Growth: Lead quarterly business reviews and roadmap sessions to identify new opportunities and deepen partner collaboration.
• Monitor & Optimize Performance: Analyze KPIs, manage forecasts, and proactively identify ways to exceed performance expectations. Own partner-side interventions when performance falls below thresholds.
• Resolve Operational Challenges: Partner with internal teams including clinical, product, data, and engineering, to triage and resolve partner issues quickly and effectively.
• Deliver Insights & Forecasts: Own partner forecasting and reporting, articulating performance drivers and opportunities to stakeholders.
• Lead Implementations: Guide cross-functional teams in onboarding new network partners, ensuring seamless integration and go-live execution.
• Champion Accountability: Hold partners to agreed-upon benchmarks while celebrating shared wins and successes. Support contract governance, renewal processes, and amendment execution in coordination with Legal. Prepare executive sponsor briefings ahead of partner strategy sessions.

Director of Network Partnerships

Outside Sales

• Utilize a customer-focused selling process to identify the needs and goals of potential customers.
• Own the sales cycle, including aggressive prospecting, qualifying leads, and closing sales opportunities using various sources.
• Present value-based selling strategies to customers using Solera Titling’s technology solutions for vehicle registration and titling.
• Partner with other key influencers, account managers, and sales directors to strategize and close high-value opportunities.
• Establish relationships with automotive dealerships within the assigned territory.
• Establish outside relationships with automotive consultants, vendors, and original equipment manufacturers (OEM).
• Meet and exceed individual daily, weekly, and monthly targets and goals.
• Utilize Salesforce to track all activities internally.

Field Sales Manager

Project Manager

• Travel to loss locations to create physical inventories of damaged contents
• Coordinate with adjusters, insureds, and other points of contact
• Oversee the valuation process, track and log time and expenses
• Update tasks in Contents Express system and review completed inventories for accuracy

Customer Support

• Prepare and review monthly, quarter-end, and year-end journal entries
• Own balance sheet account reconciliations and resolve reconciling items on a timely basis
• Analyze balance sheet and P&L variances and provide clear explanations and corrective actions
• Support monthly close activities and ensure adherence to close calendars and accuracy standards
• Prepare accruals and analyze large datasets to support corporate accounting processes
• Support intercompany transactions, reconciliations, and eliminations
• Assist with data preparation and uploads into consolidation and reporting systems
• Identify and document process improvements and support internal control enhancements
• Provide Tier 1 functional and technical support for accounting systems and applications
• Troubleshoot user-reported accounting and system issues and document resolutions in CRM tools
• Partner with cross-functional teams to resolve data, system, and process-related issues

Accounting Support Specialist

Marketing

• Design and optimize member engagement strategies across Solera’s client portfolio
• Serve as a strategic advisor to clients, shaping enrollment strategy and sharing performance insights
• Translate client goals, member populations, and program offerings into targeted marketing plans
• Present strategies and results to senior stakeholders; build trust and influence decision-making
• Lead end-to-end campaign strategy across email, SMS, direct mail, and phone channels
• Partner with Marketing Operations to execute campaigns with high quality and compliance
• Own enrollment forecasting and performance metrics (conversion, cost-per-enrollment, ROI)
• Drive continuous testing across messaging, targeting, and channel mix to improve performance
• Define KPIs and translate campaign data into actionable insights
• Apply segmentation and behavioral insights to improve targeting and engagement
• Identify trends and optimization opportunities; foster a test-and-learn culture

Director of Enrollment and Engagement Marketing

Implementation Specialist

• Pre & Post-Sales Support: Advise on best practices for Solera products, assist Sales with proposals, and define PS engagement models
• Technical Expertise: Act as a customer-facing SME, bridging business and technical discussions
• Requirements Gathering: Collect and document customer needs to define an effective implementation strategy
• Testing & QA Support: Document test scenarios to validate configurations
• Product & Integration Knowledge: Deep understanding of Solera products, configuration, and integration capabilities
• Cross-Team Collaboration: Work with configuration, training, product, and sales teams to ensure seamless delivery
• Customer Training: Occasionally train customers on newly delivered configurations
• Roadmap Alignment: Coordinate with product and sales teams to align roadmap and revenue goals
• Advanced Support: Provide 3rd-level support for customer deliveries and SME products
• Project Management: May take on PM responsibilities for major projects

