SoftExpert - Software for Excellence

Support Engineer

• Clarify questions regarding the operation and features of SoftExpert applications;
• Reproduce scenarios reported by the client to identify the root cause of incidents;
• Interact with Development and Technology teams to resolve incidents;
• Log all incidents reported by clients;
• Provide Development and Technology teams with information aimed at continuous improvement of SoftExpert applications;
• Prepare follow-up reports for support tickets;
• Seek support and involvement from other SoftExpert areas (Development, Technology) for incident resolution when necessary;
• Apply patch packages to the client's environment, depending on the support contract type and complexity;
• Meet response times and other clauses specified in support contracts;
• Assist the support team with technical questions about computing environments;
• Assist in mapping and validating preventive and corrective procedures for computing environments;
• Apply investigative and problem-resolution techniques;
• Interact with the client's IT team or their designated representative;
• Identify and leverage opportunities to sell services not covered by the support contract.

Junior Support Analyst

Consultant

• Deliver implementations according to the client's needs through the use of our solution;
• Guide the client's initial steps to ensure successful use of SE Suite;
• Remove potential barriers to facilitate system implementation;
• Institutionalize the solution's use to maximize software value;
• Apply market best practices within the client's specific context;
• Understand business rules to ensure efficient configuration of SE Suite.

Implementation Consultant

Marketing

• Support communication operations for global events and Academy initiatives
• Assist in creating and updating landing pages, email marketing campaigns, and communication materials
• Support relationship management and follow-up with strategic partners and co-marketing activities
• Track schedules, activities, and deliverables for the team, ensuring deadlines are met
• Support updating marketing reports and key performance indicators
• Organize administrative routines related to the team's operations
• Monitor requests with internal teams and global stakeholders
• Perform follow-ups and ensure activity statuses are kept up to date
• Support initiatives related to in-person and remote events, campaigns, and engagement activities
• Contribute to the continuous improvement of processes and the team's operational organization

Marketing Assistant

• Lead and evolve SoftExpert Academy initiatives;
• Plan, organize and operationalize certification programs, learning tracks and engagement activities;
• Manage timelines, deliverables and alignments with the teams involved in the operation;
• Support the development and execution of community, relationship and ecosystem retention strategies;
• Develop initiatives to increase enrollment, participation, recurrence and engagement of Academy audiences;
• Work in partnership with global teams, product specialists, branding, growth, customer success and events;
• Structure processes, workflows and operational governance for the Academy;
• Monitor engagement, retention, participation and program performance indicators and metrics;
• Support integrated campaigns and initiatives across education, communities and strategic events;
• Ensure excellence in communication, participant experience and operational execution of initiatives;
• Identify opportunities for continuous improvement, automation and scalability of processes.

Senior Marketing Analyst

Analyst

• Join the "On Demand" team and work directly on mapping, modeling, and automating business processes.
• You will be responsible for the technical implementation of BPM business process automations, always ensuring efficiency and delivery quality.
• In your day-to-day work, your high level of autonomy and analytical mindset, initiative in problem solving, sense of urgency, customer focus, and collaborative approach will make all the difference for your growth and success!

Junior Business Process Analyst

People Operations

• Desenvolver, implementar e acompanhar programas de fortalecimento da cultura organizacional com foco em contextos internacionais e multiculturais;
• Garantir a adaptação e disseminação dos valores e princípios da empresa de forma respeitosa e eficaz em diferentes culturas organizacionais e idiomas;
• Construir e executar estratégias de comunicação interna alinhadas ao posicionamento global da marca empregadora;
• Produzir e revisar conteúdos institucionais multilíngues (português, inglês e espanhol, preferencialmente), como comunicados, campanhas, newsletters, vídeos e apresentações;
• Apoiar projetos globais de engajamento, como pesquisas de clima, eventos corporativos, premiações internas e campanhas de reconhecimento;
• Gerenciar os canais de comunicação interna, propondo melhorias e promovendo a integração entre unidades de diferentes países;
• Acompanhar indicadores de clima, engajamento e comunicação, propondo ações de melhoria contínua;
• Atuar como ponto focal entre o time de cultura e stakeholders internacionais;
• Apoiar processos de integração cultural (expansão internacional);
• Conduzir benchmarking, pesquisas e análises sobre melhores práticas de cultura e comunicação global;
• Estruturar Indicadores Culturais.

Senior Analista de Cultura e Comunicação

Product Manager

• Strategic Alignment: Ensure the technical team understands and works in alignment with business requirements.
• Roadmap Management: Define and prioritize tasks for the squad, taking strategic objectives into account.
• Discovery: Conduct continuous discovery to identify the best solutions for presented problems and propose new product evolution opportunities.
• Stakeholder Alignment: Facilitate communication and alignment among stakeholders regarding priorities and objectives.
• User Behavior Data: Monitor how users interact with the product features that are the team’s responsibility.

Senior Product Owner – Technology

Full-stack Engineer

• Develop queries of appropriate complexity, apply query optimizations, and modify database tables;
• Deliver well-documented code to facilitate understanding and maintenance;
• Implement measures to ensure application security;
• Develop and execute unit tests to ensure code quality;
• Demonstrate familiarity with the Git toolchain and the ability to investigate change history;
• Provide support to other developers based on established rules.

Mid-level Full Stack Developer

Risk

• Work on the implementation of the SoftExpert Suite for clients across various industries;
• Elicit, analyze, and map business and governance processes;
• Support initiatives related to risk management, compliance, and internal controls;
• Configure workflows, indicators (KPIs), and automations on the platform;
• Facilitate workshops, deliver training, and provide implementation follow-up;
• Support the institutionalization and adoption of the solution with clients.

Implementation Consultant – Governance & Processes

Sales

• Create new business opportunities through direct prospecting, identifying potential clients and prospects aligned with SoftExpert's product portfolio;
• Manage the entire sales cycle through qualification, needs analysis, product demonstration, negotiation and closing;
• Negotiate proposals, contracts and renewals, ensuring profitability and customer satisfaction;
• Keep sales forecasts and stages (from lead to opportunity) always updated in the CRM;
• Deliver persuasive solution presentations;
• Provide product requirement feedback to product development;
• Develop and maintain a high level of product and service knowledge;
• Travel within the assigned territory;
• Identify and demonstrate competitive advantages that differentiate us from market competitors;
• Lead initiatives that generate business for SoftExpert.

Sales Executive

Operations

• Lead the operational onboarding of partners: partner registrations, access provisioning, onboarding paths, operational rules, and activation checklist;
• Manage and evolve PRM/Portal governance: workflows, forms, documentation, knowledge base, SLAs, and operational support for the team and partners;
• Ensure data hygiene and standardization across the ecosystem: partner records, tier, specialty/offers, territory, owners, status, and key dates;
• Run recurring program routines: QBR packs, executive reports, cadences (monthly/quarterly), and tracking outstanding items by stakeholder;
• Ensure process compliance: contracts, approvals, evidence, and end-to-end traceability;
• Drive continuous operational improvement: templates, checklists, validations, automations, and monitoring of operational KPIs;
• Support the Alliances leadership with visibility and governance: dashboards, reports, and analyses for decision-making;