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Parts and Service Manager – Operational Manager
Scania GroupManager overseeing a team of technical service representatives at Scania. Involved in establishing service standards and resolving customer issues with a focus on relationship management.
About the role
Key responsibilities & impact- Oversee a team of technical services representatives
- Establish customer service standards
- Resolve complex customer issues
- Develop customer contact plans
- Monitor use of customer relationship management system
- Build internal client relationships
Requirements
What you’ll need- Bachelor's Degree or Equivalent Level 6
- Experience in customer service or similar相关领域
- Technical knowledge of products and services
- Relationship management
Benefits
Comp & perks- Required Travel: 25-50%
- On-site workplace
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
team leadershipcustomer serviceproblem resolutionrelationship management
Certifications
Bachelor's DegreeLevel 6 qualification