Business Analyst

• Map current-state capabilities, value streams, data flows, and systems using BPMN or similar notation.
• Identify gaps against target architecture; quantify cost, risk, and customer-experience impacts.
• Facilitate workshops, interviews, and direct process observations to capture business needs.
• Translate findings into epics, features, user stories, and acceptance criteria traceable to strategic objectives.
• Build ROI-focused cost-benefit analyses that forecast value creation, savings, and risk mitigation.
• Sequence initiatives into an architecture roadmap aligned with enterprise priorities and funding cycles.
• Design, automate, and maintain executive dashboards (Power BI / Tableau) that track initiative health, KPI trends, and realized benefits.
• At project close-out, calculate actual value delivered, compare it with initial ROI forecasts, and highlight variance drivers in concise reports for steering committees.
• Evaluate solution designs for compliance with requirements, architecture standards, and reference patterns.
• Perform detailed gap analyses, document findings, and recommend corrective actions.
• Support agile planning, sprint execution, reviews, and retrospectives; manage backlogs and oversee UAT, training, and go-live readiness.
• Present proposals to architecture review boards; document design decisions and rationale.
• Monitor implementation health (scope, schedule, budget, risk) and escalate issues early.
• Plan and deliver stakeholder communications, workshops, and training sessions.
• Track post-launch performance, capture lessons learned, and feed insights into continuous-improvement backlogs.

• Lead strategic revenue projects to enhance sales performance and revenue predictability
• Collaborate with Sales, Marketing, and Finance to align strategies
• Identify revenue growth opportunities and build actionable business cases
• Diagnose operational issues and provide clear recommendations
• Implement solutions and ensure successful adoption across teams

Director, Revenue Initiatives

Account Executive

• Achieve aggressive revenue growth targets through strategic sales to new and existing P&C insurance accounts in the claims field
• Develop and execute sales campaigns built through understanding market gaps, industry workflows, and pain-points
• Build and execute on a qualified sales pipeline with high probability to achieve success
• Continuously monitor the competitive landscape and develop a thorough understanding of industry trends and emerging market innovations
• Qualify opportunities with new and existing accounts, drive overall sales, lead negotiations and close profitable deals for the assigned region and accounts
• Help lead our market growth
• Apply discipline and rigor in sales forecasting and revenue (and profit) reporting
• Collaborate with Product, Marketing, and Engineering to help refine and promote effective product marketing and sales communication strategies
• Coordinate implementation projects with clients and relevant Solera teams
• Perform account management functions
• Manage and prioritize product enhancement requests from customers
• Coordinate with the legal team to finalize contracts per customer redlines/feedback

Program Manager

• Lead complex, cross-functional enterprise programs
• Establish governance frameworks, executive reporting cadence, and success metrics
• Translate strategic and contractual commitments into executable plans
• Align diverse stakeholders toward clear delivery outcomes
• Own end-to-end delivery of high-visibility client implementations
• Ensure milestone adherence, quality standards, and risk mitigation
• Serve as a senior escalation point for structured issue resolution
• Manage scope, dependencies, and competing priorities proactively
• Partner with executive leadership to operationalize enterprise priorities
• Lead transformation efforts with clear accountability models
• Drive change adoption across teams
• Monitor initiative performance and course-correct early
• Strengthen PMO methodologies and standards
• Enhance portfolio prioritization and capacity planning
• Deliver executive-ready dashboards and risk transparency
• Promote continuous improvement and disciplined execution

Director of Program Management – PMO

Engineer

• Provide L4 support experience in leading 24x7 on-call support
• Support a broad range of technologies (Windows/Linux, multi-tier web applications)
• Effectively deploy applications by building automation suites
• Install, configure, and tune middleware applications
• Setup monitoring at all layers of the application stack

