Patient Outreach Specialist, Pharmacy Technician

Shields Health Solutions

Patient Outreach Specialist making outbound calls to eligible patients and enrolling them with Shields Partner Pharmacy. Educating patients on services and maintaining confidentiality.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient communication and education within a specialty pharmacy setting, with a strong focus on confidentiality and customer service. Proficient in managing patient information and medication requirements while utilizing technology effectively.

Highest-signal resume keywords

Pharmacy Technician ExperiencePTCB/ExCPT LicensePatient CommunicationMicrosoft Office ProficiencyOutbound Call Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EnrollmentMedication IdentificationEMR AccessChart ReviewSpecial Storage Handling

Soft Skills

Customer ServiceFlexibilityCommunication

Tools & Technologies

Microsoft OutlookMicrosoft TeamsMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

PTCB CertificationExCPT Certification

Industry Keywords

Specialty PharmacyPatient Population GrowthConfidentialityPharmacy Care ModelMedication Supplies

About the role

Key responsibilities & impact

Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
Educate patients on the services offered by the Shields Specialty Pharmacy Program
Protect Shields values by keeping information confidential
Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.
Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.
Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids.
Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM).
Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).
Perform other duties as assigned.

Requirements

What you’ll need

1 years' experience as a Pharmacy Technician or related experience
Bachelor's Degree or PTCB/ExCPT License required
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management
Prior customer service experience / outbound call experience.

Benefits

Comp & perks

Active national pharmacy technician certification required (PTCB or NHA/ExCPT).