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Services Manager
Scania GroupManage customer service operations and team, ensuring effective service delivery and improved employee engagement. Handle complex customer issues while adhering to organizational policies.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CRM system
Soft Skills
customer service skillscommunicationrelationship managementproblem solvingobjective setting
Certifications & Qualifications
Bachelor's DegreeLevel 6 qualification
Industry Keywords
customer servicepolicies and proceduresperformance objectivesfault isolationcomplex challenges
About the role
Key responsibilities & impact- Manage a medium-sized customer service area or several customer service sections
- Craft and cascade messaging and next steps for the most commonly raised customer issues
- Maintain and renew a deep knowledge and understanding of the organization's policies and procedures
- Enter customer information into the CRM system
- Communicate the local action plan
- Develop and propose own performance objectives
- Provide fault isolation and resolution for complex challenges
- Set clear objectives for each sales call or meeting
- Contribute to the management of partnering relationships with internal clients
Requirements
What you’ll need- Bachelor's Degree or Equivalent Level 6
- Customer service experience
- Excellent customer service skills
Benefits
Comp & perks- Professional development opportunities
- Health insurance
- Paid time off