Scribe

Technical Recruiter

• Partner with EPD leadership to deeply understand the role that each hire plays in the organization
• Full cycle recruitment of searches across all levels within the EPD organization, including recruitment on job profiles or processes that could be new to Scribe
• Iterate on multi-channel sourcing strategies, market mappings and competitive talent analysis
• Monitor pipeline data and communicate pipeline insights to hiring teams, proactively identifying any roadblocks and opportunities for process improvement, effectiveness and efficiency
• Develop an extensive understanding of Scribe, and passionately and authentically pitch Scribe, our culture, our mission and our business

Senior Technical Recruiter

Billing Specialist

• Stabilize and scale the billing engine by building repeatable workflows for Enterprise billing, ensuring every new deal, renewal, and expansion is billed accurately and on time as volume doubles in the coming year.
• Reduce DSO to industry benchmarks by implementing a structured collections strategy, strengthening cross-functional communication with Sales/CS, and establishing clear escalation paths for overdue accounts.
• Create visibility into Billing & AR performance by developing a KPI reporting cadence (DSO, aging, cash collections, billing accuracy) and delivering actionable insights to Finance and senior leadership.
• Improve order-to-cash data quality and handoffs by partnering with RevOps, Support, Sales, and CS to align contract terms, pricing, and customer data, dramatically reducing billing exceptions and rework.
• Enhance the customer billing experience by establishing a consistent process for responding to billing inquiries, clarifying contract/billing terms, and reducing inbound questions through better documentation and communication.
• Build the foundation for future automation and scale by identifying process gaps, documenting core billing and AR workflows, and proposing system or tooling enhancements (e.g., Stripe Billing configurations, integrations, or automation opportunities).

Billing Manager

Performance Marketing

• Own and operate Scribe’s global performance marketing program across all performance channels, including Meta, Google, YouTube, TikTok, Reddit, and others, driving measurable, efficient customer growth.
• Develop and execute the holistic performance marketing strategy, setting vision, testing priorities, and investment frameworks that align to company-level growth goals.
• Define and drive the tactics that brings your strategy to life, using deep expertise and first-principles thinking to identify, prioritize, and scale the channels, approaches, and tactics that will get us to our growth goals.
• Own and oversee channel performance and budget pacing, continuously optimizing toward efficiency and return on investment while unlocking new opportunities for growth.
• Partner cross-functionally on measurement, forecasting, and modeling, working closely with the marketing analytics, finance, and growth teams to translate company objectives into clear media plans, spend allocations, and growth scenarios that guide decision-making and ensure alignment with business targets.
• Build and mentor a high-impact team, developing future leaders and establishing best practices in media buying, measurement, and experimentation.

Director – Performance Marketing

Customer Success Manager

• Lead, coach, and develop a team of 8-10 talented mid-market Customer Success Managers - reinforcing a company culture of growth, accountability, and excellence.
• Advise your team in crafting account strategies that drive health and maximize NRR outcomes.
• Develop playbooks and templates that scale best practices for onboarding, adoption, renewals, and expansion.
• Serve as a point of escalation for customer challenges - resolving issues with empathy, urgency, and a bias for solutions.
• Operationalize success, using data to inform performance management, identify trends, and drive continuous improvement.
• Collaborate cross-functionally with Sales, Product, Marketing, and Support to improve the end-to-end customer journey.
• Drive continued growth through interviewing and onboarding new team members.

Marketing

• Own ABM strategy & execution: Build and execute 1:1 and 1:few campaigns for Scribe’s target strategic accounts, using channels like LinkedIn, direct mail, content hubs, in-app/product signals, and events.
• Create tailored experiences: Develop personalized content, messaging frameworks, microsites, and event activations that resonate with executive buyers and buying groups.
• Plan and execute ABM events: Partner with Sales to design field events, VIP dinners, and executive roundtables that drive engagement within target accounts. Manage pre- and post-event campaigns to maximize pipeline impact.
• Partner with Sales: Work hand-in-hand with AEs to co-create account plans, identify whitespace, and deliver personalized plays that open doors and accelerate deals.
• Measure what matters: Track account engagement, coverage, event ROI, and pipeline impact. Provide insights back to Sales and Marketing to refine strategy.
• Bring creativity to enterprise marketing: Pilot new ideas, test emerging ABM and event formats, and share learnings that raise the bar for how we engage top accounts.

