Pharmacy Technician, Refill Calls

Shields Health Solutions

Patient Engagement Specialist supporting patients with medication refills. Collaborating with healthcare teams to ensure accurate and timely patient support.

Posted 7/10/2026full-timeRemote • Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medication refill coordination, claims adjudication, and clinical collaboration, while maintaining high-quality service standards and patient confidentiality. Proficient in data entry and process improvement initiatives to enhance patient experience.

Highest-signal resume keywords

Pharmacy Technician ExperienceClaims AdjudicationMedication Refill CoordinationActive Montana Pharmacy Technician LicenseNational Certification (CPhT)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryPrescription Order ClarificationProcess ImprovementPatient Data ManagementClinical Collaboration

Soft Skills

Patient AssistanceProblem ResolutionCommunicationTeam Collaboration

Tools & Technologies

Software Systems

Certifications & Qualifications

Montana Pharmacy Technician LicenseNational Certification (CPhT)

Industry Keywords

Medication RefillPharmacy TechnicianClaims ProcessingPatient ExperienceConfidentiality

About the role

Key responsibilities & impact

Coordinate and process medication refills, including data entry and claim adjudication
Place outbound refill calls and assist patients through the refill request
Respond to and resolve inbound patient and provider inquiries
Clarify prescription orders with pharmacists or clinical staff
Maintain and update patient and prescription data in software systems
Spot trends, recommend improvements, and support process-improvement initiatives
Partner with cross-functional teams to deliver a seamless patient experience
Maintain confidentiality and uphold high-quality service standards

Requirements

What you’ll need

3+ years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy).
Active Montana Pharmacy Technician License AND National certification (CPhT or equivalent) required.

Benefits

Comp & perks

Medical, dental, and vision insurance starting day one
401(k) with match, 4 weeks PTO, 10 paid holidays
Paid parental leave, short-term disability, and professional development
Access to employee resource groups and wellness programs