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About the role
Key responsibilities & impact- Respond to customer inquiries via phone, email ensuring quick and effective resolutions
- Collaborate with internal teams to resolve technical or operational issues for the customer
- Understand customer goals and align our solutions to support their success
- Manage and resolve customer escalations with empathy and efficiency
- Serve as the main contact for assigned customers, addressing queries and providing solutions in a timely manner
- Develop and maintain strong, long-lasting relationships with clients
- Track customer engagement and product usage to identify opportunities for improvement
- Act as the voice of the customer within the company, sharing feedback with product, sales, and marketing teams
Requirements
What you’ll need- Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1998 📚 Education 🏢 Enterprise ☁️ SaaS Education
- Enterprise
- SaaS Skillsoft is a company that provides enterprise learning solutions designed to rapidly develop employee skills and close skill gaps. The company offers various customized learning programs, including leadership and business skills, technology skills, compliance and ethics, and AI skills. Skillsoft's learning platforms, such as Codecademy for Enterprise and Skillsoft Percipio, enable organizations to transform their workforces through mentorship, coaching, and instructor-led training. With a focus on integrating learning options into organizational frameworks and supporting workforce development with assessments and reports, Skillsoft aims to prepare teams for the evolving demands of the digital era. More than 12,000 organizations trust Skillsoft for their employee learning and development needs.
Benefits
Comp & perks- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceproblem-solvingempathycommunicationrelationship managementcollaborationcustomer engagementfeedback sharingoperational issue resolutionescalation management