Shields Health Solutions

Security Engineer

• Leading the implementation of a SIEM solution, and subsequently transitioning to day to day oversight
• Establishing and maintaining security standards for each operating system deployed at Shields
• Daily monitoring of security alerts with subsequent investigation and closure of tickets for critical and high events
• Management and oversight of our DLP system, as well as fine tuning policies and responding to tickets for exception requests
• Lead and coordinate cyber security incidents
• Establish and lead the Shields vulnerability management program with emphasis on measurable goals which reflect progress in maturing Shields security posture
• Oversight of endpoint protection with AV deployments and updates
• Experience with microservices and understanding of security alerts that includes malware/phishing, denial of service, unauthorized access, knowledge of security tools that include SIEM, IDS/IPS, log aggregation (SUMO), malware sandboxing, threat hunting, etc.
• Complete client security attestations on an as needed basis.

Senior Security Engineer

Operations

• Directly lead and manage a team of Patient Engagement Specialists to ensure timely and accurate prior authorization and financial assistance support to assist patients in obtaining medication.
• Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on time
• Lead and manage a Patient Engagement team to ensure all service level goals are met and patients receive the highest quality care
• Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members
• Complete audits of team in supported systems required to ensure efficient workflow
• Manage responsiveness to new requests in supported systems
• Provide front-line supervision and ongoing coaching and performance management to the Patient Engagement team
• Monitor and acting on all forms of communication between the Patient Engagement team and other clinical teams as needed
• Work with on-site management at hospital partners for any collaboration calls, such as quarterly calls, kick off calls, as needed calls
• Report on hiring needs based on implementation roll outs

Pharmacy Operations Supervisor

Therapist

• Review and evaluate medication orders for accuracy, appropriateness, and safety.
• Provide medication counseling to patients, addressing questions and concerns.
• Collaborate with healthcare providers to develop and monitor medication therapy plans.
• Conduct patient care assessments and identify opportunities for optimizing drug therapy.
• Participate in interdisciplinary collaboration and provide clinical recommendations.
• Monitor and manage drug interactions, adverse effects, and therapeutic outcomes.
• Maintain accurate patient records and documentation of interventions.
• Stay current with developments in pharmacotherapy and contribute to the development of clinical protocols.
• Ensure compliance with all state and federal regulations and accreditation standards.
• Assist in the training and mentoring of new hires, pharmacy students and pharmacy liaisons (technicians).

Therapy Management Clinical Pharmacist

Manager

• This role is responsible for overseeing daily operations related to patient medication refill administration, and inbound pharmacy patient inquires OR prior authorization and financial assistance support
• Ensure all patient care needs are completed on-time (may include but not limited to ensuring patients receive their medications on-time, timely and accurate prior authorization and financial assistance support)
• Actively manage the productivity of team members and ensure that all work is completed with high quality standards through proper auditing
• Manage clinic level and/or hospital service level escalations and ability to build and action plan for resolution and actively manage the plan with key stakeholders to resolve escalation
• Proactively identify potential issues or opportunities for improvement and build a plan to resolve or mitigate those issues
• Work with key stakeholders to ensure that proper staffing plans are in place
• Actively manage Patient Support workflow standardization and best practices to be implemented across the broader Patient Support team
• Work with the training organization and leadership team to identify training program needs and ensure the implementation of training improvements to support Patient Support team training needs
• Actively participate with talent acquisition team, Strategic Ops Team, and leadership team to identify best in class methods to identify, recruit, and retain top talent
• Work with leadership to identify future leaders or promotional opportunities and assist in the identification and the development of future leaders within the division (Sr., Team Leads, Supervisors, etc.)
• Work with leadership to develop documented staffing plans and staffing forecasts that align with the needs of the region and productivity targets
• Provide assistance in developing monthly service level commentary/insights and action plans to support Patient Support team monthly reporting cadence
• Actively participates and leads efforts in the broader team interviewing, recruiting, and overall talent management process
• Work with leadership or Strategic Operations Team on any future Patient Support service offerings and/or strategic projects or solutions-oriented projects
• Work closely with leadership team, project managers, regional leaders to develop project plans to launch new health systems and/or clinics
• Responsible to actively manage all tasks associated with new clinic launches or new service offerings in the Patient Support team by ensuring teams are ready to launch on time by ensuring proper staffing forecasts are managed, documented workflows, teams trained, and ready, and regional leaders updated on progress
• Provide coaching/mentorship support for new/existing supervisors that need support on a variety of areas: Performance Management/GROW coaching conversations, Interviewing, difficult conversations, overall team engagement strategies.
• Work very closely with Supervisors, Team Leads, and broader Patient Support team members ensuring they remain highly engaged in their role and maintains an industry leading team member engagement.
• Partner with regional leaders (RDCOs and/or MPS) to identify new opportunities to build strategies that improve overall service model and proactive identification of issues
• Proactively share results and service performance to MPS and RDCO on supported sites and build a level of trust and accountability through the sharing of this information
• Provide proactive and thoughtful insights related to performance reporting
• Ensure all reporting meets the needs of the business. Work with leadership and other stakeholders to identify any new reporting needs and work with team on solutions to reporting needs.
• Other duties as assigned
• Travel as necessary to meet the needs of business requirements

Patient Support Manager

Human Resources

• Act as a trusted resource for employees and managers, offering guidance on disciplinary actions, performance management, attendance, PTO usage, medical and personal leave, and policy compliance.
• Conduct fair, impartial investigations into workplace concerns such as harassment, discrimination, and policy violations, ensuring a respectful and compliant work environment.
• Lead the investigative process by interviewing involved parties, analyzing evidence, documenting findings, preparing objective reports, and recommending appropriate corrective actions.
• Serve as a culture ambassador, consistently seeking opportunities to enhance employee engagement and foster a positive, inclusive workplace.
• Support the communication, interpretation, and administration of company policies and practices, ensuring clarity and consistency across the organization.
• Support special projects and generalist HR tasks as needed.

Employee Relations Specialist, Contract

Onboarding Specialist

• Enroll eligible patients into the Shields partner health system pharmacy program
• Call and/or communicate directly with patients when completing the enrollment process
• Work with regional leaders and Liaisons to ensure patients are properly and fully onboarded
• Ensure patients are properly setup in the pharmacy to receive their medication without interruption or gap in care
• Perform test claims to verify pharmacy copay amount
• Verify insurance eligibility and benefit levels using multiple approved tools
• Research patients' medical records for current medication regimen
• Complete benefits investigation with approved Pharmacy Dispensing Systems and document outcomes in documentation tool
• Collaborate with team members to provide integrated quality patient care and act as a business partner to stakeholders
• Identify trends, resolve problems, recommend improvements, and participate in process improvement initiatives
• Protect confidential information and update job knowledge via educational opportunities
• Flexible scheduling generally Monday-Friday depending on patient time zones

Senior Security Engineer

Pharmacy Operations Supervisor

Therapy Management Clinical Pharmacist

Patient Support Manager

Employee Relations Specialist, Contract

Patient Onboarding Specialist