SoftExpert - Software for Excellence

Backend Engineer

• Develop queries of appropriate complexity, apply query optimizations, and make modifications to database tables
• Deliver well-documented code to facilitate understanding and maintenance
• Implement measures to ensure application security
• Develop and execute unit tests to ensure code quality
• Demonstrate familiarity with the Git workflow and the ability to investigate change history
• Provide support to other developers based on established guidelines

Full Stack Developer, PHP, React.js

Product Manager

• Garantir que a equipe técnica compreenda e trabalhe alinhada com os requisitos de negócio.
• Definir e priorizar tarefas para a squad, considerando os objetivos estratégicos.
• Realizar o processo de discovery contínuo, para buscar as melhores soluções para os problemas apresentados e trazer novas propostas de evolução de produto.
• Facilitar a comunicação e alinhamento de stakeholders sobre priorizações e objetivos.
• Acompanhar os dados de como nossos usuários fazem uso das funcionalidades do produto que estão sob responsabilidade do time.

Product Owner Sênior – PO Tecnologia

Product Marketing

• Conduct customer interviews and market research to identify opportunities, needs, trends, and competitive differentiators;
• Define strategic positioning, value proposition, and key messages aligned with the ICP and priority personas;
• Structure and lead Go-To-Market (GTM) strategies for new products, features, and markets;
• Act as a strategic reference across Product, Sales, ABM, Growth, Content, and Events teams, promoting alignment and clear direction;
• Perform continuous competitive analysis and propose differentiation strategies;
• Develop playbooks, sales enablement materials, and training for commercial teams and partners;
• Monitor market indicators, pipeline, adoption, and value perception, adjusting strategies as needed;
• Lead strategic agendas within the squad or business unit under your responsibility.

Senior Product Marketing Manager

Full-stack Engineer

• Develop queries of appropriate complexity, applying query optimizations and making modifications to database tables;
• Develop features for frontend and backend applications;
• Deliver clean, well-documented, and maintainable code;
• Implement measures to ensure application security;
• Develop and execute unit tests to ensure the quality of deliverables;
• Use version control tools (Git), investigating change history when necessary;
• Collaborate with other developers, sharing knowledge and following team-defined best practices.

Mid-level Fullstack Developer

Cloud Engineer

• Support the deployment, configuration, and maintenance of AWS environments.
• Provision and update infrastructure using Infrastructure as Code (Terraform).
• Perform operational activities related to cloud environment administration.
• Monitor metrics, logs, and alerts, performing initial incident analysis.
• Configure and maintain AWS services such as EC2, S3, VPC, IAM, and Load Balancer.
• Execute and validate backup routines and disaster recovery procedures.
• Track cloud resource consumption, supporting cost and performance optimization actions.
• Assist in identifying and analyzing root causes (RCA) of incidents.
• Document procedures, configurations, and changes made to environments.
• Collaborate with cross-functional teams to ensure availability and reliability of services.

Junior CloudOps

QA Engineer

• Realizar testes de software para identificar falhas, documentá-las e acompanhar a resolução junto à equipe de desenvolvimento;
• Implementar e garantir métricas de qualidade de software para toda a área;
• Ser responsável pela triagem e análise de causa raiz de chamados abertos para a equipe;
• Colaborar com outras equipes, como desenvolvimento, produto e operações, para definir padrões e melhores práticas de qualidade;
• Analisar e entender problemas comuns de software, buscando maneiras de evitá-los e aprimorar os processos de QA;
• Participar do planejamento e execução de testes automatizados, sempre visando a qualidade e a eficiência.

QA Sênior – Arquitetura, Framework

• Plan, design and execute manual and automated tests for applications, REST/SOAP APIs and front-end components;
• Validate integration contracts, payloads, authentication, status codes and error handling;
• Test visual components and functionalities, ensuring behavioral consistency, usability, accessibility and adherence to defined specifications;
• Build and maintain regression scenarios, automated test collections and evidence of quality;
• Identify, document and track defects in partnership with development teams;
• Validate end-to-end flows between different systems, integrations and platform components;
• Support test execution in CI/CD pipelines, contributing to continuous delivery quality;
• Perform critical analyses of features, proposing improvements and identifying risks before release to customers;
• Contribute to spreading a quality culture within squads, supporting QA best practices and processes;
• Actively participate in technical discussions, refinements and delivery validations.

