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Customer Service Advisor
Scania GroupCustomer Service Advisor providing professional assistance and administrative support to customers in Thirsk. The role involves handling customer queries and coordinated service tasks.
About the role
Key responsibilities & impact- Meet and greet all customers on arrival in a professional and friendly manner
- Manage day to day administrative tasks confidently and efficiently
- Use initiative and be comfortable working as an individual
- Plan, schedule, and coordinate work
- Create and process job cards, checking for existing work in progress
- Check account detail, available credit and obtain relevant authorisation
- Provide timely updates to customers
- Agree timescales for unscheduled work and follow through to completion
Requirements
What you’ll need- Passion for delivering a first-class service
- Organised approach to work
Benefits
Comp & perks- In-house training provided to support career progression
- 25 days holiday + public holidays which increases with service
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual ‘Company Success Payment’
ATS Keywords
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Soft Skills
customer serviceinitiativeorganizational skillsplanningschedulingcoordinationcommunicationefficiencytime managementproblem-solving