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About the role
Key responsibilities & impact- Conduct regular 1:1s with Internal and External trainers and maintain adherence to agreed frequency.
- Set individual development plans in line with the Trainer skills matrix and forecast (using the GTL framework).
- Support trainer career progression, skill development, and capability uplift to ensure continued capability usage
- Lead and participate in interviews for trainer replacements or expansion roles
- Maintain relationship with key freelancers / contract provider companies
- Where needed set development plans to support key external trainer skills
- Deliver training to trainers (internal and external on GK standards)
- Perform scheduled quality observations of training delivery (minimum of one per month per internal trainer).
- Perform scheduled quality observations of training delivery (minimum of two per year per external trainer).
- Maintain and evolve the quality observation framework.
- Deliver feedback sessions and coaching based on observation and survey results.
- Track weekly team quality and survey scores and implement improvement actions.
- Analyze Learner feedback evaluations for trends and opportunities
- Monitor and manage trainer performance against KPIs, quality metrics, and expectations.
- Oversee trainer utilization and ensure optimal allocation, working closely with Scheduling.
- Manage holiday approvals and ensure delivery coverage.
- Facilitate Trainer expense approvals in line with policies.
- Handle trainer complaints and issues through appropriate channels.
- Enable access to SME resource for content and product development, translations and bid support
- Manage administrative tasks such as reporting, scheduling, documentation, and compliance activities.
- Ensure trainer profiles are up to date on online resource portals (certifications, Languages etc.)
- Monitor and manage skills gaps and identify internalizing opportunities.
- Own the country freelancer bench strategy (capacity, skills coverage, languages, locations) aligned to forecast demand and delivery plans vs internal team.
- Source, screen and onboard external trainers, ensuring consistent vetting, contracting readiness and fit to the Trainer skills matrix.
- Define and communicate delivery standards, ways of working and required tools/processes for freelancers (scheduling, attendance, reporting, learner comms).
- Ensure freelancers are enabled on the latest content, labs and delivery guidance (briefings, updates, train-the-trainer sessions) prior to delivery.
- Monitor external trainer performance against quality, NPS/CSAT, professionalism and adherence expectations; take corrective actions as needed.
- Manage freelancer scheduling/coverage to protect delivery continuity (including substitutions, escalation management and last-minute coverage).
- Approve and validate freelancer deliverables (session completion, timesheets/invoicing inputs where applicable) in line with internal controls.
- Ensure compliance with required policies (data privacy, information security, code of conduct, client/site rules) and maintain necessary documentation.
- Work collaboratively with Program Owners, Training Operations (Scheduling), and Presales teams.
- Participate in weekly or monthly review sessions with leadership to discuss utilization, quality, NPS, and risks.
- Provide insights and recommendations for improving the learner and client experience.
- Drive the creation and refinement of training materials, assets, and value-add content.
- Identify opportunities to enhance delivery efficiency, trainer capability, and process maturity.
- Support new program launches and ensure trainers are adequately prepared.
Requirements
What you’ll need- Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1998 📚 Education 🏢 Enterprise ☁️ SaaS Education
- Enterprise
- SaaS Skillsoft is a company that provides enterprise learning solutions designed to rapidly develop employee skills and close skill gaps. The company offers various customized learning programs, including leadership and business skills, technology skills, compliance and ethics, and AI skills. Skillsoft's learning platforms, such as Codecademy for Enterprise and Skillsoft Percipio, enable organizations to transform their workforces through mentorship, coaching, and instructor-led training. With a focus on integrating learning options into organizational frameworks and supporting workforce development with assessments and reports, Skillsoft aims to prepare teams for the evolving demands of the digital era. More than 12,000 organizations trust Skillsoft for their employee learning and development needs.
Benefits
Comp & perks- medical
- dental
- vision
- paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
trainer developmentquality observationKPI managementfeedback deliverytraining material creationdata analysiscompliance managementschedulingperformance monitoringtrainer onboarding
Soft Skills
communicationleadershiprelationship managementcoachingproblem-solvingorganizational skillscollaborationadaptabilityanalytical thinkingstrategic planning