Junior Support Analyst

SoftExpert - Software for Excellence

Provide technical support for SoftExpert applications, guiding clients on best practices. Engage with Development and Technology teams for incident resolution.

Posted 6/8/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Clarify questions regarding the operation and features of SoftExpert applications;
Reproduce scenarios reported by the client to identify the root cause of incidents;
Interact with Development and Technology teams to resolve incidents;
Log all incidents reported by clients;
Provide Development and Technology teams with information aimed at continuous improvement of SoftExpert applications;
Prepare follow-up reports for support tickets;
Seek support and involvement from other SoftExpert areas (Development, Technology) for incident resolution when necessary;
Apply patch packages to the client's environment, depending on the support contract type and complexity;
Meet response times and other clauses specified in support contracts;
Assist the support team with technical questions about computing environments;
Assist in mapping and validating preventive and corrective procedures for computing environments;
Apply investigative and problem-resolution techniques;
Interact with the client's IT team or their designated representative;
Identify and leverage opportunities to sell services not covered by the support contract.

Requirements

What you’ll need

University degree completed or in progress in Information Systems, Systems Analysis and Development (ADS), Software Engineering, or related fields is desirable;
Experience providing software support;
Problem-solving skills;
Excellent verbal and written communication skills.
You will stand out if you have:
Intermediate/advanced English or Spanish;
Experience with enterprise management software / ERP.

Benefits

Comp & perks

Unimed Health Plan: No monthly fee for the primary member and only 30% co-payment
Annual profit-sharing (PLR): We recognize and reward your efforts with a special annual PLR
Meal Voucher or Food Allowance: Enjoy meals without payroll deductions, with a benefit of R$950.00
Education Assistance: Scholarships for languages, undergraduate, postgraduate or specializations, with monthly reimbursement of up to 70%
TotalPass: Access to a network of gyms, psychologists and nutritionists across Brazil with an exclusive discount
Dental Plan: Choose from three comprehensive plan options to care for your smile across Brazil
Referral Bonus: Refer a friend and receive bonuses in your Flash account
Free Online Courses: Improve your skills with 100% free courses developed by SoftExpert
Internal and External Training: We invest in your growth with training programs
Pharmacy Discount Program
Life Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software supportproblem-solvingincident resolutionpatch managementpreventive procedurescorrective proceduresinvestigative techniques

Soft Skills

verbal communicationwritten communication