SoftExpert - Software for Excellence

Administrative Assistant

• Register and manage users (clients/partners) in the Training environment
• Support user inquiries, registrations and provide guidance to users interested in training courses
• Provide assistance to users with questions and difficulties
• Assist with finalizing open class cohorts and enabling standalone course releases
• Attend live training sessions to provide necessary support and record the sessions

Administrative Assistant, Training

Backend Engineer

• Support the development of solutions using Python or Node.js;
• Learn and apply cloud computing concepts with AWS (such as Lambda, S3, API Gateway);
• Work with SQL and NoSQL databases;
• Automate tasks with RPA and collaborate with the team on system integrations via APIs;
• Participate in technical meetings and learn from clients and colleagues;
• Help test and deploy solutions with a focus on innovation;
• Write clean, well-documented code and maintain a focus on continuous learning.

Junior Software Engineer, Python/Node.js

Support Engineer

• Clarify questions regarding the functionality and features of SoftExpert applications;
• Reproduce situations reported by the client to identify the root cause of incidents;
• Interact with Development and Technology teams to resolve incidents;
• Log all incidents reported by clients;
• Provide Development and Technology teams with information aimed at the continuous improvement of SoftExpert applications;
• Prepare follow-up reports for tickets;
• Seek support and involvement from other SoftExpert areas (Development, Technology) to resolve incidents when necessary;
• Apply correction packages/patches in the client's environment, depending on the support contract type and complexity;
• Meet response times and other clauses stipulated in support contracts;
• Assist the support team with technical questions about computing environments;
• Help map and validate preventive and corrective procedures in computing environments;
• Apply investigation and problem-resolution techniques;
• Interact with the client's IT team or their designated representative;
• Identify and leverage opportunities to sell services not covered by the support contract.

Junior Support Analyst – Affirmative Action (PWD)

Marketing

• Criar interfaces digitais para web e mobile aplicando boas práticas de UX/UI.
• Desenvolver materiais gráficos digitais, como posts para redes sociais, e-books, apresentações, banners e peças institucionais.
• Criar e adaptar layouts para diferentes formatos, canais e públicos.
• Trabalhar em conjunto com as equipes de marketing, conteúdo, produto e tecnologia.
• Garantir consistência visual e aderência às diretrizes de marca.
• Participar de brainstorms, revisões e ajustes com base em feedbacks do time.

Analista de Marketing Pleno

• Develop and produce product marketing materials, including:
• Product videos and tutorials.
• Catalogs and website product descriptions.
• Demo screens and interactive materials for sales demonstrations.
• Work closely with Product Marketing, Design, Development, and Sales teams to ensure content is accurate and aligned with market needs and pain points.
• Translate technical features into clear, customer-focused messaging.
• Ensure all content aligns with SoftExpert's brand guidelines and positioning.
• Stay up to date on market trends and customer needs to create relevant and impactful content.
• Support the creation of sales enablement tools to help the sales team present our solutions effectively.
• Bring creativity and new ideas to develop innovative and engaging materials.
• Collaborate on the creation of case studies, eBooks, landing pages, and other technical materials to strengthen SoftExpert's authority in the market.

Product Marketing Analyst – Junior

Software Engineer

• Develop and integrate features using language model APIs such as GPT, Claude and similar
• Create and maintain data processing pipelines that feed intelligent systems
• Design and implement autonomous agents and automation workflows using frameworks like LangChain, CrewAI or equivalents
• Work closely with product, engineering and business teams to identify opportunities for applying AI
• Optimize prompts, evaluate model response quality and fine-tune agent behavior
• Document architectures, solutions and best practices, and share knowledge with the team

AI, LLMs Developer

• Design and implement **scalable and sustainable software architectures**
• Provide technical leadership for complex projects using **PHP, Symfony, and Doctrine**
• Proactively identify **improvement opportunities** in the codebase
• Define and evolve **development standards and best practices**
• Conduct **code reviews** focused on quality, performance, and maintainability
• **Mentor junior and mid-level developers**, promoting technical growth
• Actively participate in the team's **technical and strategic decisions**
• Evaluate and propose **new technologies and tools** that add business value

Senior PHP Developer

Project Manager

• Join SoftExpert’s On Demand team and work directly on leading implementations, supporting clients in adopting our solutions and ensuring they gain maximum value from the contracted software.
• Your mission will be to guide clients to success by removing barriers, fostering engagement, and ensuring project objectives are achieved with quality, clarity, and efficiency.
• Oversee implementation projects, ensuring that the objectives agreed with the client are met;
• Ensure that deliverables meet defined quality criteria;
• Monitor the progress of activities, identifying risks, deviations, and opportunities for improvement;
• Manage unforeseen issues, proposing alternatives and supporting decision-making;
• Act as the point of contact between the client and the internal teams involved (technical, functional, and business);
• Facilitate communication and alignment among stakeholders;
• Participate in follow-up meetings, status reports, and project reviews;
• Contribute to a positive client experience throughout the entire implementation journey.

Junior Project Manager, On Demand

Ecommerce

• Become familiar with our innovative solutions;
• Actively collaborate on deliverables, from system configuration through validation and process monitoring, ensuring complete customer satisfaction;
• Create examples and detailed documentation to ensure clarity and successful implementations.

Technical Assistant – E-commerce

DevOps Engineer

• Manage and automate cloud infrastructure using AWS
• Create, maintain and optimize CI/CD pipelines with GitLab
• Configure and manage containers using Docker and Kubernetes/EKS
• Implement Infrastructure as Code (IaC) with Terraform
• Automate deployment and maintenance processes using Bash scripts
• Create and manage Windows/Linux server images
• Work closely with development teams to ensure continuous and efficient software delivery
• Monitor and manage infrastructure to ensure high availability and scalability.