ServiceTitan

Product Designer

• Identify, propose, and lead design projects across platform (desktop, tablet, mobile)
• Drive transformation using design as a strategic tool to refine product strategy decisions
• Operate in uncertain terrain and guide team's existing knowledge and talent
• Manage interplay between business requirements, customer needs, and innovative design concepts
• Independently lead projects and gain trust and support of others
• Mentor fellow designers and provide feedback to strengthen the team
• Work closely with Product owners and developers to create interfaces meeting user story requirements
• Quickly prototype solutions and create/sell North Star Projects
• Understand users through research and lead product design to drive measurable outcomes
• Validate product ideas through experimental design and research
• Innovate and establish replicable patterns and systems for interaction
• Collaborate with design organization and R&D leadership to execute design strategy
• Champion new design, innovation and interactive trends
• Collaborate across organizational structure to focus on key customer journeys
• Uphold exceptional craftsmanship in Product Design across organization

Principal Product Designer

Threat Intelligence Specialist

• Work directly with business users to gather requirements, develop solutions, and provide insights using business intelligence platforms such as Tableau
• Define metrics with key stakeholders and monitor impact of releases and product changes at an in depth level
• Build insightful reports and visualizations to surface trends and actionable insights to internal business users
• Inform business and teams of user activity on our platform, establish metrics to identify customer pain points
• Build strong relationships within product and support functions to understand the business needs
• Ensures adequate instrumentation and metrics in place to respond to fundamental business questions on our product and its usage
• Proactively interact with stakeholders to continuously improve and maintain analytics infrastructure and help continuously inform business decisions

Senior Product Intelligence Analyst

Full-stack Engineer

• Architect, design, and implement user-facing features end-to-end, with a focus on core accounting workflows.
• Work with product managers, designers, and engineers to prototype and implement product features.
• Communicate effectively with other engineers, product managers, customers, and partners.
• Focus on accounting initiatives including agentic workflows (expand invoice reviews and automate accounting workflows), invoice creation improvements, and job costing and analytics with Project Details report KPIs.
• Engage in micro-frontend work in React, migrating job costing from the monolith into a micro-frontend architecture.
• Utilize and build microservices to populate data and spin up new services for job costing.
• Update the invoice user experience for commercial and construction clients to better handle a large volume of invoices.
• Split time approximately 70% development and 30% working on requirements, mentorship, and supervision.
• Join the engineering team at ServiceTitan to build Smart Assets (accounting) products.

Senior Software Engineer

Engineering Manager

• Take end to end ownership of team(s) projects
• Mentor and guide engineers within your team(s) and occasionally cross team
• Help your team to improve their performance, the quality of their work; make major design decisions
• Collaborate with Recruiting — interview candidates and co-own activities related to lead generation and screening (HackerRank tests)
• Communicate effectively with developers, product managers, customers, partners, and other leaders
• Guide technology decisions of your team and contribute as needed, including coding or code review

Software Engineering Manager

Account Executive

• Demonstrate the Aspire Product to Potential Customers
• Develop creative ways to engage and build rapport with prospective customers by pitching the product’s value proposition
• Manage and facilitate informational assistance to potential customers within your pipeline
• Set yourself up for a successful, long-term tech sales career by mastering the fundamentals and closing strategies
• Sell Aspire’s products and services to prospective customers
• Meet monthly and quarterly sales goals
• Manage and maintain sales pipeline through forecasting, resource allocation, account strategy, and planning
• Ensure all prospect interactions and meetings are accurately and consistently recorded in Hubspot
• Become a Subject Matter Expert (SME) on the Aspire software and services
• Develop, present and sell the company’s value proposition to prospective customers
• Negotiate pricing and contractual agreements to close the sale
• Maintain consistent and prompt response time with all clients
• Penetrate key accounts, meet and develop business relationships with stakeholders
• Occasionally attend industry specific tradeshow to generate leads (periodically travel)
• Maintain an accurate forecast and related prospect information in Hubspot

