Scania Group

Support Engineer

• Manage and oversee the end-to-end warranty process within the market.
• Review, analyze, and approve or reject warranty claims in line with Scania’s global policies and standards.
• Ensure technical consistency and accuracy in claim evaluations.
• Monitor warranty KPIs and initiate improvement actions when needed.
• Conduct warranty audits and ensure compliance across the distributor and dealer network.
• Deliver warranty process training to dealers and distributors.
• Serve as a second-level technical support resource for distributors and their dealer networks.
• Provide structured guidance on complex or unclear cases before escalation to factory.
• Support troubleshooting efforts by reviewing technical documentation, repair reports, and root cause analysis.
• Act as liaison between distributor and factory in escalated cases, ensuring clear communication and follow-up.
• Track recurring technical issues and contribute to corrective and preventive action plans.

Warranty and Technical Support Coordinator

QA Engineer

• You will be the voice of our customers
• You will communicate daily with distributors and customers globally
• By receiving, understanding and prioritizing deviations you will prepare field quality items for further processing within Scania
• Travelling to site will sometimes be necessary to fully understand complex deviations, approximately twenty days per year
• Your field quality team consists of five employees and a manager
• You will have your own area of expertise and together our team are the inlet for all deviations concerning Power Solutions

Field Quality Engineer

Analyst

• Liderar y gestionar proyectos de infraestructura y seguridad IT, asegurando su correcta planificación, ejecución y cierre.
• Coordinar con proveedores externos, garantizando el cumplimiento de los estándares de calidad, tiempos y requerimientos definidos.
• Supervisar y validar técnicamente soluciones de redes, seguridad IT, servidores, bases de datos y cableado estructurado.
• Asegurar el cumplimiento de los estándares corporativos y normativas de seguridad de la información en los proyectos de IT.
• Gestionar cronogramas, riesgos y documentación de proyectos, asegurando su correcta implementación y sostenibilidad.
• Comunicar avances, riesgos y resultados a las áreas internas y stakeholders relevantes.
• Promover mejoras continuas en los procesos y gestión de proyectos tecnológicos.

Analista de Infraestructura

• consolidate data from various sources to identify trends and deliver insights for the Use Case Team and Scania
• analyze operational, sales, and product data
• link data findings to customer and business needs
• design effective data visualization
• collaborate with stakeholders to find analytic opportunities
• develop methods for data automation, AI, and analytics tools
• translate complex data into clear recommendations for strategic decisions
• work closely with engineering, finance, and data teams to address customer and technical needs

Use Case Team Analyst

Product Manager

• Lead and prioritise development for three core applications used in the global order and delivery flow
• Collaborate with concept developers, implementation specialists and development teams
• Gather, structure and translate business requirements into a clear and transparent product backlog
• Ensure that solutions support complete end-to-end processes
• Balance user needs with long-term architecture and standardised ways of working
• Support planning, coordination and continuous improvement across the teams
• Work closely with development teams to secure stable releases
• Manage dependencies across applications

Agile Product Leader

Customer Success Manager

• Interact with customers across multiple channels, including email, phone, and chat
• Serve as 1st line support, answering customer inquiries and managing cases
• Handle escalations efficiently, coordinating between different support levels
• Act as the primary link between customers and internal service development teams
• Gather, structure, and communicate customer feedback to internal stakeholders
• Own knowledge management and quality assurance for customer support processes
• Create and maintain knowledge articles and best-practice documentation
• Provide clear guidance and support to customers navigating digital services

Customer Success Agent – Connected Services

Administration

• Gestire il flusso operativo completo legato alle vendite di veicoli nuovi e usati, dall’inserimento ordine fino alla consegna al cliente: monitoraggio produzione per il nuovo, arrivo del veicolo in sede, gestione degli spostamenti logistici (DDT, trasferimenti e tempistiche) fino alla consegna.
• Inserire e gestire ordini clienti, verificandone configurazioni, optional, prezzi e allestimenti richiesti;
• Coordinarsi e monitorare l’officina per veicoli con allestimenti personalizzati.
• Gestione operativa delle pratiche di immatricolazione e consegna al cliente

Sales Administrator – categorie protette (L. 68/99)

