ServiceTitan

Client Support Specialist I

ServiceTitan

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $19 - $26 per hour

Job Level

Junior

Tech Stack

CloudMaven

About the role

  • Respond to client issues, which may require troubleshooting, training, or other assistance.
  • Provide first-level troubleshooting of client issues to pinpoint causes, establish reproducible conditions, and clearly and succinctly document scenarios.
  • Follow established procedures for ticket management which includes prioritizing, resolving, and documenting client issues.
  • Work independently to test client-identified software bug fixes and enhancements prior to notifying clients of release.
  • Provide timely feedback on product design and functionality issues.
  • Maintain clear, concise communication with clients and within the organization.
  • Minimal travel is expected.

Requirements

  • Minimum 1 years of experience in Customer service, client-facing or account management roles, SaaS preferred but not required.
  • Good communication skills working with all levels of an organization.
  • Experience with Jira and Salesforce or other issue reporting and tracking systems is a plus.