Shields Health Solutions

Learning and Development

• Support the planning and execution of Talent Management programs such as succession planning, leadership development, and learning initiatives.
• Develop and maintain program materials, communication plans, timelines, and tracking tools.
• Assist in the creation of training content, resources, and job aids.
• Coordinate logistics for workshops, learning sessions, and leadership programs.
• Maintain program data, dashboards, SharePoint sites, and documentation.
• Serve as the main Talent/HR liaison for all ERGs, ensuring alignment with company goals.
• Support ERG leaders with planning, governance, communication, and execution of events and initiatives, budget tracking, and program documentation.
• Coordinate cross‑ERG collaboration, annual planning cycles, and recognition processes.
• Provide tools, templates, and resources to empower ERG leaders in facilitating meaningful programming.
• Own the administration of the employee engagement tool (e.g., surveys, dashboards, action-planning modules, reporting).
• Partner with HR and business leaders to design and execute engagement surveys and listening strategies.
• Analyze engagement data to identify insights and trends; prepare reports and presentations for leaders.
• Track follow-up actions to strengthen engagement and improve employee experience.
• Train leaders and users on platform functionality and engagement best practices.
• Provide scheduling, coordination, and project support for the Talent Management team.
• Develop and streamline processes, templates, and internal communication to improve team efficiency.
• Help manage the department budget, vendor invoicing, and contracts as needed.
• Support HR events and enterprise culture initiatives (e.g., recognition programs, culture-building activities).

Talent Development Partner

Operations

• Provides integrated support across stakeholders (providers, clinical staff, hospital administration, pharmacy, vendors) and throughout the outpatient specialty pharmacy program continuum of care.
• Responsible to ensure that the Specialty pharmacy is delivering "exceptional care," to all of their patients.
• Also responsible for proactively identifying growth opportunities for the specialty pharmacy program and building cost benefit analysis to determine initial viability.
• Provides day to day oversight of all pharmacy patient liaisons that will be integrated within clinics covering multiple specialties including but not limited to MS, Oncology, Pediatrics, Pulmonology, Rheumatology, Transplant, and Infectious Diseases.
• The liaisons are responsible for patient benefits investigation, prior authorization, and monitoring patient medication adherence to ensure that patients can seamlessly access their outpatient prescriptions.
• The Director of Operations will manage all aspects of Shield's day to day operations with hospital partners and is responsible for the overall financial performance within assigned health system partners.
• This individual will be responsible for coordinating with pharmacies, administrative, and clinical leadership to develop, implement, and monitor performance on growth initiatives while maintaining excellent patient and clinician satisfaction scores.

Director, Operations – Pharmacy/Healthcare

• Provides integrated support across stakeholders (providers, clinical staff, hospital administration, pharmacy, vendors) and throughout the outpatient specialty pharmacy program continuum of care.
• Responsible to ensure that the Specialty pharmacy is delivering 'exceptional care,' to all of their patients.
• Also responsible for proactively identifying growth opportunities for the specialty pharmacy program and building cost benefit analysis to determine initial viability.
• Provides day to day oversight of all pharmacy patient liaisons that will be integrated within clinics covering multiple specialties including but not limited to MS, Oncology, Pediatrics, Pulmonology, Rheumatology, Transplant, and Infectious Diseases.
• The liaisons are responsible for patient benefits investigation, prior authorization, and monitoring patient medication adherence to ensure that patients can seamlessly access their outpatient prescriptions.
• The Director of Operations will manage all aspects of Shield's day to day operations with hospital partners and is responsible for the overall financial performance within assigned health system partners.
• This individual will be responsible for coordinating with pharmacies, administrative, and clinical leadership to develop, implement, and monitor performance on growth initiatives while maintaining excellent patient and clinician satisfaction scores.

Director, Operations

Vice President

• The Vice President, Health System Experience is the senior executive responsible for shaping, elevating, and expanding Shields’ strategic relationships within designated health system partner accounts.
• This role serves as the executive face of Shields to key partners and is accountable for delivering a world‑class partner experience, ensuring operational and contractual excellence, and driving long-term strategic growth.
• The VP will collaborate closely with Regional Leadership and cross‑functional teams to align enterprise priorities, translate partner needs into actionable strategies, and ensure Shields is positioned as a trusted advisor to health system executives.

VP, Health System Experience

Analyst

• Support specific engagements and implement changes in approaches, methods, services, and/or processes to enhance our organization’s competitiveness and improve efficiencies
• Collect information and source feedback from various members of the team to learn about current processes and where there is room for improvement
• Problem solve and collaborate with small, results-oriented team to effectively keep projects on track toward both short-term milestones and long-term strategic objectives
• Effectively partner with many different business units and collaborate well throughout the organization
• Leverage data and insights from multiple sources and platforms as well as dive deep
• Develop, monitor, and track performance towards specific engagement and defined KPIs
• Provide valuable guidance and training to teammates throughout engagement
• Conduct or support original qualitative and quantitative research
• Prepare a variety of presentation materials; proactively drive follow-ups from meetings and develop tangible outcomes and next steps to achieve defined targets across multiple KPIs

EPIC Analyst

Director

• Oversee daily operations related to Specialty Pharmacy prior authorization and patient financial assistant operations
• Develop and implement scalable operational strategies
• Lead strategic discussions with regional and senior leadership teams
• Monitor and manage budgets
• Drive continuous process improvement initiatives
• Leverage technology solutions for efficiency

Talent Development Partner

Director, Operations – Pharmacy/Healthcare

Director, Operations

VP, Health System Experience

EPIC Analyst

Director, Patient Support Center