Scania Group

Assistant

• Interpret customer needs and advise the right parts to ensure their needs are met
• Create offers by verifying customer needs, translating them into customer tailored solutions which lead to over the counter sales
• Deliver outstanding customer service by way of exceptional communication
• Support ongoing as well as upcoming technical and sales campaigns
• Make sure that parts are binned and available within shortest possible lead time
• Pre-picking parts; pick and deliver correct parts to customers and Workshop on time, arrange for delivery or pick up
• Understand and work according to parts related DOS standards
• Handle Incoming Goods
• Maintain a neat and tidy warehouse

Parts Assistant

Operations

• In dieser Kaderposition führst und organisierst du eigenverantwortlich den Betrieb (Werkstatt, Ersatzteillager und Kundenannahme) nach unseren Standards und bist massgeblich für die Erreichung positiver Betriebsergebnisse verantwortlich.
• Du entwickelst den Betrieb – sowohl organisatorisch als auch technisch – kontinuierlich weiter und optimierst Qualität und Effizienz auf allen Ebenen im Sinne der Unternehmensziele.
• Mit deinem dienstleistungsorientierten Auftreten baust du unser Image weiter aus und pflegst unser Netzwerk.
• Deine breiten Kenntnisse in Leadership und Change-Management machen dich zu einer motivierenden Führungskraft für unser dynamisches Team, und du übernimmst Verantwortung für die fachliche wie persönliche Entwicklung unserer Mitarbeitenden.
• Durch deine hohe Sozial- und Fachkompetenz trittst du als respektvolle, vertrauenswürdige und empathische Ansprechperson wie auch als professionelle Repräsentation unseres Unternehmens auf.

Betriebsleiter Services, 100%

Technician

• Performing maintenance and repair work on trucks, buses, and trailers
• Carrying out vehicle inspections and technical condition assessments
• Performing repair and maintenance work in accordance with customer requirements and Scania standards
• Complying with health and safety, quality assurance, and environmental regulations

Manager

• Drive and develop the service business together with business units
• Establish and execute strategic plans for selected markets and customers
• Develop and implement new service concepts within Power Solutions
• Build end‑to‑end ILS solutions tailored to each program’s needs
• Deliver the right enablers for availability and uptime
• Work closely with international defence customers, with travel required

Service Manager

• Design and deliver tailored asset finance solutions to meet customer needs
• Achieve sales targets and objectives in line with business goals and implement the Scania Financia Service sales strategy throughout your territory
• Proactively manage the dealer region, collaborating closely to promote and generate finance solutions that drive vehicle sales
• Build trust and maintain strong working relationships with colleagues, prospects, customers, advisors, and vendors to foster long-term success
• Enhance the finance knowledge of vehicle sales teams through guidance and support
• Prepare and deliver reports, sales forecasts, and tactical sales campaigns that align with strategic objectives
• Participate in and contribute to dealer sales meetings to strengthen partnerships and boost sales performance

Business Manager

• Oversee a team of technical service representatives
• Establish customer service standards
• Develop a customer contact plan
• Monitor CRM usage and provide training
• Provide fault isolation and resolution

Operational Manager – Parts and Service Dealer and Distributor

• Ensure support to technicians for vehicle maintenance or repair
• Guarantee the correct stamping of the work being performed
• Ensure process flow by communicating that the work has been finished
• Achieve the implementation of improvement proposals
• Check availability of tools and parts to be used, retrieve them from the warehouse
• Check availability of maintenance information
• Ensure application of work methods
• Perform visual inspections of the vehicle
• Manage any deviations that arise
• Wash parts and components
• Start the work order
• Prepare the vehicle or component
• Search for information in the system
• Perform maintenance
• Finalize stamping
• Clean the work area and return used tools
• Finalize work order
• Communicate to the workshop manager that the assignment is finished
• Communicate deviations
• Propose solutions
• Follow up on established improvement plans

Workshop Manager, CWS Pilot

Workshop Manager

• Asegurar el soporte a los técnicos para el mantenimiento o reparación de los vehículos
• Lograr la implementación de propuestas de mejora