Technical Recruiter

Technical Sourcer

Security Engineer

Senior Incident Response Engineer, Cloud Operations

Business Operations

• Architect and implement end-to-end solutions within the Gainsight platform to support the entire customer lifecycle, including onboarding, adoption, retention, and renewal.
• Serve as the primary systems administrator and subject matter expert for Gainsight and its connected applications, ensuring optimal performance, user adoption, and alignment with business objectives.
• Lead technical projects from conception to delivery, including solution design, technical specification, and implementation, while adhering to a rigorous Software Development Lifecycle (SDLC), documentation standards, and processes.
• Design, build, and maintain robust, scalable integrations between Gainsight and other critical business systems such as Salesforce, Snowflake, Staircase and Zendesk.
• Develop and implement complex automated workflows, rules, and processes within Gainsight to streamline Customer Success activities and improve operational efficiency.
• Partner with senior leadership and cross-functional teams to define and execute the post-sales systems strategy and roadmap.
• Ensure data integrity and quality across Gainsight and connected platforms to provide actionable customer insights.
• Proactively identify opportunities to optimize the Gainsight environment through automation, enhanced security, and improved user experience.
• Develop and maintain comprehensive technical documentation for all system configurations, integrations, and processes.
• Leverage AI-powered solutions to enhance customer interactions, predictive analytics for proactive customer outreach, and sentiment analysis for improved customer understanding.

Senior Specialist, IT Business Systems, Customer Success

• Be part of Engineering leadership responsible for technical direction of ServiceTitan's product
• Lead all technical aspects of an engineering squad and own short- and long-term technical vision
• Balance rapid iteration with high product quality and manage ambiguity
• Make and influence major technical decisions for your squad
• Provide technical mentorship and guidance; conduct design and code reviews
• Share technical knowledge via tech talks or blog posts
• Communicate effectively with engineers, product managers, customers, partners, and leaders
• Work with Microsoft .NET platform technologies to serve 50,000+ users

Staff Software Engineer

• Solve real world problems in the home services industry
• Work closely with product managers, engineers, product marketers and thousands of users to improve their workflows
• Perform discovery research with users, create journey maps and task flows, perform user interviews, white-boarding task flows, mocking up interface screens, and prototyping solutions
• Build positive & collaborative relationships with product, engineering, and research to explore, build, and ship work
• Quickly prototype solutions to visual and interaction problems
• Validate product ideas through experimental design and research approaches
• Ship valuable high-quality work without sacrificing speed
• Mentor junior designers and provide feedback

Lead Product Designer

Customer Support

Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
Master the financial modules of ServiceTitan, including invoicing, accounts receivable, job costing, and more to provide expert guidance and creative solutions.
Troubleshoot and resolve issues related to accounting integrations, such as with QuickBooks, Sage Intacct, and other platforms.
Guide customers on accounting best practices within our software, including chart of accounts setup, financial reporting, and month-end closing procedures.
Prevent escalations and de-escalate customers by leveraging support tools and in-depth testing to efficiently resolve complex financial workflow cases.

Customer Support Advocate, Financials

Software Engineer

• Lead, coach, and grow a geographically distributed team of software and data engineers
• Drive execution through Agile/Scrum practices; ensure consistent delivery, retrospectives, and sprint planning
• Define and track engineering effectiveness using metrics (e.g., sprint predictability, incident rates, code quality, deployment frequency)
• Own the end-to-end delivery of features and improvements for reporting, visualization, and dashboard infrastructure
• Guide technical design, implementation, and operational excellence, including modernizing the KPI and reporting framework using DBT and MetricFlow
• Partner closely with Product, Data Platform, and other engineering teams to align on roadmap and cross-team dependencies
• Champion best practices in software development, data modeling, testing, and CI/CD pipelines
• Ensure the team maintains high availability, responsiveness, and performance for near-real-time reporting services

Senior Manager, Engineering, Reporting & Dashboards

Implementation Specialist

• Perform accounting data conversion from various complex CRM/Accounting software to Quickbooks Online, Quickbooks Desktop, and Intacct
• Manage multiple projects at any given time and successfully deliver high quality results
• Act as a Quickbooks/Accounting subject matter expert and contribute to future product development and integration efforts
• Be an extremely effective communicator understanding the significance and appropriate use of various communication channels and tone based on circumstances and audience
• Serve as the face of the company in front of most impactful clients and skillfully navigate all conversations, from introduction to long term relationship building
• Coordinate with cross-functional resources to deliver against defined timelines and client accounting business requirements
• Facilitate sessions with client stakeholders to outline scope, goals, deliverables, resource needs and do it all with confidence and a smile
• Anticipate project risks and issues, confidently address any and all challenges, mitigate risks and issues and escalate to appropriate parties where required

