Senior Customer Success Manager

Skillsoft

Senior Customer Success Manager driving skills-based outcomes tied to business priorities. Leading executive-level conversations and advising on workforce transformation strategies.

Posted 4/27/2026full-timeRemote • Colorado, Illinois • 🇺🇸 United StatesSenior💰 $85,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Lead outcome-based executive level conversations tied to business priorities
Translate customer goals into clear success plans with measurable impact
Advise on skills-based workforce transformation
Mastery of solutions and be an expert in the evolving product offering
Speak credibly about AI-enabled capabilities and limitations
Use data to prioritize risk, opportunity, and expansion conversations
The quarterback across Product, Professional Services (PS), Sales and Support

Requirements

What you’ll need

Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1998 📚 Education 🏢 Enterprise ☁️ SaaS Education
Enterprise
SaaS Skillsoft is a company that provides enterprise learning solutions designed to rapidly develop employee skills and close skill gaps. The company offers various customized learning programs, including leadership and business skills, technology skills, compliance and ethics, and AI skills. Skillsoft's learning platforms, such as Codecademy for Enterprise and Skillsoft Percipio, enable organizations to transform their workforces through mentorship, coaching, and instructor-led training. With a focus on integrating learning options into organizational frameworks and supporting workforce development with assessments and reports, Skillsoft aims to prepare teams for the evolving demands of the digital era. More than 12,000 organizations trust Skillsoft for their employee learning and development needs.

Benefits

Comp & perks

medical
dental
vision
paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI skillsdata analysisworkforce transformationsolutions masterysuccess planningrisk assessmentopportunity identificationexpansion strategy

Soft Skills

leadershipcommunicationadvisory skillscollaborationmentorshipcoaching