Skillsoft

Account Executive

• Drive top-line revenue through growth of an existing enterprise account base
• Sell Skillsoft Content and Platform solutions directly to corporate decision makers
• Influence customers at the senior leadership level and win by building relationships across different lines of the account offering solutions to what they are trying to solve for
• Partner with related sales, customer success managers, marketing, and support resources in the successful advancement of critical opportunities
• Be responsible for preparing and delivering executive presentations with research, data, agendas and a tailored presentation coupled with impeccable follow-up
• Create measurable and defined business goals with timelines, (related to revenue and growth of whitespace)
• Provide management, feedback and recommendations on pipeline health, risk, opportunity, and progress

Account Executive – Growth

Affiliate Manager

• Apply Skillsoft’s structured, repeatable methodology to engage complex buying committees across HR, Talent, Learning, IT, Data, and Executive leadership – in a public sector context.
• Experience in building public sector executive-level business cases and value narratives for HR Tech ecosystems that establish urgency, confidence, and alignment for large platform-led deals.
• Manage client relationships, ensuring clear communication and understanding of their needs.
• Surface business priorities, workforce challenges, readiness signals, and constraints to align public sector stakeholders around a shared transformation narrative.
• Influence and shape the entire end-to-end solution, including Skillsoft Percipio platform capabilities, professional services, learning strategy, experience design, and change enablement components.
• Partner with Sales, Customer Success and Professional Services to design solutions that are commercially viable, instructionally effective, and operationally executable in a public sector context.
• Ensure clear alignment between customer outcomes, platform capabilities, services scope, and measurable success criteria that enables executive-level business cases.
• Act as a market SME on Percipio and its role within broader HR tech stacks, including HCM, LMS/LXP, talent, skills intelligence, and analytics platforms.
• Identify data considerations (sources, quality, flows, governance) that influence skills visibility, analytics, personalization, and measurement.
• Provide strong consulting expertise to guide clients in their learning and development strategies.
• Experience in adult learning theory, instructional design, and learning experience design to inform solution recommendations and platform use cases.
• Influence how Percipio is positioned as a learning and experience engine, not just a content or technology platform, ensuring solutions support sustained behavior change and performance impact.
• Experience in acting as a trusted advisor to senior leaders on talent, workforce capability, skills, and organizational transformation challenges.
• Conduct deep diagnostics of customer environments, including business strategy, workforce priorities, learning maturity, and HR technology ecosystems.
• Assess transformation readiness and design phased, outcome-aligned approaches that reduce risk and increase adoption.
• Expertise in strategic discovery, solution positioning, proposal development, and solution commercialization with c-level customers.
• Translate customer needs into repeatable solution patterns, and aligning packaged offers, and playbooks that accelerate deal velocity and consistency across markets.
• Experience in collaborating and executing feedback loops that improve solution quality, instructional effectiveness, and go-to-market execution over time.

Public Sector Solutions Partner

Manager

• Conduct regular 1:1s with Internal and External trainers and maintain adherence to agreed frequency.
• Set individual development plans in line with the Trainer skills matrix and forecast (using the GTL framework).
• Support trainer career progression, skill development, and capability uplift to ensure continued capability usage
• Lead and participate in interviews for trainer replacements or expansion roles
• Maintain relationship with key freelancers / contract provider companies
• Where needed set development plans to support key external trainer skills
• Deliver training to trainers (internal and external on GK standards)
• Perform scheduled quality observations of training delivery (minimum of one per month per internal trainer).
• Perform scheduled quality observations of training delivery (minimum of two per year per external trainer).
• Maintain and evolve the quality observation framework.
• Deliver feedback sessions and coaching based on observation and survey results.
• Track weekly team quality and survey scores and implement improvement actions.
• Analyze Learner feedback evaluations for trends and opportunities
• Monitor and manage trainer performance against KPIs, quality metrics, and expectations.
• Oversee trainer utilization and ensure optimal allocation, working closely with Scheduling.
• Manage holiday approvals and ensure delivery coverage.
• Facilitate Trainer expense approvals in line with policies.
• Handle trainer complaints and issues through appropriate channels.
• Enable access to SME resource for content and product development, translations and bid support
• Manage administrative tasks such as reporting, scheduling, documentation, and compliance activities.
• Ensure trainer profiles are up to date on online resource portals (certifications, Languages etc.)
• Monitor and manage skills gaps and identify internalizing opportunities.
• Own the country freelancer bench strategy (capacity, skills coverage, languages, locations) aligned to forecast demand and delivery plans vs internal team.
• Source, screen and onboard external trainers, ensuring consistent vetting, contracting readiness and fit to the Trainer skills matrix.
• Define and communicate delivery standards, ways of working and required tools/processes for freelancers (scheduling, attendance, reporting, learner comms).
• Ensure freelancers are enabled on the latest content, labs and delivery guidance (briefings, updates, train-the-trainer sessions) prior to delivery.
• Monitor external trainer performance against quality, NPS/CSAT, professionalism and adherence expectations; take corrective actions as needed.
• Manage freelancer scheduling/coverage to protect delivery continuity (including substitutions, escalation management and last-minute coverage).
• Approve and validate freelancer deliverables (session completion, timesheets/invoicing inputs where applicable) in line with internal controls.
• Ensure compliance with required policies (data privacy, information security, code of conduct, client/site rules) and maintain necessary documentation.
• Work collaboratively with Program Owners, Training Operations (Scheduling), and Presales teams.
• Participate in weekly or monthly review sessions with leadership to discuss utilization, quality, NPS, and risks.
• Provide insights and recommendations for improving the learner and client experience.
• Drive the creation and refinement of training materials, assets, and value-add content.
• Identify opportunities to enhance delivery efficiency, trainer capability, and process maturity.
• Support new program launches and ensure trainers are adequately prepared.

