Scribe

Customer Support

• About Scribe: documentation platform used by over 4 million users and many Fortune 500 customers
• Help resolve user queries (mostly email), recommend solutions, and become product expert
• Collaborate with engineers and product managers to solve problems and improve product usability
• Remote-friendly role with teammates around the world
• Success requires natural communication, positive attitude, willingness to learn and investigate
• Encourages applicants passionate about helping people
• Equal Opportunity and Affirmative Action Employer

Customer Support Agent

Engineering Manager

• Scribe is a workflow documentation platform used by Fortune 500 companies to document and scale how work gets done.
• Lead a high-impact team responsible for driving activation, conversion, and retention.
• Oversee planning, building, and delivery of growth experiments, onboarding flows, and in-product self-service billing.
• Partner with Product, Design, and Marketing to align growth initiatives and deliver measurable impact.
• Establish an experimentation culture: set up, run, and analyze A/B tests and build scalable operating models.

Senior Engineering Manager, Growth

• Lead and grow a team of 5+ engineers, providing day-to-day management, coaching, and career development.
• Drive velocity of growth experimentation and own key systems like onboarding and self-service billing flows.
• Partner with Product, Design, and Marketing to align growth initiatives and deliver measurable impact.
• Establish an experimentation culture: set up, run, and analyze A/B tests that directly influence activation, conversion, and retention.
• Build scalable operating models as the team expands, potentially growing into oversight of multiple subteams (e.g., billing and growth).

Engineering Manager, Growth

Business Development Rep

• TL;DR – Why This Role Matters: We’re scaling our BDR program and need a leader to hire, coach, and inspire early-career sellers while building the operating system for Scribe’s next growth.
• You’ll guide the team as we evolve from inbound motions to a true sales-assisted and outbound engine; partner with Sales, RevOps, and Marketing to tighten handoffs and drive pipeline.
• It’s a hands-on, scrappy role focused on building a strong performance culture and developing talent into future AEs and GTM leaders.
• As a BDR Manager at Scribe, you will hire, onboard, and grow a team; coach in the trenches; build operating rhythm; partner across teams; develop and refine the playbook; model customer excellence; scale with speed.
• Location: HQ in San Francisco; we hire from almost anywhere, but you should live in or near SF and work from the office 3 days per week.
• About Us: Scribe is where exceptional people come to do the best work of their careers; 94% of the Fortune 500 use Scribe to document and scale how work gets done; headquartered in SF; raised $55M; Forbes Next Billion Dollar Startup; LinkedIn Top Startup.

Business Development Representative Manager

Frontend Engineer

• Build intuitive, performant, and accessible user interfaces in React for core viewing and editing
• Collaborate with design and product to scope, build, and launch features that solve real user problems
• Own projects end-to-end, from technical design through launch and iteration
• Partner with backend engineers to define APIs and data flows for a seamless frontend experience
• Contribute to maintainable, reliable code through thoughtful patterns, testing, and documentation
• Continuously improve the user experience with a focus on quality and detail

Customer Support Agent

Senior Engineering Manager, Growth

Engineering Manager, Growth

Business Development Representative Manager

Senior Software Engineer, Frontend