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Bilingual Call Center Pharmacy Technician, Florida License Required
Shields Health SolutionsSpanish Bilingual Call Center Pharmacy Technician responsible for outbound patient refill calls and assisting with refills. Active national pharmacy technician certification required and fluency in Spanish.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medication refill coordination, including data entry and pharmacy claim adjudication, while effectively managing patient inquiries and clarifying prescription orders. Proficient in handling medications requiring special storage and utilizing database applications for data management.
Highest-signal resume keywords
Pharmacy Technician ExperienceMedication Refill CoordinationClaim AdjudicationActive National Pharmacy Technician CertificationFluency in Spanish and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryPharmacy Claim AdjudicationMedication CoordinationPrescription Order ClarificationDatabase Management
Soft Skills
Patient CommunicationProblem SolvingTriage Inquiries
Certifications & Qualifications
Active National Pharmacy Technician Certification
Industry Keywords
Hazardous MedicationsRefrigerated MedicationsPharmacy Operations
About the role
Key responsibilities & impact- Proactively coordinate medication refills including data entry and pharmacy claim adjudication
- Make outbound patient refill phone calls and complete the patient refill request
- Answer, resolve and triage inbound inquiries
- Clarify prescription orders with pharmacist and/or clinician as appropriate
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medications
- Manage, organize, and update relevant data using database applications
Requirements
What you’ll need- 1-3 years of pharmacy technician experience adjudicating claims
- Active national pharmacy technician certification required (PTCB or NHA/ExCPT)
- Fluency in Spanish and English is required
- High school diploma or GED required
Benefits
Comp & perks- Health insurance
- Professional development opportunities
- Flexible work hours