Scania Group

QA Engineer

• Support maintenance of the tachograph test case library, including: reading requirements, creating tests, managing changes to the library, and tracking new requirements or changes to existing requirements. Be vigilant to capture opportunities to enrich the library based on lessons learned.
• Serve partly (30%) as the team’s Scrum Master, assisting with planning and organizing tasks for all members and running the daily pulse (daily stand-up).
• Ensure that everyone’s tasks have the necessary links in our system (Jira) to other teams involved.
• Stay up to date with Scania standards and applicable legislation.
• Perform various activities in the physical test environment: assembly, use and maintenance of equipment, tools and harnesses, and identify new needs.
• Automate tests from the library at both software and hardware levels.
• Develop and execute regression tests.
• Create test result reports.
• Support analysis of deviations found in the field.
• Be aware that maintaining the test library requires ownership and resilience, as it is largely behind-the-scenes and administrative work.
• Challenge the status quo with regard to cost optimization and process improvements.

Mid-level Test Engineer – Position exclusively for Persons with Disabilities (PWD)

Manager

• Oversee a team of technical services representatives
• Establish customer service standards
• Resolve complex customer issues
• Develop customer contact plans
• Monitor use of customer relationship management system
• Build internal client relationships

Parts and Service Manager – Operational Manager

Support Engineer

• Coordinar con áreas financieras, técnicas y comerciales la validación de la viabilidad económica de cada contrato.
• Evaluar escenarios que requieran subvenciones, provisiones o soporte comercial para contratos estratégicos.
• Mantener seguimiento y registros de provisiones, descuentos y aprobaciones asociadas al negocio.
• Brindar soporte técnico en cotizaciones de servicios contratados a asesores comerciales de servicio, jefes de sucursal y equipos de venta.
• Analizar necesidades operativas del cliente, considerando ruta, carga, kilometraje, tipo de operación, flota y nivel de servicio requerido.

Analista Técnico Comercial

Procurement

• Brindar soporte administrativo y operativo al área de Purchasing
• Contribuir a la optimización de los procesos, el seguimiento de proyectos y la implementación de iniciativas de mejora.
• Participar en el desarrollo y seguimiento de iniciativas de mejora continua
• Dar soporte al seguimiento y actualización de actividades y proyectos del sector.
• Colaborar en el análisis y optimización de procesos de Compras.
• Realizar el seguimiento de proyectos y tareas del área.

Pasantía en Compras

• Gestiona relaciones con el cliente
• Actúa como primer punto de contacto para consultas y quejas
• Establece objetivos claros para cada llamada o reunión de ventas
• Desarrolla sus capacidades participando en actividades de planificación y capacitación

Workshop Manager

People Operations

• Accompagner et conseiller les managers et leurs collaborateurs dans les domaines juridique, de développement des compétences, de gestion des emplois, du recrutement, de la santé et de la rémunération.
• Conseiller les managers sur les questions de droit du travail et préparer les dossiers juridiques.
• Piloter et animer la démarche Compétences pour sa population.
• Accompagner les managers dans l’identification des besoins de développement des collaborateurs.
• Participer au développement de la santé au travail.
• Déterminer la stratégie de recrutement sur les postes à pourvoir.
• Animer le processus de rémunération avec les managers.

Responsable RH

• Dar soporte en la gestión de proveedores, incluyendo altas, bajas y seguimiento documental.
• Colaborar en la detección de necesidades de clientes internos, entendiendo los requerimientos del negocio.
• Contribuir en la preparación de estrategias de negociación, orientadas a optimizar condiciones económicas y contractuales.
• Colaborar en la formalización y gestión de contratos con proveedores.
• Apoyar el uso del módulo de compras en D365, incluyendo soporte a usuarios y resolución de incidencias.
• Participar en el seguimiento y evaluación del desempeño de proveedores (calidad, cumplimiento, servicio).
• Contribuir en la elaboración de reportes y análisis de compras, identificando oportunidades de mejora.
• Apoyar en iniciativas de digitalización, automatización y mejora de procesos del área de Procurement.

Purchasing Trainee

• Manage a medium-sized customer service area or several customer service sections
• Craft and cascade messaging and next steps for the most commonly raised customer issues
• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures
• Enter customer information into the CRM system
• Communicate the local action plan
• Develop and propose own performance objectives
• Provide fault isolation and resolution for complex challenges
• Set clear objectives for each sales call or meeting
• Contribute to the management of partnering relationships with internal clients

Services Manager

Customer Support

• Meet and greet all customers on arrival in a professional and friendly manner
• Manage day to day administrative tasks confidently and efficiently
• Use initiative and be comfortable working as an individual
• Plan, schedule, and coordinate work
• Create and process job cards, checking for existing work in progress
• Check account detail, available credit and obtain relevant authorisation
• Provide timely updates to customers
• Agree timescales for unscheduled work and follow through to completion

