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Supervisor, Patient Engagement and Pharmacy Operations
Shields Health SolutionsSupervisor overseeing Patient Engagement and Pharmacy Operations at Shields Health Solutions. Leading a team to ensure high-quality patient support in a remote environment.
About the role
Key responsibilities & impact- Directly lead and manage a team of Patient Engagement team members to ensure timely and accurate refill support
- Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on time
- Ensure all service level goals are met
- Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members
- Complete audits of team members in supported systems to ensure efficient workflow
- Manage responsiveness to new requests in supported systems
- Provide front-line supervision and ongoing coaching and performance management to the Patient Engagement team
- Monitor and act on all forms of communication between the Patient Engagement team and other clinical teams
- Work with on-site management at hospital partners for collaboration calls
- Facilitate team meetings and hospital management meetings
- Record keeping/notes of all collaboration calls and team meetings
- Provide guidance/assistance/troubleshooting in daily tasks
- Review and address any concerns with the Patient Engagement team and hospital partners
- Establish efficient workflows between teams
- Provide insight for growth and development opportunities
- Work with various teams for special projects
- Report on hiring needs based on implementation roll outs
- Assist in interviewing and onboarding new team members
- Coordinate access requests and training with Clinical Training Team
- Absorb overflow work during short staffing
Requirements
What you’ll need- 3+ years of pharmacy technician experience (3-5+ years’ experience preferred in Specialty Pharmacy)
- Prior leadership experience is strongly preferred
- High school diploma or GED required
- Bachelor’s degree is preferred or actively working toward degree
- Training in leadership/management theory and its practical applications in the workplace is preferred
- Must be state registered as a pharmacy technician
- Nationally certified as a CPhT or equivalent is required
Benefits
Comp & perks- Health insurance
- Paid Time Off (PTO)
- Professional development
- Flexible working arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Patient EngagementMedication Refill SupportAudit CompletionPerformance ManagementTime ReportingCollaboration CallsTraining CoordinationOnboardingRecord KeepingTroubleshooting
Soft Skills
CoachingCommunicationProblem SolvingTeam BuildingResponsiveness
Certifications
CPhT CertificationState Registration as Pharmacy Technician