Bilingual Product Support Coordinator

Skillsoft

Bilingual Product Support Coordinator at Skillsoft managing inquiries via live help, phone, and email in English and Spanish. Ensuring client needs are met and providing expert support across Skillsoft products.

Posted 5/12/2026full-timeRemote • 🇨🇦 CanadaJuniorWebsite

Tech Stack

Tools & technologies

Firewalls

About the role

Key responsibilities & impact

In-depth understanding (“expert user”) of the functionality and capability of Customer Service tools
Facilitate with clients and ensure their needs are met and compile client reports as requested
Routes or answers all incoming communication (email, phone, or other) from customers and clients
Keeps up to date on course/curriculum offerings’ changes to certification tracks; recommend course orders
Become familiar with all Skillsoft products, including Percipio, Books24x7 and Skillsoft Compliance and Skillsoft Coaching
Be attentive to service level agreements

Requirements

What you’ll need

Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1998 📚 Education 🏢 Enterprise ☁️ SaaS Education
Enterprise
SaaS Skillsoft is a company that provides enterprise learning solutions designed to rapidly develop employee skills and close skill gaps. The company offers various customized learning programs, including leadership and business skills, technology skills, compliance and ethics, and AI skills. Skillsoft's learning platforms, such as Codecademy for Enterprise and Skillsoft Percipio, enable organizations to transform their workforces through mentorship, coaching, and instructor-led training. With a focus on integrating learning options into organizational frameworks and supporting workforce development with assessments and reports, Skillsoft aims to prepare teams for the evolving demands of the digital era. More than 12,000 organizations trust Skillsoft for their employee learning and development needs.

Benefits

Comp & perks

Health insurance
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer service toolsclient reportingcourse curriculum managementservice level agreementsSkillsoft productsPercipioBooks24x7Skillsoft ComplianceSkillsoft CoachingSaaS

Soft Skills

client facilitationcommunicationattention to detailcustomer engagementneeds assessment