Specialty Pharmacy Liaison – Pharmacy Technician

Shields Health Solutions

Specialty Pharmacy Liaison assisting patients in their treatment journey at Shields Health Solutions. Collaborating with healthcare professionals to ensure seamless pharmacy care in the outpatient setting.

Posted 7/23/2026full-timeWorcester • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient support and medication management, with a strong focus on coordinating medication deliveries, addressing insurance challenges, and promoting medication adherence. Proficient in collaborating with healthcare professionals to enhance patient outcomes and navigate complex specialty therapies.

Highest-signal resume keywords

Active Pharmacy Technician RegistrationCPhT CertificationPharmacy Technician ExperienceMicrosoft Office ProficiencyStrong Interpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medication ManagementPatient SupportInsurance NavigationPrior AuthorizationMedication Adherence MonitoringAnalytical SkillsOrganizational Skills

Soft Skills

Customer ServiceCommunication SkillsIndependent WorkSound Judgment

Tools & Technologies

Microsoft ExcelMicrosoft Word

Certifications & Qualifications

CPhT Certification

Industry Keywords

Pharmacy TechnicianPatient AdvocacySpecialty TherapiesFinancial AssistanceRefill Management

About the role

Key responsibilities & impact

Deliver high-touch patient support, managing each patient's journey from onboarding through refills
Coordinate timely medication deliveries and manage refill schedules
Proactively address insurance, prior authorization, financial assistance, and copay challenges
Monitor and promote medication adherence to support positive patient outcomes
Collaborate closely with clinical pharmacists, providers, and clinic staff to quickly resolve issues
Serve as a trusted patient advocate and resource for individuals navigating complex specialty therapies

Requirements

What you’ll need

Active Pharmacy Technician registration in the state of employment
2–5 years of Pharmacy Technician experience
High School Diploma or GED
CPhT Certification (highly valued)
5–8 years of Pharmacy Technician experience (preferred)
Strong interpersonal, customer service, and communication skills
Ability to work independently and exercise sound judgment
Excellent organizational and administrative capabilities
Proficiency with Microsoft Office (Excel and Word) and the ability to quickly learn new systems
Detail-oriented with strong analytical skills and the ability to extract key information efficiently

Benefits

Comp & perks

Competitive salary + bonus incentives
Monday–Friday schedule (No weekends!)
4 weeks PTO + 10 paid holidays
401(k) with company match
Day 1 medical, dental, and vision coverage
Career advancement opportunities within a rapidly growing healthcare organization
Collaborative and supportive team culture