Training Delivery Manager

Customer Support

• Respond to customer inquiries via phone, email ensuring quick and effective resolutions
• Collaborate with internal teams to resolve technical or operational issues for the customer
• Understand customer goals and align our solutions to support their success
• Manage and resolve customer escalations with empathy and efficiency
• Serve as the main contact for assigned customers, addressing queries and providing solutions in a timely manner
• Develop and maintain strong, long-lasting relationships with clients
• Track customer engagement and product usage to identify opportunities for improvement
• Act as the voice of the customer within the company, sharing feedback with product, sales, and marketing teams

Customer Support Coordinator

Program Manager

• Lead the design, delivery, and continuous improvement of people programs that support business growth, with a focus on talent acquisition, early careers, and apprenticeships.
• Partner with business leaders to understand hiring needs, turn demand into effective recruitment plans, and provide guidance that supports business priorities.
• Establish and deliver an early careers recruitment program across the business, including apprenticeships, graduate hiring, and entry-level talent.
• Manage the Apprenticeship Service account and ensure compliance with apprenticeship requirements and processes.
• Support the implementation of new HR and applicant tracking system, including gathering requirements, coordinating with vendors, designing workflows, testing solutions, and supporting rollout.
• Use hiring data, employee feedback, and people metrics to evaluate program effectiveness, track progress, and identify opportunities for improvement.
• Create clear communications, tools, and attraction campaigns that support an inclusive and high-quality experience for candidates, employees, and hiring managers.
• Work collaboratively across teams to make sure recruitment activity runs smoothly, supports business priorities, and is backed by strong onboarding and effective processes.
• Develop and deliver direct sourcing strategies across LinkedIn, job boards, employee referrals, and other relevant channels.
• Build strong talent pipelines to support current and future hiring needs.
• Develop onboarding process and program that creates a positive and professional experience from recruitment through to joining.
• Manage agency relationships and recruitment spend effectively.
• Promote inclusive and fair hiring practices across the business.
• Support ad hoc projects, reporting, and broader business initiatives as needed.

HR Program Manager

Procurement

• Develop and implement global procurement strategies that align with company objectives.
• Lead and manage the procurement team, providing guidance, training, and development opportunities.
• Oversee procurement categories such as property, facilities, variable costs linked to training delivery, and third-party training providers.
• Establish and maintain relationships with key suppliers, negotiate contracts, and ensure supplier performance meets company standards.
• Identify cost-saving opportunities and implement measures to achieve financial targets.
• Ensure all procurement activities comply with legal and regulatory requirements in the respective countries.
• Continuously evaluate and improve procurement processes to enhance efficiency and effectiveness.
• Provide regular reports on procurement performance, cost savings, and other key metrics to senior management.
• Meet with key clients to review spend trends and opportunities

Global Procurement Director

Marketing

• Own the North America region marketing plan, aligned to global and regional GTM priorities, sales targets and pipeline objectives.
• Localize and execute global and regional campaigns for the North America market.
• Manage end‑to‑end execution of regional marketing initiatives to drive demand, pipeline, and revenue impact.
• Support and execute multi‑channel demand generation programs across North America.
• Plan and execute North America regional marketing events.
• Act as the primary regional marketing partner for North America sales teams.