Maintenance Technician

• Control of warehouse entries and exits
• Prepare orders and deliver spare parts
• Pack and ship materials via courier
• Execute cycle counts and report discrepancies

Technician – Manual Operation 2

Advisor

• Ensure follow-up to the workshop process.
• Ensure constant communication between the customer and the workshop to level workloads and customer satisfaction.
• Ensure service closure.
• Book appointments to service units.
• Receive the customer and create the WO, book appointments and provide quotes.
• Inform the customer about pending and additional work.
• Constantly inform the customer about the status of their unit in the workshop.
• Notify the customer that the unit is ready.

Parts Advisor – Support Professional 2

Receptionist

• Garantizar el seguimiento al proceso de taller.
• Garantizar la comunicación constante entre el cliente y el taller para nivelar las cargas de trabajo y la satisfacción del cliente.
• Asegurar el cierre del servicio.
• Garantizar el seguimiento al cliente.
• Garantizar propuestas de mejora constantes en el servicio.
• Reservar turnos para atender las unidades.
• Recibe al cliente y crea la OT.
• Reservar citas y cotizar.
• Dar de alta todas las unidades en MPP.
• Dar seguimiento a las TRR.
• Crear todas las transacciones con calidad.
• Informar al cliente sobre trabajos pendientes y adicionales.
• Informar al cliente sobre la disponibilidad para atender su unidad.
• Informar al taller sobre las necesidades del cliente y viceversa.
• Informar constantemente al cliente sobre el estatus de su unidad en taller.
• Reprogramar retrabajos a la unidad cuando sea necesario.
• Solicitar la aprobación del cliente para proceder con las reparaciones en taller y dar seguimiento al servicio.
• Avisar al cliente que la unidad está lista.
• Crear y verificar la documentación necesaria de la orden de trabajo para generar la factura.
• Enviar factura al cliente.
• Comprobar pago.
• Explicar trabajos realizados al cliente al momento de la entrega.
• Informar al cliente sobre próximos mantenimientos preventivos o correctivos.
• Llevar un registro de cotizaciones pendientes con los clientes.
• Solicitar las autorizaciones de las cotizaciones pendientes.
• Dar seguimiento a reparaciones realizadas por parte del taller con cliente.
• Análisis de los indicadores de servicio.
• Proponer planes de acción para mejorarlos.

Unit Receptionist, CWS Pilot

• Asegurar una experiencia positiva para el cliente desde la recepción hasta la entrega de la unidad
• Realizar seguimiento puntual a los servicios solicitados
• Comunicar de forma clara el estado y avances del servicio
• Apoyar en la gestión de quejas y reclamaciones

Servicio Advisor

• Ensure a positive customer experience from the reception to the delivery of the unit.
• Perform timely follow-up on requested services.
• Clearly communicate the status and progress of the service.
• Manage documents related to the service order.
• Comply with customer service and quality policies and procedures.
• Detect opportunities for improvement or additional service sales.
• Capture and update data in the corresponding systems.
• Support the management of complaints and claims, seeking effective solutions.
• Reception of units in the workshop.
• Opening and closing of service orders in the system.
• Constant communication with the client regarding the status of the unit.
• Coordination with the technical team for work scheduling.
• Review of service history and active policies.
• Validation and authorization of budgets with the client.
• Ensure that the unit is clean and ready for delivery.
• Register complaints or disagreements and channel them appropriately.
• Preparation of basic follow-up or satisfaction reports.
• Follow-up on scheduled appointments and ensuring punctuality.
• Support in the recovery of overdue portfolio associated with services.
• Proposal of complementary services (preventive maintenance, extended warranties, etc.).

Service Advisor – Operational Professional 2

Supply Chain

• Realizar, con mínima supervisión, actividades altamente complejas relacionadas con la planificación de la logística y la distribución de productos, asegurando la implementación de las mejores prácticas.
• Alcanza objetivos específicos del área de responsabilidad trabajando dentro de un plan de gestión de proveedores establecido o buscando maneras de mejorarlo.