Sequel Med Tech

Manager

• Develop and maintain high quality scientific and medical materials
• Own the creation and maintenance of standard response letters, HCP-facing scientific materials, and scientific slide decks
• Manage Sequel's publication roadmap including planning, prioritization, and stakeholder alignment
• Collaborate closely with Medical, Regulatory, Legal, and external partners to ensure accuracy, compliance, and consistency across all scientific communications

Manager, Medical Communication

Vice President

• Lead and evolve Sequel's commercial operations function to support growth and long-term scalability.
• Serve as a strategic advisor to the SVP, providing a holistic view of commercial performance and opportunities.
• Build a best-in-class Commercial Excellence function that integrates analytics, planning, and operational execution.
• Develop and lead a high-performing team across sales operations, analytics, and commercial planning.
• Own the development of a comprehensive commercial analytics framework.
• Identify key business drivers and interdependencies, translating them into actionable insights and strategic recommendations.
• Directly contribute to building and refining tools, processes, and outputs.
• Monitor competitive dynamics and market trends to inform strategic adjustments.

VP, Commercial Effectiveness

Learning and Development

• Sequel is hiring a Director, Talent & Organizational Development to lead the development and execution of leadership development, performance management, and employee training programs.
• Define, design, and communicate a comprehensive portfolio of leadership development programs that cultivate the growth of our leaders.
• Build internal tools, toolkits, and learning experiences that support self-service growth and development for employees at all levels.
• Analyze the capability of existing systems to facilitate learning and performance management, implement new systems if required.
• Own and deliver signature internal development programs (e.g., new manager bootcamps, leadership labs, team offsite frameworks).
• Build a custom training and development framework that includes onboarding, manager capability building, role-specific skill development, and team-based learning.
• Lead the evolution of Sequel’s performance management strategy, including aligning individual goals to OKRs, continuous feedback and annual reviews.
• Own succession pipelines for key roles, and create development strategies for identified successors, such as executive coaching and assessments.
• Partner with Senior Director, Talent Acquisition to capture insights from the interview process, such as candidate strengths, development areas and career aspirations, and integrate them into onboarding, development planning and long-term talent management strategies.
• Provide talent insights and readiness metrics to senior leaders and use data and insights to assess program effectiveness and drive continuous improvement in learning and performance strategies.
• Collaborate cross-functionally with department leaders to understand capability needs and co-create solutions that are practical, relevant, and scalable.
• Lead or support talent assessments, 360 feedback programs, and organizational capability reviews to inform workforce planning and leadership pipelines.
• Ensure inclusive development practices.
• Stay current on industry trends, innovation, and best practices in performance and talent development and selectively apply what fits Sequel’s stage and structure.

Director, Talent & Organizational Development

Customer Support

• Efficiently handle both inbound and outbound calls to provide exceptional support.
• Engage with customers through chat and text channels.
• Apply critical thinking skills to troubleshoot and resolve client inquiries.
• Educate customers on the use of the twiist automated insulin delivery system.
• Resolve issues related to the twiist insulin pump, software, mobile app, and online customer portal.
• Document customer interactions using CRM software.
• Follow approved communication guidelines and adhere to safety and compliance protocols.

Clinical Product Support Specialist

• Handle inbound and outbound calls to support our customers
• Communicate with customers via chat and/or text channels as appropriate
• Adhere to approved communication guidelines when responding to customer inquiries.
• Troubleshoot issues related to the twiist insulin pump and online customer portal.
• Handle technical questions in potentially stressful situations; ability to de-escalate challenging interactions.
• Demonstrate critical thinking skills in selecting problem-solving methods using troubleshooting materials and document resources.
• Aim for resolving issues on first contact by listening, identifying, and solving with patience and understanding.
• Document customer interactions thoroughly and accurately using CRM software.
• Identify and report potential health and safety issues with the product.
• Adhere to the attendance policy for the Customer Care department.
• Perform work in compliance with company policies, regulatory, legal and safety requirements.
• Complete training onboarding inclusive of basic certification for job responsibilities.

Manager, Medical Communication

VP, Commercial Effectiveness

Director, Talent & Organizational Development

Clinical Product Support Specialist

Technical Product Support Specialist