Senior Application Services Engineer

Call Center Representative

• Lead and support a team of Member Engagement Representatives.
• Partner with the department Manager to run a successful call center operation.
• Monitor realtime performance and provide coaching, feedback, and development.
• Guide team members through escalations and ensure timely, thorough resolution.
• Oversee daily tasks, queue management, shift coverage, and work allocation.
• Ensure adherence to policies, performance expectations, and quality standards.
• Document performance, provide redirection when needed, and celebrate wins.
• Collaborate across teams including Client Success, Network Partners, Product and Operations to resolve issues and align on goals.
• Participate in projects, initiatives, and team meetings as assigned.
• Identify and support process improvements to enhance efficiency and member experience.
• Navigate a dynamic, startuplike environment with patience, flexibility, and curiosity.

Call Center Team Lead

General Counsel

• Contract Drafting and Review: Draft, review, and negotiate a variety of contracts, including but not limited to SAAS and product agreements, vendor agreements, service contracts, data acquisition and licensing agreements, and non-disclosure agreements
• Execute process improvements that provide smoother process flows of contracts from sales through operations
• Ensure that contracts comply with company policies and legal requirements
• Support supply chain, sales and various corporate functions in navigating process and procedures of contracting
• Ability to identify risks and rewards of various supply chain products and services
• Advise various corporate functions on enforceability, company options and risks related to potential contract disputes
• Partner with the product development team to draft sales agreements for new products
• Legal Research and Analysis: Conduct legal research to support contract negotiations and resolve legal issues
• Stay updated on relevant laws, regulations, and industry trends that may impact the company
• Collaboration and Communication: Work closely with internal stakeholders, including procurement, finance, HR, and operations, to provide legal guidance and support on contract-related matters
• Communicate effectively with external parties during negotiations and discussions
• Able to be flexible and communicate to stakeholders cost risk analysis of opportunities
• An interest and ability to seek out information in order to accurately and effectively resolve conflicts and/or prevent
• Compliance Support: Assist in developing and implementing compliance programs and policies
• Help ensure adherence to legal and regulatory requirements across the organization
• Understand the principle of the regulatory requirements and provide multiple paths for compliance
• General Legal Support: Manage and execute process for resolving basic contract disputes, and unpaid fees
• Ability to establish a litigation strategy and manage outside counsel through successful end of litigation
• Provide support for other legal matters as needed, including human resources, litigation support, immigration, licensing, privacy law, employment law
• Assist in the preparation of legal documents and filings
• Provide legal advice, monitor, and resolve pre-litigation business disputes
• Help develop and implement legal and commercial strategies
• Manage and interface with outside legal counsel on key matters to reduce operational risks and manage litigation

Legal Counsel

• Serve as the executive relationship owner for Solera’s strategic network partners.
• Align partner capabilities with Solera’s product expansion and evolving GTM offerings.
• Identify opportunities for mutual growth through joint initiatives, shared learning, and partner success strategies.
• Serve as a trusted advisor, surfacing market insights and partnership opportunities.
• Lead contract renewals and drive modifications to support new offerings, performance guarantees, and data rights.
• Establish and enforce SLAs tied to data delivery, integration standards, security, compliance, and audit readiness.
• Partner with Legal, Security, Compliance, Product, and Data teams to ensure evolving contractual and regulatory alignment.
• Lead structured governance through QBRs/EBRs and consistent performance reviews.
• Hold partners accountable to KPIs across clinical outcomes, engagement, operational delivery, revenue impact, and compliance.
• Proactively identify risks and drive remediation plans or escalation pathways as needed.
• Lead and develop a high-performing partnerships team.
• Build scalable network management frameworks including governance cadence, documentation standards, and performance tracking.
• Collaborate with Finance, Network Ops, Sales, Product, Data, and Compliance to align partner strategy with revenue targets and client commitments.
• Provide strategic insight to inform product roadmap, network growth, and GTM positioning.