Customer Service Representative
FleetPride
Client Support Specialist I
ServiceTitan
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $26 per hour
Job Level
Junior
Tech Stack
CloudMaven
About the role
- Respond to client issues, which may require troubleshooting, training, or other assistance.
- Provide first-level troubleshooting of client issues to pinpoint causes, establish reproducible conditions, and clearly and succinctly document scenarios.
- Follow established procedures for ticket management which includes prioritizing, resolving, and documenting client issues.
- Work independently to test client-identified software bug fixes and enhancements prior to notifying clients of release.
- Provide timely feedback on product design and functionality issues.
- Maintain clear, concise communication with clients and within the organization.
- Minimal travel is expected.
Requirements
- Minimum 1 years of experience in Customer service, client-facing or account management roles, SaaS preferred but not required.
- Good communication skills working with all levels of an organization.
- Experience with Jira and Salesforce or other issue reporting and tracking systems is a plus.