ABM Marketing Manager

Data Engineer

• Work with the Data Engineering team and report to Fardad Golshany, partnering closely with Engineering, Product, GTM, and Finance teams.
• Design and build scalable analytics data marts in Snowflake using dbt that enable data science and insights across multiple business domains.
• Maintain existing data pipelines and build new ETL and reverse ETL workflows to ensure reliable data movement across systems.
• Stand up and scale orchestration infrastructure using Dagster or Airflow, implementing monitoring and alerting via Metaplane.
• Build dynamic executive-facing dashboards in Sigma to reduce time to insight and enable AI-powered self-serve analytics.
• Establish data governance standards with automated testing, comprehensive documentation, and semantic definitions that reduce ad-hoc queries.
• Optimize dbt pipeline performance by implementing incremental models, improving materializations, and applying engineering best practices.

Senior Data Engineer, Analytics

Product Designer

• Manage and grow a team of high-performing Product Designers, Marketing Designers, Brand Designers, and Design Engineers.
• Player-coach mindset, managing people and overseeing the execution of the work by diving into the details.
• Strategic Alignment: Partner with your Product and Engineering counterparts to define design's role in the overall company strategy and drive execution through a roadmap.
• Lead Design Rituals like critiques and sprints by establishing design principles and review processes to ensure consistency and quality across the product.
• Raise the bar for our craft and quality across visual design, interaction, UX, and content, while staying focused on our user’ needs and our company’s goals.

Senior Manager, Product Design

Account Executive

• Report to Marcus Rider, Sales Manager, and work closely with peers across Sales, Customer Success, Marketing, and Product.
• Manage a high volume of inbound leads while actively prospecting into a defined set of named enterprise accounts.
• Focus on net-new sales, landing the first contract within key accounts through thoughtful discovery and value-driven conversations.
• Run multi-threaded enterprise sales cycles from first meeting to close, typically within a 3–4 month window and $50K–$100K ACV range.
• Deliver tailored product demos, executive presentations, and proof-of-concepts that clearly tie Scribe’s Workflow AI platform to customer outcomes.
• Leverage tools like Salesforce, Gong, and Sigma to manage pipeline, improve forecast accuracy, and share insights with GTM leadership.
• Contribute to evolving our sales motion by identifying what’s working, what’s not, and where we can raise the bar.

Account Executive, Enterprise

Growth Marketing

• Expand and evolve sponsored media by identifying, testing, and scaling new channels (podcasts, newsletters, creator-driven campaigns, emerging platforms)
• Experiment boldly and systematically — run data-driven experiments to test hypotheses and uncover scalable sponsored media channels and formats
• Design and operationalize playbooks that scale — create repeatable systems, document processes, and standardize experiments
• Measure and optimize performance by tying spend to acquisition outcomes, learning quickly from results, and reinvesting in winners
• Forge and manage high-impact partnerships with creators and influencers that can drive efficient user acquisition
• Lead sponsored media expansion and adapt short-form video playbook to new channels

Senior Growth Marketing Manager, Sponsored Media

Accounting Manager

• Lead monthly and quarterly close processes, ensuring accurate and timely financial reporting.
• Prepare and review journal entries, account reconciliations, financial statements, and various financial analyses.
• Manage revenue accounting matters including revenue recognition, processing costs, customer receivable reconciliation, and deferred revenue.
• Partner with data, engineering, and product teams to automate reporting and streamline accounting processes.
• Drive automation and process improvements in ERP and reporting workflows.
• Develop and document accounting policies and internal controls to support scale and audit readiness.
• Support external audits and tax compliance requirements.
• Support accounts payable process, including approving vendor bills and timely payments.
• Partner with FP&A to provide budget-to-actual reporting and insights to inform business strategy.

Revenue Operations

• We’re looking for a Revenue Operations Coordinator to be the connective tissue across our revenue processes. In this role, you’ll help manage our deal desk, support billing and collections, maintain Salesforce hygiene, and drive operational excellence across the sales cycle. You’ll also play a key role in renewals, ensuring customers are engaged ahead of contract deadlines, and help support vendor forms and information security questionnaires.
• This is a highly cross-functional role — you’ll work closely with Sales, Customer Success, Finance, and Security to keep our revenue engine running smoothly and efficiently. Your work will directly impact our ability to scale, deliver a seamless customer experience, and accelerate revenue growth.
• Support deal desk operations: review opportunities, ensure contracts align with standard terms, and manage approvals for custom terms or payment methods.
• Maintain Salesforce and sales system hygiene: ensure accounts are accurately labeled, documents uploaded, and opportunities closed in a timely manner.
• Partner with Finance to support billing and collections processes, including invoice tracking and resolving payment discrepancies.
• Manage renewal workflows: close renewal opportunities, and ensure smooth handoffs across teams.
• Drive collaboration with cross-functional teams to respond to customer information security requests and requirements.
• Assist with vendor forms, compliance documentation, and information security questionnaires.

