Claims Coordinator

Solera, Inc.

Claims Coordinator managing complex claims processes for Enservio. Focused on customer service and collaboration across business units.

Posted 6/19/2026full-timeTexas, Utah • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Triage and Handling of complex assignments to ensure claims are set up for success
Ownership of files from Triage to Valuation services; right-sizing effort and collaboration as needed
Manages all tasks and actions necessary to move claims to Contents Valuation
Responds appropriately and professionally to customers both internally and externally
Collaborate with all business units and queues within Enservio; across both Valuation and Inventory Services
Effectively understand all requirements for specific claim handling and offer solutions to right-size the assignment
Adheres to all applicable service levels
Work closely with Adjuster Owners on accounts
Assists with special projects assigned by management
Provide customer service via Live Chat & Hotline
Primarily focused on Commercial claims but will also support Personal lines claims

Requirements

What you’ll need

1-3 years of customer service experience
Excellent written and verbal communication skills
Self-motivated and capable of maintaining high productivity in a remote work setting
Strong analytical, listening, and problem-solving abilities
Proven time management skills with the ability to meet tight deadlines
Ability to prioritize tasks and manage workload independently with strong attention to detail
Proficient in Microsoft Office Suite, especially Excel; ability to quickly learn new applications and tools
Prior experience or knowledge in property and casualty claims is preferred but not required
Associate's or Bachelor’s degree preferred; equivalent experience will be considered

Benefits

Comp & perks

EQUAL OPPORTUNITY EMPLOYER
Flexibility to work varied shifts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceclaims handlinganalytical skillsproblem-solvingtime managementattention to detailMicrosoft Office SuiteExcelremote work productivityproperty and casualty claims

Soft Skills

written communicationverbal communicationself-motivatedlistening skillsprioritizationindependent workload managementcollaborationprofessionalismadaptabilitycustomer service orientation

Certifications

Associate's degreeBachelor’s degree