Mid-Level Software Test Engineer, QA

• Design, develop, and maintain robust, scalable, and secure integration solutions in Java
• Define and review integration architectures (synchronous and asynchronous), communication patterns, and service contracts
• Serve as the team's technical reference, guiding development best practices, code reviews, and design decisions
• Lead technical refinement of requirements and break down complex solutions into viable deliverables
• Support the team's technical development and growth through mentoring and pairing
• Ensure delivery quality through automated testing, observability, and proper failure handling

Senior Software Engineer, Java

Support Engineer

• Clarify questions regarding the operation and features of SoftExpert applications;
• Reproduce scenarios reported by the client to identify the root cause of incidents;
• Interact with Development and Technology teams to resolve incidents;
• Log all incidents reported by clients;
• Provide Development and Technology teams with information aimed at continuous improvement of SoftExpert applications;
• Prepare follow-up reports for support tickets;
• Seek support and involvement from other SoftExpert areas (Development, Technology) for incident resolution when necessary;
• Apply patch packages to the client's environment, depending on the support contract type and complexity;
• Meet response times and other clauses specified in support contracts;
• Assist the support team with technical questions about computing environments;
• Assist in mapping and validating preventive and corrective procedures for computing environments;
• Apply investigative and problem-resolution techniques;
• Interact with the client's IT team or their designated representative;
• Identify and leverage opportunities to sell services not covered by the support contract.

Junior Support Analyst

Consultant

• Deliver implementations according to the client's needs through the use of our solution;
• Guide the client's initial steps to ensure successful use of SE Suite;
• Remove potential barriers to facilitate system implementation;
• Institutionalize the solution's use to maximize software value;
• Apply market best practices within the client's specific context;
• Understand business rules to ensure efficient configuration of SE Suite.

Implementation Consultant

Marketing

• Support communication operations for global events and Academy initiatives
• Assist in creating and updating landing pages, email marketing campaigns, and communication materials
• Support relationship management and follow-up with strategic partners and co-marketing activities
• Track schedules, activities, and deliverables for the team, ensuring deadlines are met
• Support updating marketing reports and key performance indicators
• Organize administrative routines related to the team's operations
• Monitor requests with internal teams and global stakeholders
• Perform follow-ups and ensure activity statuses are kept up to date
• Support initiatives related to in-person and remote events, campaigns, and engagement activities
• Contribute to the continuous improvement of processes and the team's operational organization

Marketing Assistant

• Lead and evolve SoftExpert Academy initiatives;
• Plan, organize and operationalize certification programs, learning tracks and engagement activities;
• Manage timelines, deliverables and alignments with the teams involved in the operation;
• Support the development and execution of community, relationship and ecosystem retention strategies;
• Develop initiatives to increase enrollment, participation, recurrence and engagement of Academy audiences;
• Work in partnership with global teams, product specialists, branding, growth, customer success and events;
• Structure processes, workflows and operational governance for the Academy;
• Monitor engagement, retention, participation and program performance indicators and metrics;
• Support integrated campaigns and initiatives across education, communities and strategic events;
• Ensure excellence in communication, participant experience and operational execution of initiatives;
• Identify opportunities for continuous improvement, automation and scalability of processes.

Senior Marketing Analyst

Analyst

• Join the "On Demand" team and work directly on mapping, modeling, and automating business processes.
• You will be responsible for the technical implementation of BPM business process automations, always ensuring efficiency and delivery quality.
• In your day-to-day work, your high level of autonomy and analytical mindset, initiative in problem solving, sense of urgency, customer focus, and collaborative approach will make all the difference for your growth and success!

Junior Business Process Analyst

People Operations

• Desenvolver, implementar e acompanhar programas de fortalecimento da cultura organizacional com foco em contextos internacionais e multiculturais;
• Garantir a adaptação e disseminação dos valores e princípios da empresa de forma respeitosa e eficaz em diferentes culturas organizacionais e idiomas;
• Construir e executar estratégias de comunicação interna alinhadas ao posicionamento global da marca empregadora;
• Produzir e revisar conteúdos institucionais multilíngues (português, inglês e espanhol, preferencialmente), como comunicados, campanhas, newsletters, vídeos e apresentações;
• Apoiar projetos globais de engajamento, como pesquisas de clima, eventos corporativos, premiações internas e campanhas de reconhecimento;
• Gerenciar os canais de comunicação interna, propondo melhorias e promovendo a integração entre unidades de diferentes países;
• Acompanhar indicadores de clima, engajamento e comunicação, propondo ações de melhoria contínua;
• Atuar como ponto focal entre o time de cultura e stakeholders internacionais;
• Apoiar processos de integração cultural (expansão internacional);
• Conduzir benchmarking, pesquisas e análises sobre melhores práticas de cultura e comunicação global;
• Estruturar Indicadores Culturais.