Regional Marketing Manager

Sales Operations Manager

• Establish and operationalize a consistent solution-selling standard focused on discovery, problem framing, stakeholder alignment, and value narratives.
• Lead end-to-end enablement programs from design through rollout, reinforcement, and iteration.
• Facilitate high-impact virtual sessions and development of courses including workshops, practice labs, and cohort-based learning.
• Design manager-led coaching and reinforcement models; no ongoing one-to-one seller coaching is required.
• Partner with Sales, BDR, Partners, Marketing, Product, and RevOps leaders to drive adoption.
• Track enablement effectiveness using adoption, proficiency, and leading performance indicators.
• Design certification and proficiency standards tied to observable behaviors, required skill gains, and business outcomes.
• Deliver executive-ready updates and recommendations.

Director, Sales Enablement

Financial Planning and Analysis

• Assist in gathering and cleaning financial data from various internal systems
• Help prepare monthly, quarterly and ad-hoc financial reports for management
• Conduct research on industry trends, competitors, and economic conditions to support strategic planning
• Support the finance team with special projects, including process automation and financial modeling

Part-Time Financial Analyst Intern

Business Analyst

• Collect, clean, and analyze sales and operational data from CRM and BI tools.
• Develop dashboards and reports to track KPIs such as pipeline health, revenue growth, and forecast accuracy.
• Conduct business analysis to identify process improvements and efficiency opportunities.
• Maintain a deep understanding of business processes, systems, and data to support decision-making.
• Create and deliver materials for business reviews and executive presentations.
• Provide guidance and support for implementing new processes and systems.
• Manage stakeholder relationships across the organization to ensure alignment and collaboration.
• Participate in project planning and manage ad hoc initiatives.
• Collaborate with cross-functional teams to streamline workflows and enhance productivity.

Sales Operations Business Analyst

Bilingual

• In-depth understanding (“expert user”) of the functionality and capability of Customer Service tools
• Facilitate with clients and ensure their needs are met and compile client reports as requested
• Routes or answers all incoming communication (email, phone, or other) from customers and clients
• Keeps up to date on course/curriculum offerings’ changes to certification tracks; recommend course orders
• Become familiar with all Skillsoft products, including Percipio, Books24x7 and Skillsoft Compliance and Skillsoft Coaching
• Be attentive to service level agreements

Bilingual Product Support Coordinator

Account Manager

• Drive revenue growth by navigating customers (renewal space) and enhancing existing customer relationships through upgrades
• Position Skillsoft’s solutions to key decision-makers, influencing their purchasing decisions
• Collaborate with cross-functional reps to identify and pursue cross-sell opportunities, while gaining a comprehensive understanding of Skillsoft sales strategies
• Partner with VAT (cross-departmental) reps and leaders to drive upsell opportunities using a land-and-expand approach
• Leverage the unique competitive differentiators of our solution lines to win business
• Engage and influence senior leadership prospects to drive decision-making and close deals
• Work closely with sales, marketing, and support teams to advance key opportunities and increase market share
• Take ownership of meeting preparation, including thorough research, establishing agendas, delivering tailored presentations, and ensuring timely follow-up communications
• Define measurable business objectives and growth targets related to whitespace opportunities, with clear timelines
• Provide management with ongoing feedback on pipeline health, risks, opportunities, and progress

SLED Growth Account Manager

Communications

• Own the internal communications strategy and execution across key channels (intranet, company-wide updates, newsletters, town halls), ensuring employees understand what’s happening, why it matters, and how it connects to their day-to-day work
• Own the internal comms roadmap, including calendars, campaigns, and key moments that connect employees to company priorities and progress
• Lead the planning and execution of global town halls, including agenda development, narrative flow, executive preparation, and live delivery
• Partner with HR and business leaders on communications around org changes and key company updates
• Develop messaging and campaigns that connect employees to company goals, priorities, and milestones in a way that feels clear and actionable
• Act as the voice of the employee, ensuring communication is clear, relevant, and grounded in how people experience the company day to day
• Build frameworks and guidance to drive consistency across teams and improve how we communicate over time
• Track performance and engagement to continuously improve how we communicate
• Lead the development of executive communications, including presentations, scripts, and internal messaging, ensuring leaders are clear, prepared, and effective in high-visibility moments
• Identify and shape the core narrative across leadership priorities, turning multiple inputs into a clear, cohesive story
• Partner directly with senior leaders to prepare for town halls and internal meetings, helping them communicate with clarity and confidence
• Manage up and across executives, asking the right questions, pushing for clarity, and maintaining a high bar for output

Senior Internal & Executive Communications Manager

Growth Account Executive

Customer Success Manager

• Lead outcome-based executive level conversations tied to business priorities
• Translate customer goals into clear success plans with measurable impact
• Advise on skills-based workforce transformation
• Mastery of solutions and be an expert in the evolving product offering
• Speak credibly about AI-enabled capabilities and limitations
• Use data to prioritize risk, opportunity, and expansion conversations
• The quarterback across Product, Professional Services (PS), Sales and Support