ServiceTitan

Senior Product Intelligence Analyst

ServiceTitan

full-time

Posted on:

Origin:  • 🇨🇦 Canada

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Salary

💰 CA$113,900 - CA$170,900 per year

Job Level

Senior

Tech Stack

CloudMavenPandasPythonSQLTableau

About the role

  • Work directly with business users to gather requirements, develop solutions, and provide insights using business intelligence platforms such as Tableau
  • Define metrics with key stakeholders and monitor impact of releases and product changes at an in depth level
  • Build insightful reports and visualizations to surface trends and actionable insights to internal business users
  • Inform business and teams of user activity on our platform, establish metrics to identify customer pain points
  • Build strong relationships within product and support functions to understand the business needs
  • Ensures adequate instrumentation and metrics in place to respond to fundamental business questions on our product and its usage
  • Proactively interact with stakeholders to continuously improve and maintain analytics infrastructure and help continuously inform business decisions

Requirements

  • Bachelor degree in a business or quantitative field
  • 5+ years of experience as a product analyst
  • Experience building insightful Tableau dashboards
  • Strong SQL expertise and previous experience with data warehouses (Snowflake preferred)
  • Deep analytical skills with the ability to collect, organize, and analyze significant amounts of information with great attention to detail
  • Ability to creatively start new projects; viewed as both indistinguishable and indispensable from the business teams you partner with
  • Comfortable with tight deadlines in a high-growth environment
  • Excellent written, verbal and presentation skills that allow you to directly communicate with VP+ leaders are required
  • Knowledge of how to build A/B test splits
  • Experience creating FullStory dashboards
  • Experience in python (pandas, etc.)
  • Experience in dbt (data engineering)
  • Experience with A/B testing