RevOps Coordinator

Full-stack Engineer

• Drive adoption, activation, and revenue by running rapid experiments across onboarding, collaboration, and enterprise lead generation
• Own experiments end-to-end: scope with PMs, prototype with designers, instrument with data, and build production-ready features
• Work full stack across Django backend and React/Next.js frontend
• Balance speed of iteration with quality and maintainability; ship quickly and learn from results
• Collaborate with product managers, designers, and data to analyze experiment outcomes and scale wins

Senior Software Engineer, Full Stack, Growth

• Build a robust pipeline from a high volume of inbound enterprise leads
• Close multiple $50k-$100k enterprise deals using consultative, structured sales methodology
• Actively manage pipeline and develop strategies for long-term growth within key accounts
• Identify customers' critical business challenges and position Scribe as a solution
• Conduct live product demos for prospects to showcase value and address functional inquiries
• Collaborate to establish and share best practices across the sales team
• Manage complex, multi-stakeholder sales processes and expand within enterprise accounts

Enterprise Account Executive

Customer Support

• About Scribe: documentation platform used by over 4 million users and many Fortune 500 customers
• Help resolve user queries (mostly email), recommend solutions, and become product expert
• Collaborate with engineers and product managers to solve problems and improve product usability
• Remote-friendly role with teammates around the world
• Success requires natural communication, positive attitude, willingness to learn and investigate
• Encourages applicants passionate about helping people
• Equal Opportunity and Affirmative Action Employer

Customer Support Agent

Engineering Manager

• Scribe is a workflow documentation platform used by Fortune 500 companies to document and scale how work gets done.
• Lead a high-impact team responsible for driving activation, conversion, and retention.
• Oversee planning, building, and delivery of growth experiments, onboarding flows, and in-product self-service billing.
• Partner with Product, Design, and Marketing to align growth initiatives and deliver measurable impact.
• Establish an experimentation culture: set up, run, and analyze A/B tests and build scalable operating models.

Senior Engineering Manager, Growth

Business Development Rep

• TL;DR – Why This Role Matters: We’re scaling our BDR program and need a leader to hire, coach, and inspire early-career sellers while building the operating system for Scribe’s next growth.
• You’ll guide the team as we evolve from inbound motions to a true sales-assisted and outbound engine; partner with Sales, RevOps, and Marketing to tighten handoffs and drive pipeline.
• It’s a hands-on, scrappy role focused on building a strong performance culture and developing talent into future AEs and GTM leaders.
• As a BDR Manager at Scribe, you will hire, onboard, and grow a team; coach in the trenches; build operating rhythm; partner across teams; develop and refine the playbook; model customer excellence; scale with speed.
• Location: HQ in San Francisco; we hire from almost anywhere, but you should live in or near SF and work from the office 3 days per week.
• About Us: Scribe is where exceptional people come to do the best work of their careers; 94% of the Fortune 500 use Scribe to document and scale how work gets done; headquartered in SF; raised $55M; Forbes Next Billion Dollar Startup; LinkedIn Top Startup.

Business Development Representative Manager

• Lead and grow a team of 5+ engineers, providing day-to-day management, coaching, and career development.
• Drive velocity of growth experimentation and own key systems like onboarding and self-service billing flows.
• Partner with Product, Design, and Marketing to align growth initiatives and deliver measurable impact.
• Establish an experimentation culture: set up, run, and analyze A/B tests that directly influence activation, conversion, and retention.
• Build scalable operating models as the team expands, potentially growing into oversight of multiple subteams (e.g., billing and growth).

Engineering Manager, Growth

Frontend Engineer

• Build intuitive, performant, and accessible user interfaces in React for core viewing and editing
• Collaborate with design and product to scope, build, and launch features that solve real user problems
• Own projects end-to-end, from technical design through launch and iteration
• Partner with backend engineers to define APIs and data flows for a seamless frontend experience
• Contribute to maintainable, reliable code through thoughtful patterns, testing, and documentation
• Continuously improve the user experience with a focus on quality and detail