Customer Service Advisor

Analyst

• Administer, monitor and optimize production SQL Server and Oracle database environments, ensuring availability, performance, security and continuity of services;
• Plan and execute database installation, configuration, upgrade, migration and update activities, meeting business requirements and market best practices;
• Manage and optimize backup, restore and disaster recovery routines, ensuring data integrity and availability;
• Perform performance analyses and tuning of infrastructure, databases and applications, proposing improvements to increase efficiency and stability of environments;
• Manage access, apply patches and ensure compliance with security, audit and data governance policies;
• Participate in the technical and financial evaluation of database and infrastructure solutions, considering licensing, costs and benefits;
• Take part in strategic projects related to modernizing data environments, process automation and adopting new technologies;
• Develop and implement automations for operational activities, reducing manual tasks and increasing process efficiency;
• Provide technical support to multidisciplinary teams, acting as a reference in the database area and sharing knowledge with professionals of different seniority levels;
• Represent the area in technical forums, meetings and global initiatives, contributing to decision-making and alignment with corporate strategies;
• Work in compliance with agile methodologies and IT service management processes.

Senior Database Analyst

• Ensures alignment and achievement of commercial objectives with the overall strategy
• Manages contract execution, relationship follow-up, complaint handling, customer retention and prospecting of clients and partners
• Carries out customer service activities to ensure efficient and smooth operations
• Ensures the accuracy, completeness and integrity of client files in customer records and internal systems, as well as the confidentiality of client information
• Processes client contracts, including requests, ensuring they are handled accurately and efficiently
• Works closely with the sales team to ensure a consistent, high-quality customer experience in line with validated proposals
• Collaborates closely with the accounting team on client invoicing and with business suppliers for processing and settlement
• Monitors and follows up on customer and partner complaints and responses; documents prospect files and all commercial interactions (business relationship entries) using collected documents and conducted interviews, and ensures regular updates to their filing
• Performs internal controls related to the role
• Prepares annual and monthly commercial action plans
• Maintains commercial KPI dashboards
• Implements and maintains commercial management procedures
• Prepares monthly reports on commercial activity
• Maintains and archives documents related to all business relationships.

Customer Service Associate

• Veille à l’alignement et la réalisation des objectifs commerciaux sur la stratégie
• Assure la contractualisation, le suivi de la relation, les réponses aux réclamations, la fidélisation et la prospection des clients & partenaires
• Exécuter les activités du service client pour assurer un fonctionnement efficace et fluide
• Assurer l'exactitude, l’exhaustivité et l'intégrité des dossiers clients dans les dossier clients et dans les systèmes internes, ainsi que la confidentialité des informations clients
• Le traitement des contrats clients, y compris les demandes, en veillant à ce qu'elles soient traitées de manière précise et efficace
• Travailler en étroite collaboration avec l’équipe commerciale pour assurer une expérience client cohérente et de qualité par rapport à leur propositions validés
• Travailler en étroite collaboration avec l’équipe de la comptabilité en ce qui concerne la facturation des clients, des fournisseurs métier pour leur traitement et règlement
• Contrôle et assure le suivi des réclamations des clients et des partenaires et les réponses apportées documente les dossiers des prospects ainsi que toutes les interactions commerciales (Entrées en relation d’affaire), en utilisant les documents collectés et les entretiens menés, et assure la mise à jour régulière de leur classement
• Effectue les contrôles internes relative à sa fonction.

Collaborateur Service Client

Financial Planning and Analysis

• Opbouwen en onderhouden van duurzame klantrelaties binnen jouw regio.
• Adviseren over lease-, financierings- en mobiliteitsoplossingen.
• Signaleren en benutten van commerciële kansen bij bestaande en nieuwe klanten.
• Samenwerken met dealers en interne stakeholders om klantbehoeften optimaal te bedienen.
• Bewaken van de kwaliteit en groei van de leaseportefeuille.

Account Manager – Financial Services

Customer Success Manager

• Ondersteunen, trainen en begeleiden van CRM-gebruikers.
• Optimaliseren van sales-, services-, marketing- en klantprocessen.
• Verbeteren van de kwaliteit van klant- en prospectdata.
• Ondersteunen van marketing automation-activiteiten en bijdragen aan de overgang naar ons nieuwe platform Marketo.
• Ondersteunen van leadgeneratie, dataverrijking en klantcontact binnen het Customer Contact Center.
• Vertalen van data naar bruikbare inzichten en concrete verbeteracties.

CRM Specialist

Engineer

• Verantwoordelijk voor het homologatie- en registratieproces van nieuwe Scania trucks en bussen in Nederland, België en Luxemburg.
• De schakel tussen techniek, wet- en regelgeving en commerciële organisatie.
• Adviseren van Scania accountmanagers over voertuigconfiguraties, homologatie-eisen en registratiemogelijkheden.
• Coördineren van het registratieproces en samenwerken met carrosseriebouwers.
• Volgen van ontwikkelingen in wet- en regelgeving en vertalen naar praktische adviezen voor de organisatie.