Full-stack Engineer

• Coordinate and oversee the integration of embedded and application-level software for electrified bus systems (e.g., battery, charging, powertrain, and energy management)
• Ensure robust integration of bodybuilder-installed functions such as HVAC, accessibility solutions and warning systems
• Act as a technical interface for bodybuilders, supporting their integration efforts with Scania’s electrical and software platforms
• Contribute to continuous improvements in collaboration frameworks, guidelines, and digital integration solutions

Software Engineer

• Develop and maintain dashboards, reports, and visualisations
• Identify trends, patterns, and insights to support business decisions
• Work closely with stakeholders to understand data requirements
• Ensure data accuracy, integrity, and compliance with governance standards
• Present findings and recommendations in a clear, concise manner
• Maintain accurate contract records and manage contract lifecycles
• Support continuous improvement through data-driven insights

Contracted Services Analyst

Human Resources

• Fungeren als aanspreekpunt voor HR-gerelateerde vragen (e-mail, telefoon, video)
• Verwerken van in-, door- en uitstroom in onze systemen
• Beheren van digitale personeelsdossiers en HR-documentatie
• Opstellen van contracten en HR-correspondentie
• Verzorgen van rapportages en ondersteunen bij payrollmutaties

HR Medewerker

Procurement

• Coordination and support of purchasing activities and capacities across the CER region
• Cooperation with Sourcing Managers and Procurement Area Leaders on planning and prioritising activities
• Preparation and consolidation of inputs for the Market Plan
• Review of RFQs to ensure quality and completeness of specifications before tender launch
• Support of smaller tenders, including negotiations and supplier nomination
• Administration of contracts, price lists and purchasing tools
• Responsibility for data quality and correct usage of purchasing systems (Xeelo, PM)
• Reporting and analysis (Power BI, KPI reporting for the CER region and the parent company)
• Acting as a key user for the D365 system (training, change requests, testing of new functionalities)
• Monitoring compliance with purchasing processes and principles

Purchasing Coordinator

Account Manager

• Act as a trusted advisor to MAN salespeople and dealers, helping them integrate financing solutions into their vehicle proposals and close deals more effectively.
• Bridge vehicle sales with financing, enabling sales teams to offer customers complete, value-driven transport solutions that include leasing, insurance, and tailored financing packages.
• Responsible for a specific region and a number of dealers within the Danish market.
• Work across several interfaces with multiple stakeholders, coordinating, supporting, and training vehicle salespeople (primarily in truck, van and bus segments) in the sales process and in the increasingly consultative sales approach.
• Collaborate closely with other Area Sales Managers (ASM) for aftermarket and truck/bus sales at MAN Truck & Bus Denmark & MAN dealers, working in a structured way on prospecting, packaging, and selling services that deliver the highest value to the customer.
• Work closely with dealership management and sales teams to jointly develop plans that support customer needs, plan activities, campaigns and drive and follow up on commercial goals set out in the regional market and business plan.

Key Account Manager

• Analizar, evaluar y calificar las carpetas de crédito presentadas por los clientes.
• Controlar registrar, archivar y devolver las Prendas.
• Liquidar las financiaciones.
• Emisión de Comprobantes por gastos de otorgamiento de crédito.
• Colocar en seguimiento a los clientes en NOSIS.

Analista de Créditos

ServiceNow

• Ensure that the ServiceNow HRSD platform is used effectively and consistently across the region.
• Validate and review HR tickets, requests, questions, and issues before escalation to the Global ServiceNow HRSD team.
• Collect business requirements from HR Agents, the Knowledge Centre, and end users.
• Identify and raise system defects with complete and clear documentation.
• Perform structured testing of Change Requests and defect fixes in the test environment.
• Analyze HR processes to understand how system functionality impacts daily workflows.

Business Analyst – ServiceNow

Sales

• The role focuses on promoting and selling Scania products and services contributing to profitable Scania growth within the Services portfolio
• Including an overall service responsibility to new customers and proactively developing existing customers
• Identifying potential customers & understand their needs to create sales opportunities & ensure long term customer satisfaction
• Develop & increase the Scania customer base through building relationships to promote Scania´s value proposition