Accounting Implementation Specialist

Customer Success Manager

• Act as a dedicated CSM to approximately 70+ accounts assigned to CSM Team, serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts
• Relationship Management: commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution
• Drive Value and ROI: guide customers to maximize their business through an intimate understanding of the ServiceTitan platform, with the ability to resolve complex issues and create comprehensive, customer-facing value plans to demonstrate ROI of ServiceTitan to key stakeholders
• Reactive Engagement: act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions
• Proactive Engagement: Proactively reach out to customers through phone calls and written communication to understand their goals, and roadblocks, and ensure their needs are met
• Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence
• Data Analysis: Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes (digital success campaigns, remote workshops, proactive customer calls, etc.)
• Mitigate Escalations and Churn Risk: Monitor account health and flag risk behaviors to engage with customers proactively before escalations or churn risks arise in addition to owning and defusing challenging customer situations, should they arise, turning them into an opportunity for positive outcomes and increased customer loyalty
• Facilitate Resolutions: Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions, Provide Product Training: Provide training and guidance to customers, ensuring they utilize our software effectively, drive customer engagement in webinars, ember, spark or community
• Create Promoters: Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience, both in the use of our product and through improved internal processes
• Project Management: break down complex issues and stay highly organized in managing customer accounts, ensure timely follow-ups, and document interactions
• Gross Revenue Retention: Monitor customer usage and engage in renewal discussions (both core and pro products) to ensure long-term satisfaction, and account retention and maximize up-selling and cross-selling opportunities
• Feedback Collection: Gather and relay customer feedback to the product and development teams for continuous improvement. Customer Loyalty: Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals.

Customer Success Manager, Corporate

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
• Master the financial modules of ServiceTitan, including invoicing, accounts receivable, job costing, and more to provide expert guidance and creative solutions
• Troubleshoot and resolve issues related to accounting integrations, such as with QuickBooks, Sage Intacct, and other platforms
• Guide customers on accounting best practices within our software, including chart of accounts setup, financial reporting, and month-end closing procedures
• Prevent escalations and de-escalate customers by leveraging support tools and in-depth testing to efficiently resolve complex financial workflow cases

Customer Support Advocate

• Develop strong working relationships with corporate contacts in strategic accounts
• Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users
• Collaborate with customers and product managers to manage product enhancement requests
• Act as a subject matter expert on custom product features for strategic accounts
• Manage initiatives to increase product adoption, customer satisfaction and evangelism
• Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly
• Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses
• Build and present business reviews and provide recommendations to reinforce the value of ServiceTitan
• Act as an escalation point on customer support tickets
• Update account and contact records for strategic accounts to ensure accurate reporting
• Identify areas for improvement in the customer experience, both in our product and processes
• Onboard new customers to ServiceTitan - Customer Success Managers primarily own the long term relationship with customers, but may assist with new customer onboarding as needed

Senior Customer Success Manager, Strategic

Sales

• Manage the entire lifecycle of a partnership end-to-end, including identifying a partnership use-case, building a business case, evaluating partner candidates, negotiating deal terms, launching and program managing roll-out, enabling internal and external teams, and bringing the partnership to market
• Drive and manage channel pipeline alongside a portfolio of partners, through 'white glove' engagement, field events, cross-selling strategies, and financial incentives
• Build and refine a library of assets that helps enable partner customer facing teams to co-sell a best-in-class integrated solution
• Work alongside Customer-facing teams (e.g., Sales, Customer Success, Support) and ServiceTitan Enablement to support the roll out of integration solutions, referral campaigns, and joint marketing initiatives
• Analyze customer and sales data to identify gaps in our product integration footprint and inform fiscal year planning and team objectives
• Work with ServiceTitan executive leaders to support live sales deals of highly strategic prospective customers, providing relevant subject matter expertise and recommendations on building best-in-class workflows and leveraging our partner ecosystem
• Liaise with ServiceTitan Sales and channel partners to create and execute on net-new processes required to manage lead flow
• Create and execute on detailed plans for local, regional, and national events alongside ServiceTitan Events Planning Team that lay out key objectives, roles & responsibilities, staffing requirements, target customer engagement, post mortems, and more
• Manage and evaluate the ongoing success of existing partnerships and integrations by defining and tracking key metrics and success criteria and supporting internal teams in addressing customer escalations

Channel Sales Manager

• Manage the Pro Account Executives on objective and performance achievement
• Monitor the full Pro Product sales cycle from prospecting through close
• Shape and implement sales strategy and processes
• Provide accurate weekly forecasts to sales leadership
• Serve as a mentor for your team and be a steward of the ServiceTitan organization
• Motivate, incent, and recognize team members to encourage top performance
• Recruit, interview, and onboard new team members
• Conduct weekly 1:1s with each Pro Account Manager and respective weekly team meetings
• Partner with cross-functional teams to ensure customer success
• Partner with product marketing on market feedback and influence product roadmap
• Foster & build overall relationship with customers, which include: increasing Pro Product adoption, ensuring retention of existing Pro Products, and long-term customer success
• Be the go-to-lead on new features adoption in an advocate/consultative approach
• Coach the team on technical and business acumen to align business drivers to ServiceTitan’s solutions
• Proactively work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Work cross-functionally with Customer Success, Strategy, Marketing, Product Management, and Sales Leadership
• Help evaluate new technologies and programs to drive superior performance

Manager, Pro Sales

• Respond to client issues, which may require troubleshooting, training, or other assistance.
• Provide first-level troubleshooting of client issues to pinpoint causes, establish reproducible conditions, and clearly and succinctly document scenarios.
• Follow established procedures for ticket management which includes prioritizing, resolving, and documenting client issues.
• Work independently to test client-identified software bug fixes and enhancements prior to notifying clients of release.
• Provide timely feedback on product design and functionality issues.
• Maintain clear, concise communication with clients and within the organization.
• Minimal travel is expected.

Client Support Specialist I

Product Manager

• Own the Business: Act as the GM for Dispatch Pro, responsible for delivering on business KPIs (revenue, adoption, retention). Develop and execute strategies that drive growth, profitability, and customer success.\n• Strategic Vision: Develop and articulate a compelling long-term vision for Dispatch Pro across multiple customer segments, aligning product strategy with company goals.\n• Customer & Market Insight: Engage deeply with customers and end-users to understand workflows, pain points, and opportunities. Translate insights into product and business strategies.\n• Represent ServiceTitan as a domain expert in customer meetings and industry forums.\n• End-to-End Product Leadership: Lead the product lifecycle from discovery and planning through development, launch, and ongoing optimization. Drive roadmap prioritization based on ROI and business impact.\n• Cross-Functional Leadership: Collaborate with design, engineering, marketing, sales, and finance to deliver best-in-class solutions. Hold teams accountable for delivering measurable results.\n• Data-Driven Decisions: Leverage analytics to inform strategy, measure success, and iterate rapidly. Build business cases and champion investments that drive outsized value.\n• Go-to-Market Execution: Partner with GTM teams to launch new features, drive adoption, and ensure commercial success.

Senior Product Manager, Dispatch Pro

Manager

• Build a positive team environment while developing impactful relationships with key internal stakeholders across various ServiceTitan departments and with Success Managers\n• Set and maintain standards for customer success within ServiceTitan that are aspirational and consistently provide our customers the experience they expect and deserve.\n• Coach and motivate team members based on their unique skill sets, maximizing their strengths and engaging in meaningful conversations around growth opportunities\n• Implement processes and frameworks where needed, leveraging data and observations to iterate on what is already in place to take the team to the next level of effectiveness\n• Ensure for data integrity and accuracy across all platforms and workstreams\n• Advise on strategic customer engagement plans to drive value and ROI across the Enterprise book of business\n• Equip and Empower CSMs with the fundamental role clarity, knowledge, skills, processes and tools to achieve their goals/OKRs\n• Manage team performance at the highest standard through weekly 1:1s, progress reports, goal tracking, and aligning to the needs and urgency of the organization\n• Track KPI’s for your respective team to effectively measure impact and performance in an actionable, data-driven manner\n• Anticipate risks and issues and proactively identify optimal solutions for preventing these or solving them as they arise.\n• Inform the strategy for quarterly plans and goals for the team according to forecasted needs\n• Manage and document customer escalation calls\n• Hire and Retain an exceptional team of Success Managers with clear demonstration of cultural characteristics and competencies.\n• Help develop team members with a focus on continued professional development.